Publications and Press Releases

10 April 2025

The Hong Kong Immigration Department (ImmD) has been voted the winner of the 2025 Skytrax Award for Best Airport Immigration Service in the World Passenger Survey commissioned by Skytrax, an international specialist research agent of the air transport industry. This is the fifth time for the ImmD to receive the award after winning it in 2015, 2016, 2019 and 2020.

On April 9 (Madrid time), the Director of Immigration, Mr Benson Kwok, attended the prize presentation ceremony held in Madrid, Spain. Mr Kwok stated that the department was honoured to receive the prestigious Skytrax Award for Best Airport Immigration Service for the fifth time, which affirms the ImmD's commitment to delivering the highest quality of immigration clearance services. The ImmD expressed gratitude to Skytrax and international travellers for their recognition, as well as to its frontline staff for their professionalism and dedication. The ImmD will continue striving for excellence by leveraging innovative technologies to introduce more facilitation measures and deliver the best immigration services to passengers, with a view to reinforce Hong Kong's status as an international aviation hub while actively supporting the city's overall development.

Skytrax, a world-renowned specialist research agent and advisor of the air transport industry, mainly undertakes qualitative audits and research studies for airports and airlines services across the globe. The survey was conducted between August 2024 and February 2025, covering over 600 airports worldwide, and the survey questionnaires were collected from over 13 million air passengers of more than 100 nationalities on their ratings of airport service.

During his visit to Spain, Mr Kwok paid a courtesy call to the Embassy of the People's Republic of China in the Kingdom of Spain. He met with Chargé d'Affaires ad interim and Minister of the Embassy, Mr Qu Xun, to strengthen bilateral ties and enhance co-operation. Mr Kwok also expressed his sincere gratitude to the Embassy for its strong support in assisting Hong Kong residents in distress in Spain. Mr Kwok also visited the Spanish Ministry of the Interior, where he held discussions with the Director-General of International Relations, Ms Elena Garzón Otamendi, on a number of topics including immigration control. Both sides exchanged insights and experiences on combating illegal immigration and leveraging innovative technologies to enhance immigration services. During his trip, Mr Kwok also met with several local media outlets to introduce Hong Kong's latest developments, talent admission schemes, visa services, and immigration facilitation measures.