Information on Consular Protection and Services of the Ministry of Foreign Affairs

To provide timely and professional guidance and assistance to Chinese citizens in distress overseas, the Ministry of Foreign Affairs of the People’s Republic of China (MFA) has set up the Global Emergency Call Center for Consular Protection and Services since 2 September 2014 and launched a 24-hour hotline (telephone number: +86 10 12308). The MFA emergency call center will, according to the actual situation and needs, refer assistance requests from Hong Kong residents to the Assistance to Hong Kong Residents Unit of the Immigration Department for follow-up. For detailed information, please refer to the MFA website:

You can also learn more about consular protection, services provided and assistance available, emergency handling, and contact details for Chinese diplomatic and consular missions overseas from the following website: