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Management and Support Branch (Text Version)

• Management and Support Branch
  Assistant Director (Management and Support)
  Mr AU YEUNG Chi-wai, Wilson (2829 3875)
  
  • Implementation of the overall support programme covering planning and development; human resources management on the disciplined grades; contingency administration; quality assurance and public relations
• Immigration Service Institute of Training and Development
  Commandant (Immigration Service Institute of Training and Development)
  (3693 8118)
  
  • Developing and implementing departmental training and recruitment plan
  • Reviewing and implementing training and career development strategies and policies to meet changing circumstances and operational needs
  • Deployment of service staff
  • Monitoring and handling matters relating to staff performance
• General Affairs Division
  Principal Immigration Officer (General Affairs)
  (2829 3847)
  
  • Coordinating publicity strategy of the department and handling matters relating to public relations, external liaison and media enquiries
  • Answering public enquiries regarding the services provided by the department
  • Handling staff welfare matters, promoting staff relations and strengthening staff's esprit de corps
• Service Management and Audit Division
  Principal Immigration Officer (Service Management and Audit)
  (2829 3820)
  
  • Handling matters relating to service support and staff discipline
  • Promoting excellence in service quality
  • Planning and conducting management audit
  • Monitoring and reviewing of complaints from the public
  • Overseeing equal opportunities matters, including those relating to the needs of persons with disabilities