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Appendix 17 - Electronic Service Application Statistics

2011 2012 2013
Application Type Internet Phone Total Internet Phone Total Internet Phone Total
Particular Search of Birth Record1 580 - 580 803 - 803 760 - 760
General Search of Birth Record1 35 - 35 33 - 33 45 - 45
Copy of Birth Certificate1 957 - 957 1 007 - 1 007 1 019 - 1 019
Particular Search of Death Record1 215 - 215 277 - 277 276 - 276
General Search of Death Record1 23 - 23 47 - 47 43 - 43
Copy of Death Certificate1 283 - 283 337 - 337 314 - 314
Search & Copy of Marriage Certificate1 1 392 - 1 392 1 599 - 1 599 1 565 - 1 565
Appointment Booking for Registration of Identity Card2 397 204 77 405 474 609 440 291 74 461 514 752 440 776 79 062 519 838
Appointment Booking for Giving of Notice of Intended Marriage2 74 688 24 564 99 252 80 731 23 980 104 711 69 084 21 341 90 425
Appointment Booking for Applying Travel Document (at Immigration Headquarters and Branch Offices)3 419 598 75 875 495 473 449 061 88 164 537 225 463 560 102 009 565 569
Appointment Booking for Applying Extension of Stay (at Immigration Headquarters and Branch Offices)3 86 519 10 277 96 796 115 033 11 880 126 913 142 899 14 037 156 936
Notification of Pre-mature Termination of Foreign Domestic Helpers4 837 - 837 1 039 - 1 039 954 - 954
Application for HKSAR Passport5 34 806 - 34 806 44 402 - 44 402 62 735 - 62 735
Application for Access to Information of Immigration Department6 56 - 56 44 - 44 54 - 54
Appointment Booking for Birth Registration7 94 703 97 787 192 490 84 684 82 286 166 970 44 104 43 662 87 766
Online Reporting on Immigration Offences8 66 - 66 110 - 110 87 - 87
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Document Submission & Change of / Enquiry about Appointment for Document Verification)9 34 096 25 263 59 359 49 055 32 113 81 168 54 885 37 308 92 193
Submission of Information Required for Registration of Marriage10 6 230 - 6 230 7 505 - 7 505 5 612 - 5 612
Appointment Booking for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 167 129 71 696 238 825 234 432 89 329 323 761 242 707 94 256 336 963
Application Status Enquiry – for Applications Related to Verification of Eligibility for Permanent Identity Card11 39 540 12 119 51 659 35 648 5 398 41 046 57 293 16 310 73 603
Application Status Enquiry – for Applications Related to Hong Kong Visas11 618 393 144 019 762 412 679 555 168 219 847 774 595 384 145 326 740 710
Application for Extension of Stay and Submission of Supplementary Documents12 7 284 - 7 284 8 767 - 8 767 9 160 - 9 160
Online Submission of Information Required for Registration of Birth13 - - - 6 640 - 6 640 5 758 - 5 758
Pre-arrival Registration for Taiwan Residents14 - - - 177 877 - 177 877 476 288 - 476 288
Total 1 984 634 539 005 2 523 639 2 418 977 575 830 2 994 807 2 675 362 553 311 3 228 673

Remarks:

  1. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 30 October 2007.
  2. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008.
  3. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008, and the services were extended to the Immigration Headquarters since 30 November 2009.
  4. Service previously provided under Electronic Service Delivery (ESD) Scheme was provided under GovHK website since 18 January 2008.
  5. Service was provided under GovHK website since 22 December 2007.
  6. Service was provided under GovHK website since 29 September 2008.
  7. Service was provided under GovHK website since 3 November 2008.
  8. Service was provided under GovHK website since 30 January 2009.
  9. Service was provided under GovHK website since 27 February 2009.
  10. Service was provided under GovHK website since 21 September 2009.
  11. Services were provided under GovHK website since 30 November 2009.
  12. Service was provided under GovHK website since 26 May 2010.
  13. Service was provided under GovHK website since 24 Feb 2012.
  14. Service was provided under GovHK website since 1 Sept 2012.