Our Services

Document Reading Clearance

A person who fulfils the following criteria is eligible to enrol for the use of the “Collaborative Inspection” Automated Channel, and will perform immigration clearance under document reading clearance mode:

• Aged 7 or above and at least 1.1 metres tall;
• Holding a Hong Kong Permanent Identity Card and a Mainland Travel Permit for Hong Kong and Macao Residents (i.e. commonly known as “Home Visit Permit”), with the Hong Kong identity card number printed on the back of the permit；and
• Has completed the registration for the Mainland e-Channel.

Face Scan Clearance

To enrol for the “Face Scan” Clearance service, in addition to meeting the second and third criteria for Document Reading Clearance mentioned above, you must fulfill the following:

• Aged 14 or above；and
• Has enrolled for the use of the “Collaborative Inspection” Automated Channel.

Regardless of the clearance mode used, passengers must carry valid travel documents that comply with the immigration requirements of both sides for identity verification by the respective immigration authorities.

Document Reading Clearance

Persons using the “Collaborative Inspection” Automated Channel for “Document Reading” Clearance may use Hong Kong Permanent Identity Card or Mainland Travel Permit for Hong Kong and Macao Residents (i.e. commonly known as “Home Visit Permit”).

1. First Gate：Place the relevant travel document on the document reader of the “Collaborative Inspection” Automated Channels.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

 

 

Face Scan Clearance

1. First Gate：Look at the camera at the entrance of the “Collaborative Inspection” Automated Channels, without the need to present physical travel documents.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

Before using the “Collaborative Inspection” Automated Channel to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes:

1. Enrolment is a one-off requirement. Persons using the “Collaborative Inspection” Automated Channel to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.
2. Before enrolling for this service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland, you are required to complete your registration for the Mainland e-Channel beforehand.

Face Scan Clearance

Before using the “Face Scan” Clearance to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes: Enrolment is a one-off requirement. Persons using the “Face Scan” Clearance to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.

Eligible persons may choose to enrol for the use of “Collaborative Inspection” Automated Channel and/or “Face Scan” Service.

(I) Collaborative Inspection Automated Channel (Applicable upon Departure from Hong Kong)
(Applicable to eligible persons aged 18 or above)

1. Place the document on the document reader at the entrance of the automated channel;
2. Read carefully the Declaration of the Applicant and Terms of Use, and press the “Agree” button;
3. Follow the instructions to retrieve the document and enter the automated channel;
4. Place the finger flat on the fingerprint scanner for fingerprint verification and look at the camera for facial recognition;
5. After the gates open, the relevant departure clearance and enrolment are completed.

Notes:
The enrolment will only be considered as completed after the facial image and fingerprint of the eligible person have been verified by the system.

(II) e-Channel Enrolment Offices
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 7 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of e-Channel Enrolment Offices		Opening Hours
Huanggang	Hong Kong Departure Hall (before departure counters)	8:00 a.m. – 8:00 p.m.

Notes:

1. Eligible persons are required to present their valid Hong Kong identity card upon enrolment.
2. Eligible persons aged 7 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card or valid travel document.
3. For eligible Hong Kong residents aged 7 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

(III) HK e-Channel Mobile Application
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 7 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Eligible Hong Kong residents could download the “HK e-Channel” mobile application to their mobile phones for free and install the "iAM Smart" mobile application in their mobile phones and complete the relevant registration before enrolment for identity verification by the “HK e-Channel” mobile application. For eligible persons aged 7 to 17, the relevant enrolment must be performed by their father, mother or legal guardian.

(Click here or scan the QR code to download “HK e-Channel” mobile application)

 

 

Eligible Hong Kong residents aged 18 or above

1. Install and open the “HK e-Channel” mobile application. After entering the homepage, select “Collaborative Inspection”;
2. May select “Enrol for Collaborative Inspection and Face Scan Clearance” or “Enrol for Collaborative Inspection Only” under “Enrol for Myself”;
3. Read and agree to the Declaration of the Applicant and Terms of Use, and press “Continue with iAM Smart”;
4. When the system is directed to "iAM Smart" mobile application automatically, login and give consent to provide personal data in "iAM Smart" to “HK e-Channel” mobile application；and
5. Enrolment for the “Collaborative Inspection” Automated Channel and/or “Face Scan” Clearance Service is completed.

