Contact Us
| In Person | Address and Working Hours |
|---|---|
| Information and Liaison Section | Upper Ground Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories Working Hours: Mon - Fri 8:45 am - 4:30 pm Sat 9:00 am - 11:30 am Closed on Sundays and public holidays |
| By Telephone (24-hour Telephone Hotlines) |
|
|---|---|
| General Enquiry Hotline | (852) 2824 6111 You may contact our officers for enquiries during office hours: Mon - Fri 8:45 am - 5:15 pm Sat 9:00 am - 12:00 noon Closed on Sundays and public holidays Enquiry Tips Self-service call-flow diagram |
| By Mail | |
|---|---|
| Address | Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories Underpaid mail items will not be accepted by the Immigration Department. For proper delivery of your mail items, please ensure your mail items bear sufficient postage with return address before posting. (Details) |
| By Fax | |
|---|---|
| General Enquiry | (852) 2877 7711 |
| By E-mail | |
|---|---|
| General Enquiry | enquiry@immd.gov.hk |
| Travel Document Application Status Enquiry | |
|---|---|
| Website : | https://www.gov.hk/en/residents/immigration/traveldoc/appstatusenq.htm |
| Other Application Status Enquiry | |
|---|---|
| Telephone (24-hour Telephone Hotlines) : | (852) 3160 8663 |
| Website : | https://www.gov.hk/immdstatusenquiry |
| 24-hour appointment booking for registration for identity card | |
|---|---|
| Telephone | (852) 2598 0888 |
| Website | https://www.gov.hk/icbooking |
| 24-hour appointment booking for submitting applications for HKSAR travel documents | |
|---|---|
| Telephone : | (852) 2598 0888 |
| Website : | https://www.gov.hk/tdbooking |
| 24-hour appointment booking for submitting applications for extension of stay | |
|---|---|
| Telephone : | (852) 2598 0888 |
| Website : | https://www.gov.hk/esbooking |
| 24-hour appointment booking for registration of birth | |
|---|---|
| Telephone : | (852) 2598 0888 |
| Website : | https://www.gov.hk/birthregistration |
| 24-hour appointment booking for giving of notice of intended marriage | |
|---|---|
| Telephone : | (852) 3102 3883 |
| Website : | https://www.gov.hk/marriagebooking |
| 24-hour hotline of the Assistance to Hong Kong Residents Unit | |
|---|---|
| Telephone : | (852) 1868 |
| Website : | https://www.gov.hk/en/residents/immigration/outsidehk/assisthk24.htm |
| If the employers have doubts on the job-seekers' employability, please call the following 24-hour enquiry hotline. [You may contact our officers for enquiries during 8:45 a.m. to 5:15 p.m. (Mondays to Sundays including public holidays)] | |
|---|---|
| Telephone : | (852) 2824 1551 |
| Faxline : | (852) 2824 1166 |
| E-mail : | anti_crime@immd.gov.hk |
Provision of Service
Tropical Cyclone Warning Signal No. 8 (or Higher) / “Extreme Condition”
- If Tropical Cyclone Warning Signal No. 8 (or higher) is issued outside office hours, services at the following offices will be suspended while the warning signal is in force:
- All public offices and self-service kiosks at Immigration Headquarters
- Births, Deaths and Marriage Registries
- Immigration Branch Offices
- Registration of Persons Offices
- If the warning signal No. 8 (or higher) is issued during office hours, the services will continue until all attending public present have been served.
- In the event of the Government issuing the post-super typhoon “extreme condition” announcement, services at the above offices will continue to be suspended while the announcement is in force.
- In general, the services will be resumed in 2 hours after the warning signal No. 8 or “extreme condition” is cancelled. In case the above warning signal is cancelled within 2 hours before the close of business, services will remain suspended for that day.
- If the service resumption is anticipated to fall within the lunch break (if applicable) of the Immigration Branch Offices, Registration of Persons Offices and Births, Deaths and Marriage Registries, the services will be resumed at 2:00 pm.
Black Rainstorm Warning Signal
- If Black Rainstorm Warning Signal is issued outside office hours, the services will be suspended while the warning signal is in force. If the warning signal is subsequently cancelled, the same service resumption arrangement for Tropical Cyclone Warning Signal No. 8 (or higher) / “extreme condition” as stated above will be adopted.
- If the warning signal is issued during office hours, the services will continue until the close of business.
Please click here for the office addresses and working hours.
Please refer to the public announcements through radio and television for the latest information on the provision of immigration services when the Tropical Cyclone Warning Signal No. 8 (or higher), or “extreme condition”, or Black Rainstorm Warning Signal is in force.
We welcome any comments or suggestions on the way in which our services are delivered. These should be addressed to Immigration Department at Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories.
There will be occasions when, despite our best efforts, we are unable to provide the services within the specified standards. In such cases, if you want an explanation or if you feel that your case has not been dealt with adequately, you may:
- raise it on the spot to the officer-in-charge; or
- telephone our Customer Services Unit during office hours on (852) 2829 4141 or (852) 2829 4142; or
- write to Chief Immigration Officer (Management Audit)
- by mail at Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories ; or
- by e-mail at enquiry@immd.gov.hk; or
- by fax on (852) 2827 0662
Underpaid mail items will not be accepted by the Immigration Department. For proper delivery of your mail items, please ensure your mail items bear sufficient postage with return address before posting. (Details)
23-07-2025
