1 February 2023
The Immigration Department (ImmD) spokesman said today (February 1) that recently a large number of residents have approached the Registration of Persons Offices (ROP Offices) and Smart Identity Card Replacement Centres (SIDCCs) for identity card services without making appointments. The ImmD reminds residents to make appointments for applications before proceeding to ROP Offices or SIDCCs which, to ensure residents could apply for identity cards in a smooth and orderly manner, will not handle applications without appointments. For applicants without an appointment but have an urgent need to replace their identity cards which have been lost, destroyed, damaged or defaced, the ROP Offices will offer assistance based on individual circumstances.
Members of the public can make an appointment via the ImmD mobile application, the Internet or the 24-hour telephone booking hotlines (see Annex I). Residents may scan the QR codes (see Annex II) to download the ImmD mobile application or make an appointment for identity card application via the Internet. The ImmD appeals to applicants to pre-fill the application form when making appointments through the mobile application or the Internet for faster procedures.
Hong Kong residents who cannot have their identity cards replaced due to their absence from Hong Kong can apply for a replacement within 30 days upon their return to Hong Kong and need not rush back to replace their identity card, whether the replacement is required under the Territory-wide Identity Card Replacement Exercise at the SIDCCs or due to the reaching of 11 or 18 years of age at the ROP Offices. Residents staying in Hong Kong for less than 30 days upon their return will not infringe the relevant laws because of failing to apply for replacement of their identity cards during that period of stay.
Annex I
Registration of Persons (ROP) Offices
Service provided: First-time application for adult or juvenile identity card; replacement of identity cards which have been lost, destroyed damaged or defaced; amendment of the particulars printed on identity cards or registration for identity card for new arrivals.
Internet appointment booking: www.gov.hk/icbooking
Telephone appointment booking: 2598 0888
Addresses and working hours of ROP Offices are as follows:
| ROP Offices | Addresses | Working Hours* |
|---|---|---|
| ROP – Hong Kong Office |
8/F, Immigration Tower, 7 Gloucester Road, Wan Chai | Monday to Friday: 8:45am - 4:30pm Saturday: 9:00am - 11:30am |
| ROP – Kowloon Office |
3/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Sham Shui Po | Monday to Friday: 9:00am - 4:30pm Saturday: 9:00am - 12:30pm |
| ROP – Kwun Tong Office |
Office 3, 2/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong | Monday to Friday: 9:00am - 4:30pm Saturday: 9:00am - 12:30pm |
| ROP – Tuen Mun Office |
3/F, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun | |
| Immigration and ROP – Fo Tan Office |
Shops 405-407, 4/F, Jubilee Square, 2-18 Lok King Street, Fo Tan | |
| Immigration and ROP – Yuen Long Office |
1/F, Yuen Long Government Offices, 2 Kiu Lok Square, Yuen Long |
*All ROP offices are closed on Sundays and public holidays
Smart Identity Card Replacement Centres (SIDCCs)
Service provided: Application for new smart identity cards under the Territory-wide Identity Card Replacement Exercise.
Internet appointment booking: www.gov.hk/newicbooking
Telephone appointment booking: 2121 1234
All SIDCCs are open from 8 am to 10 pm, Mondays to Saturdays (except public holidays). Their addresses are as follows:
| SIDCCs | Addresses |
|---|---|
| Hong Kong Island Smart Identity Card Replacement Centre | Room 200, 2/F, Shui On Centre, 6-8 Harbour Road, Wan Chai |
| East Kowloon Smart Identity Card Replacement Centre | Unit 1, 2/F, Manulife Financial Centre (registration service) and Unit 1B, 3/F, Manulife Financial Centre, Tower A (collection service), 223-231 Wai Yip Street, Kwun Tong |
| West Kowloon Smart Identity Card Replacement Centre | 12/F, Gala Place, 56 Dundas Street, Mong Kok |
| Tsuen Wan Smart Identity Card Replacement Centre | Shop S201, 2/F, Smartland, 50 Texaco Road, Tsuen Wan |
| Sha Tin Smart Identity Card Replacement Centre | Shop G26, G/F (registration service) and Shop 123, 1/F, (collection service), Kings Wing Plaza 1, 3 On Kwan Street, Shek Mun, Sha Tin |
| Sheung Shui Smart Identity Card Replacement Centre | 7/F, Spot, 48 Lung Sum Avenue, Sheung Shui |
| Tuen Mun Smart Identity Card Replacement Centre | Shop L414B, Level 4, Leung King Plaza, Leung King Estate, 31 Tin King Road, Tuen Mun |
| Yuen Long Smart Identity Card Replacement Centre | Shop 50, G/F, Manhattan Plaza, 23 Sai Ching Street, Yuen Long |
| Tseung Kwan O Smart Identity Card Replacement Centre | Shop 20-26, G/F, Corinthia by the Sea, 23 Tong Yin Street, Tseung Kwan O, Sai Kung |
Annex II
HK Immigration Department Mobile Application
Online Appointment Booking for Identity Cards Application
(Registration of Persons Offices)
Online Appointment Booking for Identity Cards Application
(Territory-wide Identity Card Replacement Exercise)
