| Course | Duration (week(s)/day(s)) |
No. of Participants | |||
|---|---|---|---|---|---|
| 2017 | 2018 | 2019 | |||
| Induction Course | IO Induction Course (Professional Diploma in Management in Immigration Services and Control for IOs 1) |
25 weeks | 180 | 382 | 165 |
| IA Induction Course (Professional Diploma in Immigration Services and Control for IAs 2) |
14 weeks | 320 | 782 | 501 | |
| Development Course | Customer Service and Mediation Workshop 3 | 1 day/half day | 998 | 1,439 | 635 |
| Mediation and Communication Workshop 4 | 2 day | 31 | 105 | 79 | |
| Basic Mediation Skills for Complaints Handling | 1 day | 210 | 365 | 172 | |
| Fundamental Course for CIA Duties (Professional Certificate in Frontline Management in Immigration Services and Control for CIAs 5) |
2 weeks | 48 | 97 | 51 | |
| IA Passenger Clearance Course (Professional Diploma in Immigration Control and Passenger Clearance 6) |
7 weeks | 240 | 489 | 395 | |
| IO Consolidation Training | 2 days | 92 | 171 | 178 | |
| IO Enhancement Course | 1 week | 40 | 43 | 66 | |
| Mid-Career Development Programme | 6 days | 140 | 242 | 134 | |
| SIA Efficiency Course | 1 week | 24 | 24 | 0 | |
| SIA Development Course (Professional Certificate in Preparatory Management in Immigration Services and Control for SIAs 7) |
1 week/8 days | 24 | 24 | 73 | |
| SIO Management Competency Course | 1 week | 39 | 39 | 40 | |
| Leadership Breakthrough Course 8 | 2 days | - | - | 68 | |
| Tactical Training | half day to 2 days | 318 | 521 | 355 | |
| Tactical Training (Castle Peak Bay Immigration Centre) | 10 days | - | 90 | 70 | |
| Detention Centre Management Course | 5 days | - | 90 | 70 | |
| Building a Supportive Team Programme/Team Building Programme for Frontline Staff | 5 days/2 days | 166 | 168 | 166 | |
| Delighting Your Work | 1 day | 27 | 42 | 32 | |
| Workplace Visit | 1 day | 644 | 678 | 494 | |
| Seminar on Arrest and Detention | half day | 44 | 32 | 51 | |
| Psychological First Aid Course | 3 days | 89 | 89 | 59 | |
- The participants will be awarded 'Professional Diploma in Management in Immigration Services and Control for IOs' upon completion of the programme.
- The participants will be awarded 'Professional Diploma in Immigration Services and Control for IAs' upon completion of the programme.
- Formerly named as Customer Service Workshop in 2015 and 2016.
- Newly introduced in 2017.
- Course name changed to 'Professional Certificate in Frontline Management in Immigration Services and Control for CIAs' since March 2018.
- Course name changed to 'Professional Diploma in Immigration Control and Passenger Clearance' since November 2019.
- Course name changed to 'Professional Certificate in Preparatory Management in Immigration Services and Control for SIAs' since March 2018.
- Newly introduced in Jan 2019