Foreword - Our Vision, Mission and Values / ForewordChapter 1 - Visa and PoliciesChapter 2 - Immigration ControlChapter 3 - Personal DocumentationChapter 4 - Enforcement and Torture Claim AssessmentChapter 5 - Information SystemsChapter 6 - Management and SupportChapter 7 - Green ManagementChapter 8 - Commitment to Service Excellence and Sustainable DevelopmentAppendices
Our Vision, Mission and Values

Our Vision

We will be the foremost immigration service in the world in effectiveness and efficiency.

Our Mission

We will contribute to the security and prosperity of Hong Kong by:

  • exercising effective immigration control
  • facilitating the visit of genuine travellers
  • keeping out undesirables
  • preventing and detecting immigration-related crimes
  • issuing to residents highly secure identity cards and travel documents
  • providing efficient civil registration services for births, deaths and marriages

We will provide quality service without discrimination and treat each member of the public with respect, consideration and compassion, irrespective of disability, sex, marital status, pregnancy, family status, race, nationality and religion.

Our Values

Integrity and Impartiality
We will faithfully apply our policies and practices with impartiality and honesty and will uphold our high standards of integrity at all times.

Courtesy and Compassion
We will treat each member of the public with respect, consideration, courtesy and compassion. We will be empathetic, appreciative of different perspectives and flexible in the application of policies to meet specific needs.

Care and Cohesion
We will adopt people-based management to care for our staff's need and development, enhance communication, cultivate harmony and trust, and build a professional team with high morale and cohesiveness to serve the public.

Alertness and Awareness
We will remain sensitive to ever-changing social, economic and political environment, assimilate trends and realign our business strategies and operational procedures to meet new challenges.

Improvement and Illumination
We will continuously strive for excellence in whatever we do and seek to be the role-model for other immigration services worldwide.