30 November 2025
The Immigration Department (ImmD) announced on November 30 that the ImmD will start to implement special arrangement for provision of special service sessions during non-office hours at the Immigration Headquarters at Tseung Kwan O with effect from today (December 1) to December 6 for replacement of personal documents for residents affected by the Tai Po fire. The ImmD will keep in view the situation and adjust the services arrangement based on the actual needs. Should there be any updates on the arrangement, announcement will be made as soon as possible.
At present, without the need of making an appointment, residents affected by the Tai Po fire can attend any Immigration Office for application of relevant personal documents. For the service scope, addresses and office hours of the offices, please refer to Annex I.
Under the special arrangement, the ImmD will arrange special service sessions during non-office hours for residents affected by the Tai Po fire for replacement of personal documents at the Immigration Headquarters in Tseung Kwan O. Special services sessions are from 6pm to 10pm during the period from December 1 (Monday) to December 5 (Friday), and from 1pm to 10pm on December 6 (Saturday). The services include processing applications for replacement of Hong Kong identity cards, Hong Kong Special Administrative Region (HKSAR) travel documents (such as HKSAR passports, Documents of Identity for Visa Purposes, and Re-entry Permits), Hong Kong birth certificates and certified copy of marriage certificates. Also, the services cover application for extension of stay and requests for records in relation to current condition(s) and limit of stay.
The ImmD will also deploy officers to the two temporary shelters still in operation (Tung Cheong Street Community Hall and Tai Po Community Centre) and arrange designated transport service to convey affected residents to the Immigration Headquarters in Tseung Kwan O for processing relevant applications. For details of the designated transport service, please refer to Annex II.
The ImmD will specifically accelerate the processing of the applications and aim to prepare the relevant personal documents within two days to facilitate collection by the affected residents at earliest. The applications for replacement of personal documents and extension applications received from the affected residents are free of charge.
In relation to travel documents such as Mainland Travel Permit for Hong Kong and Macao Residents (Home Return Permit) as issued by the Mainland authorities, ImmD has liaised with the China Travel Service (Holdings) Hong Kong Limited. The China Travel Service Document Services HK Limited Tseung Kwan O Centre will open in parallel with the special service sessions for the affected residents to apply for the applications of Home Return Permit and other travel documents issued by the Mainland authorities.
For enquiries, please contact the ImmD by email (enquiry@immd.gov.hk) or by the enquiry hotline (2824 6111).
Offices for Replacement of Hong Kong Identity Card
Addresses and Business Hours
Registration of Persons Office:
| Registration of Persons Office | Address | Business Hours for Replacement Services# |
|---|---|---|
| Hong Kong Office | 8th Floor, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong |
Monday to Friday: 9:00am – 4:30pm Saturday: 9:00am – 12:30pm |
| Kowloon Office | 3rd Floor, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Sham Shui Po, Kowloon |
Monday to Friday: 9:00am – 4:30pm Saturday: 9:00am – 12:30pm |
| Tseung Kwan O Office | 3rd Floor, Administration Tower (for registration service) and 1st Floor, Administration Tower (for collection service), Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
Monday to Friday: 8:45am – 4:30pm Saturday: 9:00am – 11:30am |
| Fo Tan Office | Shops 405-407, 4th Floor, Jubilee Square, 2-18 Lok King Street, Fo Tan, New Territories |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
| Tuen Mun Office | 3rd Floor, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun, New Territories |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
| Yuen Long Office | 1st Floor, Yuen Long Government Offices, 2 Kiu Lok Square, Yuen Long, New Territories |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
# Closed on Sundays and public holidays
Offices for Replacement of
Hong Kong Special Administrative Region Travel Documents Addresses and Business Hours
Office:
| Office | Address | Business Hours for Replacement Services# |
