e-Channel Service for Residents

e-Channel (Automated Passenger Clearance System)

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Eligibility Criteria

A Hong Kong resident can perform automated immigration clearance at an e-Channel if fulfilling the following criteria :

(1)

A Hong Kong permanent resident aged 11 or above (using a  smart identity card);

(2)

A Hong Kong resident aged 11 or above holding a Document of Identity for Visa Purposes (using a smart identity card and carrying a valid Document of Identity for Visa Purposes);

(3)

A person aged 11 or above who has the right to land or is on unconditional stay in Hong Kong (using a smart identity card);

(4)

A non-permanent resident issued with a notification label (using a smart identity card and carrying a valid travel document); or

(5)

A registered cross-boundary primary school student under the age of 11 (using the enrolled valid travel document).

 

Using e-Channel

Upon using the e-Channel, an eligible Hong Kong resident only needs to insert his / her smart identity card into the card reader.  When the reading process has finished, the smart identity card has to be taken back and he / she will be able to enter the e-Channel.  After entering the e-Channel, he / she will need to place his / her registered thumb or finger flat on the centre of the fingerprint scanner, as shown in the following illustration.

   Simple guide to fingerprint verification

After successful fingerprint verification, the passenger can leave the e-Channel.

The procedure is illustrated in a workflow video that can be accessed through the following link.

Video on e-Channel Workflow for Hong Kong Residents

Only one passenger is allowed to enter the e-Channel at any one time. While a passenger is performing fingerprint verification inside the e-Channel, the next passenger queuing in front of the e-Channel can insert his / her smart identity card into the reader. 

e-Channel with Voice Navigation Function

To facilitate visually impaired persons to enjoy self-service immigration clearance service, both the Arrival Halls and the Departure Halls of Lok Ma Chau Spur Line Control Point, Macau Ferry Terminal and Shenzhen Bay Control Point are now equipped with voice navigated e-Channels. Braille maps are provided at these control points for visually impaired persons to locate the voice navigated e-Channels, and they may proceed to the e-Channels for conducting immigration clearance by following the tactile guide paths.

The voice navigation function can be activated by pressing the activation button with speaker sign. Visually impaired persons may then follow the voice instructions to complete the immigration clearance process. In addition to the voice navigation function, Braille tags are also affixed next to the activation button, the card insertion slot and the fingerprint scanner to facilitate visually impaired persons in completing the self-service immigration clearance process.

   Braille tags next to the activation button and card insertion slot of the voice-navigated e-Channel Braille tags next to the fingerprint scanner of the voice-navigated e-Channel e-Channel with Voice Navigation Function

 

Express e-Channel

The Express e-Channel Service is available at Lo Wu Control Point to provide faster immigration clearance to enrolled Hong Kong residents aged 18 or above who are existing e-Channel users.

Enrolment 

An eligible resident should proceed to the enrolment e-Channel upon arriving at or departing from Lo Wu Control Point for enrolment to use this service.  At the enrolment, he / she will be asked to give consent to the Director of Immigration for retrieval of his / her personal data from the chip of his / her identity card and storage of such data in a database for subsequent automated immigration clearance.  Upon confirmation of enrolment, he / she will be able to enter the enrolment e-Channel for fingerprint verification to complete the self-service enrolment and immigration clearance. There is also an Enrolment Office in the Eastern Arrival Hall of Lo Wu Control Point to provide assistance to those who cannot complete the enrolment.

    Self service enrolment Document reader

 

Using Express e-Channel 

The entrance of the Express e-Channel is installed with a document reader.  An enrolled resident only needs to place the card face of his / her smart identity card onto the document reader and push it inward to the upper edge.  When prompted to take back the identity card, he / she can do so and enter the Express e-Channel for fingerprint verification.  After successful fingerprint verification, he / she can leave the Express e-Channel.  It should be noted that any protective cover should be removed from the identity card before using the Express e-Channel.  The card should also be kept clean and in proper condition.  Damaged, defaced or bent identity cards may not work at the Express e-Channels.  If the smart identity card is replaced, re-enrolment is required before continuing to use the Express e-Channel.

An enrolled resident could contact the Duty Chief Immigration Officer at Lo Wu Control Point to enquire about and to change the enrolment details.  For cancellation of enrolment record, a cancellation form should be completed and submitted it in person to an immigration staff at any Control Point.  The cancellation form is available through the following link.

Cancellation of Enrolment for Express e-Channel

The procedure for using Express e-Channel is illustrated in a workflow video that can be accessed through the following link.

Video on Express e-Channel Workflow

Cross-boundary Student e-Channel

 Cross-boundary Student e-Channel

To provide more convenient automated immigration clearance service for cross-boundary primary school students, Cross-boundary Student e-Channels are installed at Lo Wu and Lok Ma Chau Spurline Control Point.

