Contact Us

General Enquiries at Immigration Headquarters
In Person
Information and Liaison Section 2nd Floor, Immigration Tower,
7 Gloucester Road, Wan Chai,
Hong Kong
Working Hours:
Mon - Fri
8:45 am - 4:30 pm
Sat
9:00 am - 11:30 am
Closed on Sundays and public holidays
By Telephone
(24-hour Telephone Hotlines)
You may contact our officers for
enquiries during office hours
General Enquiry Hotline (852) 2824 6111
Enquiry Tips
Simplified Call Flow Diagram
By Mail
Address Immigration Department
Immigration Tower,
7 Gloucester Road,
Wan Chai, Hong Kong
By Fax
General Enquiry (852) 2877 7711
By E-mail
General Enquiry enquiry@immd.gov.hk
Other Useful Telephone Numbers and Websites
24-hour appointment booking for registration for identity card
Telephone (852) 2598 0888
Website http://www.gov.hk/icbooking
24-hour appointment booking for submitting applications for HKSAR travel documents
Telephone : (852) 2598 0888
Website : http://www.gov.hk/tdbooking
24-hour appointment booking for submitting applications for extension of stay
Telephone : (852) 2598 0888
Website : http://www.gov.hk/esbooking
24-hour appointment booking for registration of birth
Telephone : (852) 2598 0888
Website : http://www.gov.hk/birthregistration
24-hour appointment booking for giving of notice of intended marriage
Telephone : (852) 3102 3883
Website : http://www.gov.hk/marriagebooking
24-hour application status enquiry
Telephone : (852) 3160 8663
Website : http://www.gov.hk/immdstatusenquiry
24-hour hotline of the Assistance to Hong Kong Residents Unit
Telephone : (852) 1868
Website : http://www.gov.hk/en/residents/immigration/outsidehk/assisthk24.htm
If the employers have doubts on the job-seekers' employability,
please call the following 24-hour enquiry hotline.
[You may contact our officers for enquiries during 8:45 a.m. to 5:15 p.m.
(Mondays to Fridays except public holidays).]
Telephone : (852) 2824 1551
Faxline : (852) 2824 1166
E-mail : anti_crime@immd.gov.hk

Address and Working Hours of Offices

Special Arrangement in times of Tropical Cyclones and Rainstorms

Provision of Service

Tropical Cyclone Warning Signal No. 8 or Higher

  • If Tropical Cyclone Warning Signal No. 8 or higher is issued outside office hours, services at the following offices will be suspended while the warning signal is in force:
    • All public offices at Immigration Headquarters
    • Births, Deaths and Marriage Registries
    • Immigration Branch Offices
    • Registration of Persons Offices
  • If the warning signal No. 8 (or higher) is issued during office hours, the services will continue until all attending public present have been served.
  • In general, the services will be resumed in 2 hours after the warning signal No. 8 is lowered or cancelled. In case the warning signal is lowered or cancelled within 2 hours before the close of business, services will remain suspended for that day.
  • If the service resumption is anticipated to fall within the lunch break (if applicable) of the Immigration Branch Offices, Registration of Persons Offices and Births, Deaths and Marriage Registries, the services will be resumed at 2:00 pm.

Black Rainstorm Warning Signal

  • If Black Rainstorm Warning Signal is issued outside office hours, the services will be suspended while the warning is in force. If the warning signal is subsequently cancelled, the same service resumption arrangement for Tropical Cyclone Warning Signal No. 8 or higher as stated above will be adopted.
  • If the warning signal is issued during office hours, the services will continue until the close of business.

Please click here for the office addresses and working hours.

Please refer to the public announcements through radio and television for the latest information on the provision of immigration services when the Tropical Cyclone Warning Signal No. 8 or higher, or Black Rainstorm Warning Signal is in force.

Frequently asked questions in relation to the Special Arrangement in times of Severe Weather Condition

Comments and Suggestions

We welcome any comments or suggestions on the way in which our services are delivered. These should be addressed to Immigration Department at Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong.

There will be occasions when, despite our best efforts, we are unable to provide the services within the specified standards. In such cases, if you want an explanation or if you feel that your case has not been dealt with adequately, you may:

  • raise it on the spot to the officer-in-charge; or
  • telephone our Customer Services Unit during office hours on (852) 2829 4141 or (852) 2829 4142; or
  • write to Chief Immigration Officer (Management Audit)
    • by mail at Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong ; or
    • by e-mail at enquiry@immd.gov.hk; or
    • by fax on (852) 2827 0662
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