Appendix 19 - Appreciation and Review Findings on Complaints
Review findings by the Complaints Review Working Party on complaints received from 2011 to 2013
| Review Findings | ||||
|---|---|---|---|---|
| Year | Justified | Undetermined | Unjustified | Total No. of Complaints |
| 2011 | 15 | 3 | 41 | 59 |
| 2012 | 9 | 2 | 27 | 38 |
| 2013 | 12 | 0 | 20 | 32 |