Eligibility Criteria

A Cross-boundary Student can perform automated immigration clearance at the Cross-boundary Student e-Channel after successful enrolment if fulfilling the following criteria:

(1)

A cross-boundary primary school student under the age of 11;

(2)

At least 1.1 m tall; and

(3)

Holding a valid travel document.

Using Cross-boundary Student e-Channel

Upon using the Cross-boundary Student e-Channel, the enrolled student should place his / her enrolled travel document onto the document reader.  When the reading process has finished, he / she will be able to enter the Cross-boundary Student e-Channel.  After entering the Cross-boundary Student e-Channel, he / she will need to place his / her enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his / her fingerprint.  After successful fingerprint verification, he / she can leave the Cross-boundary Student e-Channel.

  Using Cross-boundary Student e-Channel  Using Cross-boundary Student e-Channel

For any changes of enrolment details, especially after the replacement of the enrolled travel document, parent or guardian should complete the Change of Registered Particulars Application Form (available at Lo Wu and Lok Ma Chau Spurline Control Point) and submit it to an immigration staff at Lo Wu or Lok Ma Chau Spurline Control Point. When an enrolled student reaches the age of 11, he / she should perform automated immigration clearance at the e-Channels using the new smart identity card.

The procedure for using the Cross-boundary Student e-Channel is illustrated in a workflow video that can be accessed through the following link.

Video on Cross-boundary Student e-Channel Workflow

Vehicular e-Channel (Automated Vehicle Clearance System)

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All vehicular control points, including Lok Ma Chau, Man Kam To, Sha Tau Kok and Shenzhen Bay, have been installed with vehicular e-Channels. 

Eligibility Criteria

A Hong Kong cross-boundary driver is eligible to enrol for using vehicular e-Channel service if fulfilling the following criteria:

(1)

A Hong Kong permanent resident;

(2)

A holder of Document of Identity for Visa Purposes;

(3)

A person who has the right to land or is on unconditional stay in Hong Kong; or

A valid travel document should always be carried when passing through the control points.

Enrolment

At the enrolment, an eligible Hong Kong cross-boundary driver must give consent to the Director of Immigration to scrutinise and verify his / her personal particulars kept by the Registration of Persons Office.  The consent form, containing details of submission methods, is available at Lok Ma Chau, Man Kam To, Sha Tau Kok and Shenzhen Bay Control Points.  Besides, he / she may perform electronic authorization during the immigration clearance through the vehicular e-Channels at the above-mentioned control points.

 Vehicular e-Channel

Using Vehicular e-Channel

To ensure smooth and fast clearance, the vehicular e-Channels are employed with both fingerprint verification and face recognition technologies.  Upon using the vehicular e-Channel, the enrolled driver should stop his / her vehicle before the white line and wait for the green traffic light before driving into the vehicular e-Channel.  While he / she is driving into the vehicular e-Channel, sensors on both sides of the vehicular e-Channel will trigger to move the checking station to a suitable height, enabling the enrolled driver to place his / her registered thumb or finger flat on the fingerprint scanner and simultaneously look at the camera installed at the checking station.

 checking station

During clearance, Intercom can be used to contact immigration staff for assistance if encountering problem.  Upon completion of the immigration clearance, the enrolled driver can simply drive away.

Cancellation of enrolment

An enrolled driver can contact immigration office by phone for cancellation of using the self-service immigration clearance at vehicular e-Channel.  The telephone number is 2294 2030.

One-stop Customs and Immigration Clearance at Shenzhen Bay

For drivers of goods vehicles passing through the Shenzhen Bay Control Point, they can enjoy one-stop customs and immigration clearance service.  The clearance procedures are outlined in the following illustrations.

 One stop customs and immigration clearance procedures  One stop customs and immigration clearance procedures

Hong Kong Residents Using Automated Immigration Clearance Service in the Macao Special Administrative Region

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Eligibility Criteria

A Hong Kong resident is eligible to enrol for using the automated immigration clearance service in the Macao Special Administrative Region if fulfilling the following criteria:

(1)

Aged 11 or above; and

(2)

Holding a valid Hong Kong permanent identity card or Hong Kong identity card containing ‘*’, ‘***’ or ‘R’ symbol.

Enrolment 

An eligible Hong Kong resident can enrol for the automated immigration clearance service free of charge at the Enrolment Offices located at the following locations.

