Frequently Asked Questions about the e-Channel Service for Holders of Australian Passport (Provided in English only)

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Q1: Who can enrol for the Automated Immigration Clearance (e-Channel) Service?

A1: You can enrol for the e-Channel service if you are:

(1) aged 16 or above;

(2) holding an Australian passport valid for at least 6 months; and

(3) having no adverse record in the HKSAR.

Q2: If I am eligible for the enrolment for the e-Channel service, how do I enrol?

A2: If you wish to enrol for the e-Channel service, you need to complete the enrolment at the enrolment office upon your visit to Hong Kong.

Q3: Can I complete the enrolment outside Hong Kong?

A3: No. You can only complete the enrolment for the e-Channel service at the enrolment offices located at the Immigration Headquarters, Hong Kong International Airport or Macau Ferry Terminal.

Q4: Where are the enrolment offices?

A4: e-Channel Enrolment Offices are located at the 7th Floor of the Immigration Headquarters, the arrival hall of the Hong Kong International Airport (after arrival counters) and Macau Ferry Terminal (before arrival counters).

Location of the Enrolment Offices at Hong Kong International Airport

Enrolment Offices

Location of the Enrolment Office at Macau Ferry Terminal

Enrolment Offices

Q5: What are the opening hours of the enrolment offices?

A5: The opening hours of e-Channel Enrolment Offices are as follows:

Location of e-Channel Enrolment Offices

Opening Hours

Immigration Headquarters

e-Channel Enrolment Office

7/F, Immigration Tower, 7 Gloucester

Road, Wan Chai

Monday to Friday:

8:45 a.m. – 5:00 p.m.

Closed on Saturdays, Sundays

and public holidays

Hong Kong International Airport

Terminal 1

Arrival North Hall(after arrival counters)

Arrival South Hall(after arrival counters)

7:30 a.m. – 11:00 p.m.

10:00 a.m. – 6:00 p.m.

Macau Ferry Terminal

Arrival Hall(before arrival counters)

10:00 a.m. – 6:00 p.m.

Q6: What does the enrolment process include?

A6: The enrolment process includes completing the enrolment form, collection of fingerprints and photo taking.

Q7: How long does the enrolment process take?

A7: The enrolment process will normally take around 10 - 15 minutes.

Q8: What documents do I need to bring along for enrolment?

A8: You are required to present your Australian passport (valid for at least 6 months) for enrolment.

Q9: When will I know the enrolment result?

A9: Normally, you will be informed of the enrolment result immediately.

Q10: If I have renewed the passport, can I use the e-Channel with my new passport?

A10: If there is any change on the enrolment information, including the replacement or renewal of your enrolled passport, you are required to enrol for e-Channel service again.

Q11: How to use the e-Channel for immigration clearance?

A11: You need to put your enrolled travel document onto the document reader at the entrance before entering the e-Channel. When the reading process has finished, you can enter the e-Channel for fingerprint verification. After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed for your safe custody. After collecting the landing slip, which is issued upon arrival only, you can leave the e-Channel.

Q12: Where can I use the e-Channel?

A12: You can use the multi-purpose e-Channels in the following control points:

  • Hong Kong International Airport 
  • Lo Wu 
  • Lok Ma Chau Spur Line
  • Hung Hom
  • Shenzhen Bay 
  • Sha Tau Kok
  • Man Kam To 
  • Lok Ma Chau
  • Macau Ferry Terminal 
  • China Ferry Terminal 
  • Kai Tak Cruise Terminal
  • Tuen Mun Ferry Terminal
Q13: Am I required to use multi-purpose e-Channel for immigration clearance if I am successfully enrolled?

A13: You may also choose to use the traditional counters for immigration clearance.

Q14: Do I have to pay any fee to enrol for the use of e-Channel?

A14: Enrolment for the use of multi-purpose e-Channel is free of charge.

Q15: I have already enrolled for e-Channel service under the Frequent Visitor Scheme, do I have to re-enrol again?

A15: You can continue to use the e-Channel without re-enrolment. However, you need to submit a new application under this new scheme if there is any change on the enrolment information or if your passport is replaced / renewed.

Q17: Can I cancel my enrolment for using e-Channel service after successful enrolment?

A17: You may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded here, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point in the HKSAR. Upon submission of the form, you need to produce your passport for verification.

The cancellation of enrolment service is free.

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