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Contact Us

General Enquiries at Immigration Headquarters

In Person
Information and Liaison Section 2nd Floor, Immigration Tower,
7 Gloucester Road, Wan Chai,
Hong Kong
Working Hours:
Mon - Fri
8:45 am - 4:30 pm
Sat
9:00 am - 11:30 am
Closed on Sundays and public holidays
By Telephone (24-hour Telephone Hotlines) You may contact our officers for enquiries during office hours
General Enquiry Hotline (852) 2824 6111
Enquiry Tips
Simplified Call Flow Diagram
By Mail
Address Immigration Department
Immigration Tower,
7 Gloucester Road,
Wan Chai, Hong Kong
By Fax
General Enquiry (852) 2877 7711
By E-mail
General Enquiry enquiry@immd.gov.hk

Other Useful Telephone Numbers and Websites

24-hour appointment booking for registration for identity card
Telephone (852) 2598 0888
Website http://www.gov.hk/icbooking
24-hour appointment booking for submitting applications for HKSAR travel documents
Telephone : (852) 2598 0888
Website : http://www.gov.hk/tdbooking
24-hour appointment booking for submitting applications for extension of stay
Telephone : (852) 2598 0888
Website : http://www.gov.hk/esbooking
24-hour appointment booking for registration of birth
Telephone : (852) 2598 0888
Website : http://www.gov.hk/birthregistration
24-hour appointment booking for giving of notice of intended marriage
Telephone : (852) 3102 3883
Website : http://www.gov.hk/marriagebooking
24-hour application status enquiry
Telephone : (852) 3160 8663
Website : http://www.gov.hk/immdstatusenquiry
24-hour hotline of the Assistance to Hong Kong Residents Unit
Telephone : (852) 1868
Website : http://www.gov.hk/en/residents/immigration/outsidehk/assisthk24.htm
If the employers have doubts on the job-seekers' employability, please call the following 24-hour enquiry hotline. [You may contact our officers for enquiries during 8:45 a.m. to 5:15 p.m. (Mondays to Fridays except public holidays).]
Telephone : (852) 2824 1551
Faxline : (852) 2824 1166
E-mail : anti_crime@immd.gov.hk

Address and Working Hours of Offices


Comments and Suggestions

We welcome any comments or suggestions on the way in which our services are delivered. These should be addressed to Immigration Department at Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong.

There will be occasions when, despite our best efforts, we are unable to provide the services within the specified standards. In such cases, if you want an explanation or if you feel that your case has not been dealt with adequately, you should: