Publications and Press Releases

Immigration Department service arrangements

1 December 2020

In light of the special work arrangements for government employees, ‚Äčthe Immigration Department (ImmD) announced today (December 1) the provision of emergency and essential services to members of the public from December 2 to 15 as follows:

Types of Services Sections/Offices Addresses Services Available
Travel Documents Travel Documents and Nationality (Application) Section and Travel Documents (Issue) Section 4/F, Immigration Tower, Wan Chai Urgent application and collection of Hong Kong travel documents only.

(For enquiries regarding travel documents, please call 2852 3045 during working hours.)
Travel Documents West Kowloon Branch Office G/F, 28 Kimberley Street, Tsim Sha Tsui Urgent application and collection of Hong Kong travel documents only.

(For enquiries regarding travel documents, please call 2852 3045 during working hours.)
Travel Documents Yuen Long Branch Office 1/F, Yuen Long Government Offices Urgent application and collection of Hong Kong travel documents only.

(For enquiries regarding travel documents, please call 2852 3045 during working hours.)
Identity Cards Hong Kong Registration of Persons Office 8/F, Immigration Tower, Wan Chai Replacement of identity cards and identity card application/renewal service for those aged 11 and 18. Applicants are required to make appointment bookings.

(For enquiries regarding identity cards, please call 3521 6565 during working hours.)
Identity Cards Kowloon Registration of Persons Office 3/F, Cheung Sha Wan Government Offices Replacement of identity cards and identity card application/renewal service for those aged 11 and 18. Applicants are required to make appointment bookings.

(For enquiries regarding identity cards, please call 3521 6565 during working hours.)
Identity Cards Yuen Long Registration of Persons Office 1/F, Yuen Long Government Offices Replacement of identity cards and identity card application/renewal service for those aged 11 and 18. Applicants are required to make appointment bookings.

(For enquiries regarding identity cards, please call 3521 6565 during working hours.)
Visa and Extension of Stay Foreign Domestic Helpers Section 3/F, Immigration Tower, Wan Chai Accept only urgent applications of extensions of stay by drop-in (including those with appointment bookings), applicants must provide a local telephone number for contacts (preferably a mobile phone number), the respective offices will contact them for follow-up procedures afterwards.

(For enquiries regarding visas, please call 3521 1840 during working hours.)
Visa and Extension of Stay Extension Section 5/F, Immigration Tower, Wan Chai Accept only urgent applications of extensions of stay by drop-in (including those with appointment bookings), applicants must provide a local telephone number for contacts (preferably a mobile phone number), the respective offices will contact them for follow-up procedures afterwards.

(For enquiries regarding visas, please call 3521 1840 during working hours.)
Visa and Extension of Stay Quality Migrants and Mainland Residents Section 6/F, Immigration Tower, Wan Chai Accept only urgent applications of extensions of stay by drop-in (including those with appointment bookings), applicants must provide a local telephone number for contacts (preferably a mobile phone number), the respective offices will contact them for follow-up procedures afterwards.

(For enquiries regarding visas, please call 3521 1840 during working hours.)
Visa and Extension of Stay Other Visas and Permits Section 7/F, Immigration Tower, Wan Chai Accept only urgent applications of extensions of stay by drop-in (including those with appointment bookings), applicants must provide a local telephone number for contacts (preferably a mobile phone number), the respective offices will contact them for follow-up procedures afterwards.

(For enquiries regarding visas, please call 3521 1840 during working hours.)
Visa and Extension of Stay West Kowloon Branch Office G/F, 28 Kimberley Street, Tsim Sha Tsui Accept only urgent applications of extensions of stay by drop-in (including those with appointment bookings), applicants must provide a local telephone number for contacts (preferably a mobile phone number), the respective offices will contact them for follow-up procedures afterwards.

(For enquiries regarding visas, please call 3521 1840 during working hours.)
Visa and Extension of Stay Yuen Long Branch Office 1/F, Yuen Long Government Offices Accept only urgent applications of extensions of stay by drop-in (including those with appointment bookings), applicants must provide a local telephone number for contacts (preferably a mobile phone number), the respective offices will contact them for follow-up procedures afterwards.

(For enquiries regarding visas, please call 3521 1840 during working hours.)
Right of Abode Right of Abode Section 25/F, Immigration Tower, Wan Chai All existing services
Marriage Registration All Marriage Registries
  • Admiralty
  • City Hall
  • Cotton Tree Drive
  • Tsim Sha Tsui
  • Sha Tin
  • Tuen Mun
Giving a Notice of Intended Marriage and conducting marriage ceremonies at Marriage Registries only.

(Please also note the Government’s latest requirement on the number of persons allowed in group gatherings.)
Births Registration The Births and Deaths General Register Office 3/F, Low Block, Queensway Government Offices Birth registration only (For those who have made an appointment at other Birth Registries, the ImmD will contact them for further arrangements. For enquiries regarding birth registries, please call 2867 2785 during working hours.)
Births Registration Kowloon Births Registry Lower Ground Floor, 28 Kimberley Street, Tsim Sha Tsui Birth registration only (For those who have made an appointment at other Birth Registries, the ImmD will contact them for further arrangements. For enquiries regarding birth registries, please call 2867 2785 during working hours.)
Deaths Registration The Births and Deaths General Register Office 3/F, Low Block, Queensway Government Offices Registration of death only.
Deaths Registration Hong Kong Island Deaths Registry 18/F, Wu Chung House, Wan Chai Registration of death only.
Deaths Registration Kowloon Deaths Registry 1/F, Cheung Sha Wan Government Offices Registration of death only.

To avoid gathering of crowds, the ImmD appeals to applicants to submit applications through its homepage, mobile application, by post or drop-in. As the ImmD only provides emergency and essential services, applicants who are required to visit its offices for urgent applications should expect a longer waiting time. In accordance with the regulations implemented by the Government, persons entering the premises of the ImmD are required to wear masks and comply with the measures of maintaining social distancing.

The above-mentioned offices will provide services during normal opening hours. For detailed opening hours of individual offices, please refer to the ImmD's homepage or mobile application. The hotline of the Assistance to Hong Kong Residents Unit on (852) 1868 will continue to operate as normal to provide practicable assistance for Hong Kong residents in distress outside Hong Kong. Meanwhile, other ImmD offices, including all Smart Identity Card Replacement Centres and other public services will be temporarily closed and suspended.

In addition, according to the existing arrangements by the Hong Kong Special Administrative Region Government, except for the Hong Kong International Airport, Shenzhen Bay and Hong Kong-Zhuhai-Macao Bridge Control Points, passenger immigration clearance services in other immigration control points will remain suspended until further notice. Moreover, the operating hours of the passenger clearance services at the Shenzhen Bay and Hong Kong-Zhuhai-Macao Bridge Control Points have been adjusted as follows with effect from April 3 and 5 respectively until further notice. The details are as follows:

Shenzhen Bay Control Point:

  • Operating hours of all passenger clearance services have been adjusted to 10am to 8pm daily while the operating hours for cargo clearance will remain unchanged (i.e. from 6.30am to midnight daily).

Hong Kong-Zhuhai-Macao Bridge Control Point:

  • Operating hours of the Passenger Clearance Building (i.e. for passengers crossing the boundary on cross-boundary coaches and shuttle buses) have been adjusted to 10am to 8pm daily; and

  • Operating hours of clearance for private cars have been adjusted to 6am to 10pm daily while cargo clearance will remain in operation 24 hours daily.

Any changes to the above arrangements will be announced in due course. For enquiries, please contact the ImmD by calling the enquiry hotline on 2824 6111 from 8.45am to 5.15pm, Monday to Friday, or by email to [email protected].

01-12-2020