Eligible Hong Kong residents aged 7 - 17
(Relevant enrolment to be performed by the father, mother or legal guardian)

1. The father, mother or legal guardian installs and opens the “HK e-Channel” mobile application. After entering the homepage, selects “Collaborative Inspection” and “Enrol for Child”;
2. Reads and agrees to the Declaration of the Applicant’s Parent or Legal Guardian and Terms of Use, and press “Continue with iAM Smart”;
3. When the system is directed to "iAM Smart" mobile application automatically, father, mother or legal guardian logins and gives consent to provide personal data in "iAM Smart" to “HK e-Channel” mobile application;
4. Father, mother or legal guardian is required to enter the applicant’s Hong Kong identity card number and press the “Continue” button. Enrolment for the “Collaborative Inspection” Automated Channel is completed；
5. If the applicant is aged between 14 and 17, father, mother or legal guardian may also enrol for “Face Scan” Clearance for the applicant at the same time.

(IV) Self-service Kiosks
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 7 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of Self-service Kiosks
Huanggang	Departure Hall of Hong Kong side (before departure counters) Arrival Hall of Hong Kong side (after arrival counters)

Notes：

1. Eligible persons are required to present their valid Hong Kong identity card upon enrolment.
2. Eligible persons aged 7 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card. For eligible Hong Kong residents aged 7 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

Enrolled persons could cancel their enrolment of the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service through the “HK e-Channel” mobile application or the e-Channel enrolment offices. The cancellation of enrolment is free of charge.

Further information on the service is available in the following Frequently Asked Questions (FAQs):

FAQs about using the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service

Document Reading Clearance

A person who fulfils the following criteria is eligible to enrol for the use of the “Collaborative Inspection” Automated Channel, and will perform immigration clearance under document reading clearance mode:

• Aged 11 or above and at least 1.1 metres tall;
• Holding a Hong Kong Permanent Identity Card and a Mainland Travel Permit for Hong Kong and Macao Residents (Non-Chinese Citizens), with the Hong Kong identity card number printed on the back of the permit；and
• Has completed the registration for the Mainland e-Channel.

Face Scan Clearance

To enrol for the “Face Scan” Clearance service, in addition to meeting the second and third criteria for Document Reading Clearance mentioned above, you must fulfill the following:

• Aged 14 or above；and
• Has enrolled for the use of the “Collaborative Inspection” Automated Channel.

Regardless of the clearance mode used, passengers must carry valid travel documents that comply with the immigration requirements of both sides for identity verification by the respective immigration authorities.

Document Reading Clearance

Persons using the “Collaborative Inspection” Automated Channel for “Document Reading” Clearance may use Hong Kong Permanent Identity Card or Mainland Travel Permit for Hong Kong and Macao Residents (Non-Chinese Citizens).

1. First Gate：Place the relevant travel document on the document reader of the “Collaborative Inspection” Automated Channels.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

 

 

Face Scan Clearance

1. First Gate：Look at the camera at the entrance of the “Collaborative Inspection” Automated Channels, without the need to present physical travel documents.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

Before using the “Collaborative Inspection” Automated Channel to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes:

1. Enrolment is a one-off requirement. Persons using the “Collaborative Inspection” Automated Channel to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.
2. Before enrolling for this service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland, you are required to complete your registration for the Mainland e-Channel beforehand.

Face Scan Clearance

Before using the “Face Scan” Clearance to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes: Enrolment is a one-off requirement. Persons using the “Face Scan” Clearance to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.

Eligible persons may choose to enrol for the use of “Collaborative Inspection” Automated Channel and/or “Face Scan” Service.

(I) Collaborative Inspection Automated Channel (Applicable upon Departure from Hong Kong)
(Applicable to eligible persons aged 18 or above)

1. Place the document on the document reader at the entrance of the automated channel;
2. Read carefully the Declaration of the Applicant and Terms of Use, and press the “Agree” button;
3. Follow the instructions to retrieve the document and enter the automated channel;
4. Place the finger flat on the fingerprint scanner for fingerprint verification and look at the camera for facial recognition;
5. After the gates open, the relevant departure clearance and enrolment are completed.