|---|---|---|
| Travel Documents and Nationality (Application) Section | 2nd Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
Monday to Friday: 8:45am – 4:30pm Saturday: 9:00am – 11:30am |
| Hong Kong Island Travel Documents Issuing Office | 2nd Floor, Harbour Building, 38 Pier Road, Central, Hong Kong |
Monday to Friday: 9:00am – 4:30pm Saturday: 9:00am – 12:30pm |
| East Kowloon Office | Level 2, Sceneway Plaza, Sceneway Garden, 8 Sceneway Road, Lam Tin, Kowloon |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
| West Kowloon Office | Ground Floor, 28 Kimberley Street, Tsim Sha Tsui, Kowloon |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
| Sha Tin Office | 3rd Floor, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
| Fo Tan Office | Shops 405-407, 4th Floor, Jubilee Square, 2-18 Lok King Street, Fo Tan, New Territories |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
| Tuen Mun Office | 1st and 2nd Floors, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun, New Territories (The Travel Document Submission Kiosk is located on the 1st Floor, the Passport Collection Kiosk and counter services are available on the 2nd Floor) |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
| Yuen Long Office | 1st Floor, Yuen Long Government Offices, 2 Kiu Lok Square, Yuen Long, New Territories |
Monday to Friday: 9:00am – 12:45pm & 2:00pm – 4:30pm Saturday: 9:00am – 12:30pm |
# Closed on Sundays and public holidays
Offices for Replacement of Birth Certificates
Addresses and Business Hours
Birth Registries:
| Birth Registries | Address | Business Hours for Replacement Services# |
|---|---|---|
| The Births and Deaths General Register Office | 3/F, Low Block, Queensway Government Offices, 66 Queensway, Hong Kong |
Monday to Friday: 8:45am – 4:45pm Saturday: 9:00am – 11:30am |
| Tseung Kwan O Births Registry | 2/F, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
Monday to Friday: 8:45am – 4:30pm Saturday: 9:00am – 11:30am |
| Kowloon Births Registry | Lower Ground Floor, 28 Kimberley Street, Tsim Sha Tsui, Kowloon |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 11:30am |
| Sha Tin District Births Registry | 3/F, Sha Tin Government Offices, 1 Sheung Wo Che Road, Sha Tin, New Territories |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 11:30am |
| Tuen Mun District Births Registry | G/F, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun, New Territories |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 11:30am |
# Closed on Sundays and public holidays
Offices for Replacement of Certified Copy of Marriage Certificate
Addresses and Business Hour
Office:
| Office | Address | Business Hours for Replacement Services # |
|---|---|---|
| Marriage Registration and Records Office | 3/F, Low Block, Queensway Government Offices, 66 Queensway, Hong Kong |
Monday to Friday: 8:45am – 4:45pm Saturday: 9:00am – 11:30am |
| Tseung Kwan O Marriage Registry | G/F & 2/F, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
Monday to Friday: 8:45am – 4:30pm Saturday: 9:00am – 11:30am |
| City Hall Marriage Registry | 1/F, High Block, City Hall, Central, Hong Kong |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 12:30pm |
| Cotton Tree Drive Marriage Registry | G/F, Rawlinson House, 19 Cotton Tree Drive, Central, Hong Kong |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 11:30am |
| Tsim Sha Tsui Marriage Registry | Upper Basement & Level 3, Administration Building, Hong Kong Cultural Centre, 10 Salisbury Road, Tsim Sha Tsui, Kowloon |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 11:30am |
| Sha Tin Marriage Registry | G/F, Sha Tin Town Hall, 1 Yuen Wo Road, Sha Tin, New Territories |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 11:30am |
| Tuen Mun Marriage Registry | G/F, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun, New Territories |
Monday to Friday: 8:45am – 12:45pm & 2:00pm – 4:45pm Saturday: 9:00am – 11:30am |
# Closed on Sundays and public holidays
Arrangement of Designated Transport Service for
Conveying Affected Residents
from Tai Po to Immigration Headquarters in Tseung Kwan O
Date:
| Date | Service Period | Depart from | Frequency |
|---|---|---|---|
| From 1 December to 5 December（Monday to Friday） | 5:00pm – 7:30pm | Tung Cheong Street Community Hall or Tai Po Community Centre |
30 minutes |
| 6 December（Saturday） | 12:00pm – 7:30pm | Tung Cheong Street Community Hall or Tai Po Community Centre |
Around 30 to 45 minutes |
27-11-2025
