Enquiry Tips

Self-enquiry services provided by the hotline

  • Listening to the pre-recorded general information on matters relating to Immigration, Registration of Persons and Births, Deaths & Marriage Registration
  • Obtaining contents of the pre-recorded information through fax by pressing the '*' key after selection of the desired subject
  • Checking the availability of current-day walk-in quota of certain offices during office hours
Hot TopicsEasy Steps (Press the following buttons after selection of language)
Application procedure for applying HKSAR passport locally (including replacement of lost or damaged passport) 1, 1, 2, 1
Information on HKSAR Re-entry Permit 1, 2
Registration for ID card for juvenile who has just reached the age of 11 2, 1, 2, 2
Replacement of adult ID card for juvenile 2, 1, 1, 2
Replacement of lost or damaged ID card 2, 1, 3
Information on visitor visa / entry permit 3, 0, 1
Information on employment as professionals 3, 0, 2
Information on foreign domestic helper visa 3, 0, 3
Information on residence as dependants 3, 0, 5
How to register a birth 4, 1, 1
How to register a marriage 4, 3, 1
Eligibility criteria for right of abode in HKSAR 5, 1, 1
Availability of current-day walk-in quota of offices 6, 2

Please refer to the Simplified Call Flow Diagram for more details.