Self-service Kiosk

Self-service Kiosk

Self-service kiosks are installed at the Immigration Headquarters and six Immigration branch offices. Applicants can submit their HKSAR passport applications by using self-service kiosks during office hours if they are aged 18 or above and meet the following eligibility criteria:

  • being a Chinese citizen;
  • being a permanent resident of the HKSAR; and
  • being a holder of a valid Hong Kong permanent identity card.

Eligible applicants who are aged 11 to 17 and were born in Hong Kong can submit HKSAR passport applications by using self-service kiosks installed at Travel Documents and Nationality (Application) Section, 4/F, Immigration Tower, Wanchai ONLY.

BUT if the applicant’s passport is lost, damaged, or he/she chooses to change his/her personal particulars, he/she should submit the application in person at counter.

Documentary Requirements

The applicant should have:

  1. Hong Kong permanent identity card;
  2. a recent colour photograph with white background that meets the standard requirements; and

If the applicant is aged 11 to 17, other than items (1) and (2), the following documents are also required:

  1. consenting parent or legal guardian’s Hong Kong identity card or valid travel document(s); and
  2. birth certificate to prove his/her relationship with the consenting parent or a court order, if appropriate, to prove that the consenting legal guardian has custodial rights in respect of him/her

If the applicant is at the age of 16 or 17 and is married, his/her marriage certificate is required. Parental or legal guardian’s consent and items (3) and (4) are not required.

Payment Methods

Applicants aged 18 or above should pay the HKSAR passport fee by EPS at the self-service kiosk by bank card. Applicants aged 11 to 17 should pay the fee by EPS/cheque/cash at a designated counter.

Quota

There is NO quota limit for the self-service kiosk. 

Service Hours

Please refer to the following table for service hours and number of self-service kiosk at Immigration Offices.

Office Location Number of Self-service Kiosks Working Hours of Offices*
Travel Documents and Nationality (Application) Section 6 Mon - Fri: 8:45 am to 4:30 pm
Sat: 9 am to 11:30 am
Hong Kong Island Travel Documents Issuing Office 1 Mon - Fri: 9 am to 4:30 pm
Sat: 9 am to 12:30 pm
Immigration -
East Kowloon Office
2 Mon - Fri: 9 am to 12:45 pm & 2 pm to 4:30 pm
Sat: 9 am to 12:30 pm
Immigration - Sha Tin Office 2
Immigration and Registration of Persons – Fo Tan Office 1
Immigration and Registration of Persons – Yuen Long Office 3
Immigration -
West Kowloon Office
4 Mon - Fri: 9 am to 12:45 pm & 2 pm to 4:30 pm
Sat: 9 am to 12:30 pm
(Note: Self-service kiosks are available for use from 8 am)

*All offices are closed on Sundays and public holidays

Immigration Offices for Travel Document Applications

Application Procedures

Annimation for Application Procedures

Aged 18 or above   Aged 11 to 17 [The service is now limited to Hong Kong born eligible applicants only]
  • read and follow the instructions on screen;
  • insert your identity card;
  • perform fingerprint verification;
  • scan photograph;
  • perform facial recognition within the range of the camera;
  • scan completed application form or input application data;
  • pay by EPS; and
  • get back your identity card, photograph, bank card and the collection notice cum receipt before you leave the office.
  • read and follow the instructions on screen;
  • insert your identity card;
  • perform fingerprint verification;
  • scan photograph;
  • perform facial recognition within the range of the camera;
  • scan completed application form or input application data;
  • scan supporting documents;
  • get back your identity card, photograph and supporting documents as well as the computer notice;
  • wait for the name call by the counter staff at the waiting hall;
  • present the computer notice and produce the submitted documents for verification over the counter;
  • pay by EPS/cash/cheque at shroff; and
  • get back the collection notice and receipt before you leave the office.

Application Forms

There are two types of forms for local applications. Applicants can download them, together with the guidance notes.

Local application form (Form ID 841) for persons aged 16 or above
Local application form (Form ID 842) for children aged under 16

Collection

When an applicant submits his/her application via a self- service kiosk, he/she will be given a Collection Notice or receipt indicating the date and office for the collection of the new passport.

Applicants can collect the passport in person or authorise a representative to do so.

For replacement application, the previous passport should be produced for cancellation upon collection of the new one. If the applicant previously held a Document of Identity for Visa Purposes, it should also be produced for cancellation.

Authorisation for passport collection

The applicant/consenting parent or legal guardian may authorise a close relative or friend who is over 18 years of age as the representative to collect the new passport. Authorisation must be given in writing on the authorisation form (ID678), clearly stating the representative’s full name and identity document number. The signature on the authorisation form must be the same as that signed on the application form. The acceptance of the authorisation does not preclude the possibility that the applicant/consenting parent or legal guardian may be required to attend in person.

Authorisation form for collection of travel document (ID 678)

The representative must produce his/her identity document and any other supporting document(s) as stated in the Collection Notice for verification. He / she will also have to produce the receipt indicating the date and office for collection of the passport.