17 March 2016
The Hong Kong Immigration Department (ImmD) has been voted the winner of the Skytrax Award for Best Airport Immigration Service for the second consecutive year in the annual Passenger Survey commissioned by Skytrax, a specialist research agent of the air transport industry. The presentation ceremony was held yesterday (March 16) in Cologne, Germany.
Skytrax, established in 1989 and based in the UK, mainly undertakes qualitative audits and research studies for airports and airlines across the globe. The survey was conducted between June 2015 and February 2016 and covered a total of 550 airports worldwide. A total of 13.25 million survey questionnaires on the immigration services of various airports were collected from air passengers of 106 nationalities.
An ImmD spokesperson said the department was delighted to receive this award twice, and will continue to strive for excellence and endeavour to facilitate the coming of visitors to Hong Kong. Measures such as implementing a non-stamping immigration clearance service and arrangements for reciprocal use of automated immigration clearance services with Korea, Singapore and Germany have helped to shorten passenger clearance time. In addition, the ImmD has made concerted efforts to utilise information technology to enhance the operational efficiency of control points. The ImmD will continue to upgrade the automated passenger clearance system with a view to enabling the flexible deployment of e-Channel services according to passenger traffic patterns and further enhancing the handling capacity of inbound and outbound passengers.
Receiving the 2016 Skytrax Award for Best Airport Immigration Service signifies that travellers around the globe have acknowledged the quality services of the ImmD. The ImmD will continue in its efforts to provide efficient services for travellers with courtesy and compassion.
Assistant Director (Control) of Immigration, Mr Choi Yue-ning (left), receives the 2016 Skytrax Award for Best Airport Immigration Service on behalf of the Immigration Department in Cologne, Germany, yesterday (March 16).