Notes:
The enrolment will only be considered as completed after the facial image and fingerprint of the eligible person have been verified by the system.

(II) e-Channel Enrolment Offices
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of e-Channel Enrolment Offices		Opening Hours
Huanggang	Hong Kong Departure Hall (before departure counters)	8:00 a.m. – 8:00 p.m.

Notes:

1. Eligible persons are required to present their valid Hong Kong identity card upon enrolment.
2. Eligible persons aged 11 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card or valid travel document.
3. For eligible Hong Kong residents aged 11 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

(III) HK e-Channel Mobile Application
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Eligible Hong Kong residents could download the “HK e-Channel” mobile application to their mobile phones for free and install the "iAM Smart" mobile application in their mobile phones and complete the relevant registration before enrolment for identity verification by the “HK e-Channel” mobile application. For eligible persons aged 11 to 17, the relevant enrolment must be performed by their father, mother or legal guardian.

(Click here or scan the QR code to download “HK e-Channel” mobile application)

 

 

Eligible Hong Kong residents aged 18 or above

1. Install and open the “HK e-Channel” mobile application. After entering the homepage, select “Collaborative Inspection”;
2. May select “Enrol for Collaborative Inspection and Face Scan Clearance” or “Enrol for Collaborative Inspection Only” under “Enrol for Myself”;
3. Read and agree to the Declaration of the Applicant and Terms of Use, and press “Continue with iAM Smart”;
4. When the system is directed to "iAM Smart" mobile application automatically, login and give consent to provide personal data in "iAM Smart" to “HK e-Channel” mobile application；and
5. Enrolment for the “Collaborative Inspection” Automated Channel and/or “Face Scan” Clearance Service is completed.

Eligible Hong Kong residents aged 11 - 17
(Relevant enrolment to be performed by the father, mother or legal guardian)

1. The father, mother or legal guardian installs and opens the “HK e-Channel” mobile application. After entering the homepage, selects “Collaborative Inspection” and “Enrol for Child”;
2. Reads and agrees to the Declaration of the Applicant’s Parent or Legal Guardian and Terms of Use, and press “Continue with iAM Smart”;
3. When the system is directed to "iAM Smart" mobile application automatically, father, mother or legal guardian logins and gives consent to provide personal data in "iAM Smart" to “HK e-Channel” mobile application;
4. Father, mother or legal guardian is required to enter the applicant’s Hong Kong identity card number and press the “Continue” button. Enrolment for the “Collaborative Inspection” Automated Channel is completed；
5. If the applicant is aged between 14 and 17, father, mother or legal guardian may also enrol for “Face Scan” Clearance for the applicant at the same time.

(IV) Self-service Kiosks
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of Self-service Kiosks
Huanggang	Departure Hall of Hong Kong side (before departure counters) Arrival Hall of Hong Kong side (after arrival counters)

Notes：

1. Eligible persons are required to present their valid Hong Kong identity card upon enrolment.
2. Eligible persons aged 11 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card. For eligible Hong Kong residents aged 11 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

Enrolled persons could cancel their enrolment of the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service through the “HK e-Channel” mobile application or the e-Channel enrolment offices. The cancellation of enrolment is free of charge.

Further information on the service is available in the following Frequently Asked Questions (FAQs):

FAQs about using the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service

Document Reading Clearance

A person who fulfils the following criteria is eligible to enrol for the use of the “Collaborative Inspection” Automated Channel, and will perform immigration clearance under document reading clearance mode:

• Aged 11 or above and at least 1.1 metres tall;
• Holding a Hong Kong Identity Card and a Mainland Travel Permit for Hong Kong and Macao Residents (i.e. commonly known as “Home Visit Permit”), with the Hong Kong identity card number printed on the back of the permit；and
• Has completed the registration for the Mainland e-Channel.

