(as at 31 December 2019)
Review findings by the Complaints Review Working Party on complaints received from 2017 to 2019
| Year | Review Findings | Total No. of Review |
||
|---|---|---|---|---|
| Justified | Undetermined | Unjustified | ||
| 2017 | 3 | 0 | 9 | 12 |
| 2018 | 4 | 2 | 1 | 7 |
| 2019 | 5 | 1 | 4 | 10 |
In 2017, there were 3,398 letters of appreciation and note of thanks, 3 justified complaints, 0 undetermined complaints, and 9 unjustified complaints.
In 2018, there were 4,505 letters of appreciation and note of thanks, 4 justified complaints, 2 undetermined complaints, and 1 unjustified complaint.
In 2019, there were 14,646 letters of appreciation and note of thanks, 5 justified complaints, 1 undetermined complaint, and 4 unjustified complaints.