  • Border Checkpoint at the Hong Kong-Macao Ferry Terminal (Arrival Hall)
  • Border Checkpoint at the Taipa Ferry Terminal (Arrival Hall)
  • Border Checkpoint at the Border Gate (Departure Hall)
  • Immigration Department Building of Macao at Pac On

An eligible Hong Kong resident aged between 11 and 17 should be accompanied by a parent or guardian and produce the original copy of birth certificate and the Hong Kong identity card of the accompanying father, mother or guardian for enrolment.  (If accompanied by a guardian, the original copy of the legal authorisation letter or court order should be provided.)

For any eligible Hong Kong resident aged 18 or above, he / she may also perform the self-service enrolment at the enrolment kiosks in the following locations.

 

Control Points / Offices

Locations of 

Automated Enrolment Kiosks

(1)

Macau Ferry Terminal

Arrival and Departure Halls

(2)

China Ferry Terminal

Departure Hall

(3)

 

Tuen Mun Ferry Terminal

(Temporarily closed)

Departure Hall

 

(4)

 

Information and Liaison Section

2/F, Immigration Tower, Wanchai

-

 

At the enrolment, an eligible resident must give consent to the Director of Immigration to retrieve the personal data stored inside the chip of his / her identity card and capture his / her fingerprint templates for transmission to the Macao Public Security Police Force Immigration Department for processing his / her enrolment for the Macao Automated Passenger Clearance System (Please refer to the Disclaimer).  The successful enrolled Hong Kong resident may normally use the Macao automated immigration clearance service within three working days after the completion of enrolment.

Re-enrolment is required if the identity card is replaced.

Disclaimer for Hong Kong Residents' Enrolment for Automated Passenger Clearance Service in the Macao Special Administrative Region

Using Automated Immigration Clearance Service in the Macao Special Administrative Region

After successful enrolment, enrolled Hong Kong residents can use the automated immigration clearance service at the following control points.

  • Border Gate checkpoint
  • Hong Kong-Macao Ferry Terminal checkpoint
  • Taipa Ferry Terminal checkpoint
  • Macao International Airport checkpoint
  • Cotai checkpoint

Cancellation of Enrolment

For cancellation of the enrolment, an enrolled Hong Kong resident aged 18 or above may apply for cancellation by completing an application form and hand it in person to a Macao Public Security Police Force Immigration Officer at any Border Control Subdivision in Macao.

For an enrolled Hong Kong resident aged between 11 and 17, parent or guardian should approach any Border Control Sub-divisions in Macao in person to complete an application form, hand it to a Macao Public Security Police Force Immigration Officer and produce the Hong Kong identity card or passport together with the original copy of birth certificate of the enrolled resident or the guardian’s proof of relationship for verification of identity.

Hong Kong Residents Using Automated Immigration Clearance Service in the Republic of Korea

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Eligibility Criteria

With effect from 12 December 2013, a Hong Kong resident is eligible to enrol for the Smart Entry Service (SES) of the Republic of Korea for automated immigration clearance if fulfilling the following criteria :

(1)

Aged 17 or above;

(2) 

Holding a Hong Kong Special Administrative Region passport valid for at least 6 months;

(3)

Eligible to use the Hong Kong e-Channel service; and

(4)

No adverse record in the Republic of Korea.

Enrolment is free of charge and on voluntary basis.

Enrolment

Step 1: Online Pre-enrolment

An eligible resident must complete the online pre-enrolment for the SES through the link below and print out the Notification Slip upon successful pre-enrolment.  (Note: Prior to performing online pre-enrolment, an user account has to be created at the Korea Immigration Service website which can be accessed for checking the pre-enrolment result at <My Page>.)

An eligible resident must bring along the Notification Slip and present it upon his / her enrolment at the Enrolment Offices in the Republic of Korea.

Step 2: Enrolment at Enrolment Centers in the Republic of Korea

An eligible resident can enrol for the SES at the SES Enrolment Centers with his / her passport (valid for at least 6 months) and the valid Notification Slip. Information about the locations and the opening hours of the SES Enrolment Centers is available at the Smart Entry Service Website of the Korean Immigration Service.

For enrolment, an eligible resident is required to :

  • present his / her Hong Kong Special Administrative Region passport;
  • present his / her Notification Slip;
  • complete enrolment forms;
  • have fingerprints taken; and
  • have photograph taken.

Any incorrect or false information provided will render the pre-enrolment invalid and/or lead to refusal of the enrolment for the SES in the Republic of Korea.

If an enrolled resident has renewed / replaced his / her Hong Kong Special Administrative Region passport, he / she needs to go through Step 1 and Step 2 of the enrolment again with his / her new passport.

If a resident is eligible for the SES, he / she should complete the pre-enrolment at the Korea Immigration Service website at the link below. Tips of Entering Details for Online Pre-enrolment at the SES Website should be read before proceed to perform the pre-enrolment.

