The Immigration Department Users' Committee, chaired by the Director of Immigration with representatives from various trades and industries concerned, was established in September 1993 to monitor and review the fulfilment of performance pledges; to receive and consider reports on suggestions by members of the public in regard to performance pledges; to advise the Director of Immigration on areas which may require improvements for Immigration Department users and help determine level of resources required to achieve the standards set.

The Committee has reviewed the achievement of targets set in the performance pledges for 2007, which covered services delivered at immigration control points; births, deaths and marriage registries; registration of persons offices; issuing offices of travel documents, visas and permits.

Results of the review show that in 2007, Airport control point was able to fulfill the Department's aim to clear 92% of visitors and 95% of Hong Kong residents within 15-minute waiting time. Macau Ferry Terminal, China Ferry Terminal, Tuen Mun Ferry Terminal, Lo Wu, Hung Hom, Lok Ma Chau Spur Line, Man Kam To, Sha Tau Kok, Lok Ma Chau and Shenzhen Bay control points were able to fulfill the Department's aim to clear 92% of travellers within 30-minute waiting time.

We were able to achieve most of our performance targets for the issue of travel documents, visit permits and entry visas.

The performance standards set for handling nationality-related applications, processing registration of births, deaths and marriages and registration of persons were generally achieved.