Immigration Department services arrangements

21 February 2020

The Immigration Department (ImmD) announced today (February 21) the provision of services to the members of the public as appropriate from February 24 to March 1 as follows:

Types of ServicesSections/OfficesAddressesServices available
Travel Documents Travel Documents and Nationality (Application) Section and Travel Documents (Issue) Section 4th Floor, Immigration Tower, Wan Chai Urgent application and collection of Hong Kong travel documents only.

(For those who have successfully applied for their Hong Kong travel documents, which are due for collection at other Immigration branch offices, they may call 2852 3045 during working hours for enquiries)
West Kowloon Branch Office Ground Floor, 28 Kimberley Street, Tsim Sha Tsui
Yuen Long Branch Office 1st Floor, Yuen Long Government Offices
Identity Cards Hong Kong Registration of Persons Office 8th Floor, Immigration Tower, Wan Chai Replacement of identity cards and first registration of identity cards for new arrivals to Hong Kong only. (Identity card replacement service for those aged 11 and 18 and other identity card related services are temporarily suspended.)

(For enquiries regarding identity cards, please call 3521 6565 during working hours)
Kowloon Registration of Persons Office 3rd Floor, Cheung Sha Wan Government Offices
Yuen Long Registration of Persons Office 1st Floor, Yuen Long Government Offices
Visa and Extension of Stay Foreign Domestic Helpers Section 3rd Floor, Immigration Tower, Wan Chai All existing services
Extension Section 5th Floor, Immigration Tower, Wan Chai
Quality Migrants and Mainland Residents Section 6th Floor, Immigration Tower, Wan Chai Application for extension of stay only
Other Visas and Permits Section 7th Floor, Immigration Tower, Wan Chai
Right of Abode Right of Abode Section 25th Floor, Immigration Tower, Wan Chai All existing services
Marriage Registration All Marriage Registries
  • Admiralty
  • City Hall
  • Cotton Tree Drive
  • Tsim Sha Tsui
  • Sha Tin
  • Tuen Mun
Giving a Notice of Intended Marriage and conducting marriage ceremonies at Marriage Registries only
Births Registration The Births and Deaths General Register Office 3rd Floor, Low Block, Queensway Government Offices Birth registration only (For those who have made appointment at other Birth Registries, ImmD will contact them for further arrangement)
Kowloon Births Registry Lower Ground Floor, 28 Kimberley Street, Tsim Sha Tsui
Deaths Registration The Births and Deaths General Register Office 3rd Floor, Low Block, Queensway Government Offices Registration of death only
Hong Kong Island Deaths Registry 18th Floor, Wu Chung House, Wan Chai
Kowloon Deaths Registry 1st Floor, Cheung Sha Wan Government Offices

The above-mentioned offices will provide services during normal opening hours. For detailed opening hours of individual offices, please refer to the ImmD's official website or mobile application. Meanwhile, other ImmD offices, including all Smart Identity Card Replacement Centres, and other public services will be temporarily closed and suspended.

Immigration control points, except for the arrangement made by the Government's separate announcement, will maintain normal operations. The 1868 hotline will continue to operate as normal to provide practicable assistance for Hong Kong residents in distress outside Hong Kong.

The measures will be implemented tentatively until March 1 and will be reviewed according to the situation. Detailed arrangements will be announced in due course. Those who have made an appointment for immigration services may proceed to respective offices afterwards for relevant applications without the need for making a new appointment.

For enquiries, please contact the ImmD by calling the enquiry hotline at 2824 6111 or by email to [email protected].