Pre-enrolment for the Smart Entry Service for Holders of the Hong Kong Special Administrative Region Passport

Using Automated Immigration Clearance Service in the Republic of Korea

An enrolled resident can use the SES in the Republic of Korea.

For more details of enrolment and usage, please visit the SES Website.

Hong Kong Residents Using Automated Immigration Clearance Service in the Federal Republic of Germany

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Eligibility Criteria

With effect from 1 November 2014, a Hong Kong resident is eligible to enrol for the automated immigration clearance service of the Federal Republic of Germany (EasyPASS) if fulfilling the following criteria:

(1)

Aged 18 or above;

(2)

Holding a Hong Kong Special Administrative Region Electronic Passport (e-Passport)* valid for at least 6 months; and

(3)

No adverse record in the Federal Republic of Germany.

Enrolment is free of charge and on a voluntary basis.

Note: The enrolment criteria are same as that of the trial run during the period from 1 September 2014 to 31 October 2014.  For those successfully enrolled Hong Kong residents during the trial run, the registration is still valid unless the enrolled Hong Kong Special Administrative Region e-Passport is renewed / replaced.

Enrolment

  • An eligible residents can enrol for the EasyPASS service at the Enrolment Offices listed below:
  • Frankfurt Airport; and
  • Munich Airport

For enrolment, an eligible resident is required to :

  • present his / her valid Hong Kong Special Administrative Region e-Passport* (valid for at least 6 months); and
  • complete enrolment forms

* Hong Kong Special Administrative Region e-Passport was introduced on 5 February 2007 with the symbol symbol on the front cover.   For application of a Hong Kong Special Administrative Region e-Passport, please visit please visit the HKSAR Passport page.

 e-Passport with an additional electronic travel document symbol

If the enrolled Hong Kong Special Administrative Region e-Passport is renewed / replaced, re-enrolment for EasyPASS is required.

Using Automated Immigration Clearance Service in the Federal Republic of Germany

After successful enrolment, an enrolled resident can use the EasyPASS at Frankfurt Airport, Munich Airport, Dusseldorf Airport and Hamburg Airport in the Federal Republic of Germany by going through the following steps:

  • Place the enrolled Hong Kong Special Administrative Region e-Passport on the document reader with the data page facing down for document authentication and wait for instruction before entering the gate.
  • Inside the gate, look directly at the camera for identity verification.

After successful identity verification, follow the instruction to go to the booth located directly behind the gate for stamping. More details of enrolment and usage are available at the EasyPASS Website.

Hong Kong Residents Using Automated Immigration Clearance Service in the Republic of Singapore

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Eligibility Criteria

With effect from 22 September 2014, a Hong Kong resident is eligible to enrol for the enhanced-Immigration Automated Clearance System (eIACS) of the Republic of Singapore for the automated immigration clearance service if fulfilling the following criteria:

(1)

Aged 11 or above;

(2)

Holding a Hong Kong Special Administrative Region passport valid for at least 6 months;

(3)

Has visited the Republic of Singapore for no fewer than 3 times in the past 12 months immediately before enrolment; and

(4)

No adverse record in the Republic of Singapore.

Enrolment is free of charge and on a voluntary basis.

Enrolment

An eligible resident can enrol for the eIACS at the eIACS Enrolment Centres in the Republic of Singapore.  Information about the locations and opening hours of the eIACS Enrolment Centres is available at the eIACS Website of the Singapore Immigration & Checkpoints Authority.

For enrolment, he / she is required to :

  • present his / her Hong Kong Special Administrative Region passport (valid for at least 6 months);
  • submit a recent colour passport-sized photograph*;
  • complete enrolment forms; and
  • have fingerprints taken.

* Please visit the eIACS Website for the requirements of photograph.

An eligible resident aged between 11 and 17 is required to be accompanied by a parent or guardian.  His / her original copy of birth certificate and the passport of the accompanying parent or guardian should be provided for enrolment.  (Note: If he / she is accompanied by a guardian, the original copy of legal authorisation letter or court order must be provided.)

If the enrolment is successful, a Multiple Journey Visit Pass (MJVP) will be endorsed in the enrolled Hong Kong Special Administrative Region passport which is valid for 2 years or valid till 6 months before the expiry of the Hong Kong Special Administrative Region passport, whichever is earlier.  Enrolled resident can use the eIACS in his / her subsequent visits to the Republic of Singapore.

Upon the expiry of the MJVP, or if the enrolled resident has renewed / replaced his / her Hong Kong Special Administrative Region passport, he / she is required to enrol for the eIACS again.

Using Automated Immigration Clearance Service in the Republic of Singapore

After successful enrolment, the enrolled resident can use the eIACS in the Republic of Singapore. More details of enrolment and usage are available at the eIACS Website