Face Scan Clearance

To enrol for the “Face Scan” Clearance service, in addition to meeting the second and third criteria for Document Reading Clearance mentioned above, you must fulfill the following:

• Aged 14 or above；and
• Has enrolled for the use of the “Collaborative Inspection” Automated Channel.

Regardless of the clearance mode used, passengers must carry valid travel documents that comply with the immigration requirements of both sides for identity verification by the respective immigration authorities.

Document Reading Clearance

Persons using the “Collaborative Inspection” Automated Channel for “Document Reading” Clearance may use Hong Kong Identity Card or Mainland Travel Permit for Hong Kong and Macao Residents (i.e. commonly known as “Home Visit Permit”).

1. First Gate：Place the relevant travel document on the document reader of the “Collaborative Inspection” Automated Channels.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

 

 

Face Scan Clearance

1. First Gate：Look at the camera at the entrance of the “Collaborative Inspection” Automated Channels, without the need to present physical travel documents.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

Before using the “Collaborative Inspection” Automated Channel to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes:

1. Enrolment is a one-off requirement. Persons using the “Collaborative Inspection” Automated Channel to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.
2. Before enrolling for this service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland, you are required to complete your registration for the Mainland e-Channel beforehand.

Face Scan Clearance

Before using the “Face Scan” Clearance to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes: Enrolment is a one-off requirement. Persons using the “Face Scan” Clearance to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.

Eligible persons may choose to enrol for the use of “Collaborative Inspection” Automated Channel and/or “Face Scan” Service.

(I) Collaborative Inspection Automated Channel (Applicable upon Departure from Hong Kong)
(Applicable to eligible persons aged 18 or above)

1. Place the document on the document reader at the entrance of the automated channel;
2. Read carefully the Declaration of the Applicant and Terms of Use, and press the “Agree” button;
3. Follow the instructions to retrieve the document and enter the automated channel;
4. Place the finger flat on the fingerprint scanner for fingerprint verification and look at the camera for facial recognition;
5. After the gates open, the relevant departure clearance and enrolment are completed.

Notes:
The enrolment will only be considered as completed after the facial image and fingerprint of the eligible person have been verified by the system.

(II) e-Channel Enrolment Offices
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of e-Channel Enrolment Offices		Opening Hours
Huanggang	Hong Kong Departure Hall (before departure counters)	8:00 a.m. – 8:00 p.m.

Notes:

1. Eligible persons are required to present their valid Hong Kong identity card upon enrolment.
2. Eligible persons aged 11 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card or valid travel document.
3. For eligible Hong Kong residents aged 11 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

(III) HK e-Channel Mobile Application
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Eligible Hong Kong residents could download the “HK e-Channel” mobile application to their mobile phones for free and install the "iAM Smart" mobile application in their mobile phones and complete the relevant registration before enrolment for identity verification by the “HK e-Channel” mobile application. For eligible persons aged 11 to 17, the relevant enrolment must be performed by their father, mother or legal guardian.

(Click hereor scan the QR code to download “HK e-Channel” mobile application)

 

 

Eligible Hong Kong residents aged 18 or above

1. Install and open the “HK e-Channel” mobile application. After entering the homepage, select “Collaborative Inspection”;
2. May select “Enrol for Collaborative Inspection and Face Scan Clearance” or “Enrol for Collaborative Inspection Only” under “Enrol for Myself”;
3. Read and agree to the Declaration of the Applicant and Terms of Use, and press “Continue with iAM Smart”;
4. When the system is directed to "iAM Smart" mobile application automatically, login and give consent to provide personal data in "iAM Smart" to “HK e-Channel” mobile application；and
5. Enrolment for the “Collaborative Inspection” Automated Channel and/or “Face Scan” Clearance Service is completed.

