30 October 2023
The Immigration Department (ImmD) announced today (October 30) that a newly established Registration of Persons (ROP) - Kwun Tong (Temporary) Office will commence operation on November 1 to cope with the increasing service demand for identity card registration.
The Kwun Tong (Temporary) Office will be located at Office 1, 2/F, Manulife Financial Centre (for registration service) and Office 1B, 3/F, Manulife Financial Centre, Tower A (for collection service), 223-231 Wai Yip Street, Kwun Tong. Its opening hours will be from 8am to 10pm from Monday to Saturday, and it will be closed on Sunday and public holidays. The Kwun Tong (Temporary) Office will process the following three types of identity card applications:
1. Replacement of new smart identity cards for persons still holding the old form of smart identity card after the completion of the Territory-wide Identity Card Replacement Exercise;
2. Replacement of juvenile or adult identity cards for persons already holding identity cards reaching 11 or 18 years of age; and
3. Replacement of permanent identity cards for persons holding Hong Kong Identity Cards with their eligibility for permanent identity card verified.
Residents can start to make appointment booking at the Kwun Tong (Temporary) Office from October 31 onward. Residents may scan the QR codes (see Annex I) to download the ImmD mobile application or make an appointment for an identity card application at any ROP Office via the Internet (www.gov.hk/icbooking).
Meanwhile, the extension of service hours to 10pm at the four designated ROP Offices, viz. Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office, will continue. Please see Annex II for the details of address and working hours of the ROP Offices.
Moreover, for more effective deployment of resources and enhancement of efficiency, the scope of services of the ROP Offices will be adjusted from November 1. During the normal service hours, the four designated ROP Offices as mentioned above will focus on handling applications for first registration of identity card, including identity card applications from persons reaching 11 or 18 years of age who have never registered for an identity card and new arrivals. In addition, replacement of identity cards due to loss, destruction, damage or defacement and amendment of registered particulars on identity cards will also be processed. The identity card applications to be processed during the extended service hours will be the same as the Kwun Tong (Temporary) Office.
The working hours and scope of services of Fo Tan Office and Yuen Long Office will remain unchanged.
For details of the adjusted service scope of ROP Offices, please see Annex III.
Residents who have successfully made appointments for identity card service today or earlier will not be affected by the aforementioned service adjustment. Applicants can still proceed to the relevant ROP Office to apply for identity cards according to the scheduled date and time.
In order to ensure that residents could apply for identity cards in a smooth and orderly manner, residents should arrive at the ROP Office as scheduled for identity card services. ROP Offices will not process applications without appointments. For applicants without an appointment but with an urgent need to replace their identity cards which have been lost, destroyed, damaged or defaced, they may approach the ROP Offices which provide the relevant service at the normal service hours. The staff will offer assistance based on individual circumstances.
Annex I
HK Immigration Department Mobile Application
Online Appointment Booking for Identity Cards Application (Registration of Persons Offices)
Annex II
Working Hours of Registration of Persons (ROP) Offices
The working hours of ROP Offices are as follows:
| ROP Offices | Addresses | Working Hours* | |
|---|---|---|---|
| General Service Hours# | Extended Service Hours@ | ||
| Hong Kong Office | 8/F, Immigration Tower, 7 Gloucester Road, Wan Chai | Monday to Friday: 8:00am - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Kowloon Office | 3/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Sham Shui Po | Monday to Friday: 8:00am - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Kwun Tong Office | Office 3, 2/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong | Monday to Friday: 8:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Tuen Mun Office | 3/F, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun | Monday to Friday: 8:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Fo Tan Office | Shops 405-407, 4/F, Jubilee Square, 2-18 Lok King Street, Fo Tan | Monday to Friday: 9:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 9:00am - 12:30pm |
No extended service hours |
| Yuen Long Office | 1/F, Yuen Long Government Offices, 2 Kiu Lok Square, Yuen Long | Monday to Friday: 9:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 9:00am - 12:30pm |
No extended service hours |
| Kwun Tong (Temporary) Office (Commencing service from November 1, 2023) |
Office 1, 2/F, Manulife Financial Centre (registration service) and Office 1B, 3/F, Manulife Financial Centre, Tower A (collection service), 223-231 Wai Yip Street, Kwun Tong | Monday to Saturday@: 8:00am - 10:00pm; |
|
* All ROP offices are closed on Sundays and public holidays
# Appointment through Immigration Department Mobile Application, website https://www.gov.hk/icbooking or via the 24-hour telephone booking system at (852) 2598 0888
@ Appointment through Immigration Department Mobile Application or website https://www.gov.hk/icbooking
Annex III
Scope of Services of Registration of Persons (ROP) Offices*
Please select the Scope of Services:
| Scope of Services | Kwun Tong (Temporary) Office | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | Fo Tan Office and Yuen Long Office | |||||
|---|---|---|---|---|---|---|---|---|
| Both Normal and Extended Service Hours | Normal Service Hours | Extended Service Hours | Normal Service Hours | |||||
| Scope of Services | Replacement of new smart identity cards for persons still holding the old form of smart identity card after the completion of the Territory-wide Identity Card Replacement Exercise | Kwun Tong (Temporary) Office | ✔ | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | --- | ✔ | Fo Tan Office and Yuen Long Office | --- |
| Scope of Services | Replacement of identity cards for persons already in possession of identity cards reaching 11 or 18 years of age | Kwun Tong (Temporary) Office | ✔ | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | --- | ✔ | Fo Tan Office and Yuen Long Office | ✔ |
| Scope of Services | Replacement of permanent identity cards for persons already in possession of Hong Kong Identity Cards having their eligibility for permanent identity card verified | Kwun Tong (Temporary) Office | ✔ | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | --- | ✔ | Fo Tan Office and Yuen Long Office | ✔ |
| Scope of Services | First registration of identity cards# | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Scope of Services | Replacement of identity cards due to loss, destruction, damage or defacement | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Scope of Services | Applications for amendment of registered particulars on identity card | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Scope of Services | Applications for Certificate of Registered Particulars | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Scope of Services | Applications for Certificate of Exemption | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Scope of Services | One-stop application for issue of identity card and travel document | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Kwun Tong Office and Tuen Mun Office | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
*For details of the address and working hours of the ROP Offices, please see Annex II.
#New arrivals holding Permits for Proceeding to Hong Kong and Macao (commonly known as 'One-way Permits') should register for identity cards at the Kowloon Office.