Eligible Hong Kong residents aged 11 - 17
(Relevant enrolment to be performed by the father, mother or legal guardian)

1. The father, mother or legal guardian installs and opens the “HK e-Channel” mobile application. After entering the homepage, selects “Collaborative Inspection” and “Enrol for Child”;
2. Reads and agrees to the Declaration of the Applicant’s Parent or Legal Guardian and Terms of Use, and press “Continue with iAM Smart”;
3. When the system is directed to "iAM Smart" mobile application automatically, father, mother or legal guardian logins and gives consent to provide personal data in "iAM Smart" to “HK e-Channel” mobile application;
4. Father, mother or legal guardian is required to enter the applicant’s Hong Kong identity card number and press the “Continue” button. Enrolment for the “Collaborative Inspection” Automated Channel is completed；
5. If the applicant is aged between 14 and 17, father, mother or legal guardian may also enrol for “Face Scan” Clearance for the applicant at the same time.

(IV) Self-service Kiosks
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of Self-service Kiosks
Huanggang	Departure Hall of Hong Kong side (before departure counters) Arrival Hall of Hong Kong side (after arrival counters)

Notes：

1. Eligible persons are required to present their valid Hong Kong identity card upon enrolment.
2. Eligible persons aged 11 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card. For eligible Hong Kong residents aged 11 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

Enrolled persons could cancel their enrolment of the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service through the “HK e-Channel” mobile application or the e-Channel enrolment offices. The cancellation of enrolment is free of charge.

Further information on the service is available in the following Frequently Asked Questions (FAQs):

FAQs about using the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service

Document Reading Clearance

A person who fulfils the following criteria is eligible to enrol for the use of the “Collaborative Inspection” Automated Channel, and will perform immigration clearance under document reading clearance mode:

• Aged 11 or above and at least 1.1 metres tall;
• Holding a Hong Kong Identity Card and an electronic Exit-Entry Permit for travelling to and from Hong Kong and Macao (e-EEP) (i.e. commonly known as “Two-way Permit”) issued with a multiple exit endorsement of “Douliu” for Hong Kong, and issued with a notification label [the following Hong Kong residents are required to enrol for the e-Channel service before he / she can enrol for the use of the “Collaborative Inspection Automated Channel” Service: (i) student, (ii) imported worker, (iii) technical personnel and his / her dependant(s) under the Technology Talent Admission Scheme (for Companies Subsidised under the New Industrialisation Acceleration Scheme) (hereafter “TechTAS-NIAS”), (iv) technical professional and his / her dependant(s) under the Technical Professionals Stream (hereafter “TP Stream”) of the General Employment Policy (hereafter “GEP”) and Admission Scheme for Mainland Talents and Professionals (hereafter “ASMTP”) or (v) non-local Vocational Training Council (VTC) graduate and his/her dependant(s) under the Vocational Professionals Admission Scheme (hereafter “VPAS”)]; and
• Has given the consent to the Mainland issuing authority to allow the Immigration Department in using the fingerprint templates upon application of the e-EEP.

Face Scan Clearance

To enrol for the “Face Scan” Clearance service, in addition to meeting the second and third criteria for Document Reading Clearance mentioned above, you must fulfill the following:

• Aged 14 or above；and
• Has enrolled for the use of the “Collaborative Inspection” Automated Channel.

Regardless of the clearance mode used, passengers must carry valid travel documents that comply with the immigration requirements of both sides for identity verification by the respective immigration authorities.

Document Reading Clearance

Persons using the “Collaborative Inspection” Automated Channel for “Document Reading” Clearance is required to use electronic Exit-Entry Permit for travelling to and from Hong Kong and Macao (i.e. commonly known as “Two-way Permit”).

1. First Gate：Place the relevant travel document on the document reader of the “Collaborative Inspection” Automated Channels.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

 

 

Face Scan Clearance

1. First Gate：Look at the camera at the entrance of the “Collaborative Inspection” Automated Channels, without the need to present physical travel documents.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

Before using the “Collaborative Inspection” Automated Channel to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes: Enrolment is a one-off requirement. Persons using the “Collaborative Inspection” Automated Channel to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.

Face Scan Clearance

Before using the “Face Scan” Clearance to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes: Enrolment is a one-off requirement. Persons using the “Face Scan” Clearance to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.

Eligible persons may choose to enrol for the use of “Collaborative Inspection” Automated Channel and/or “Face Scan” Service.

(I) Collaborative Inspection Automated Channel (Applicable upon Departure from Hong Kong)
(Applicable to eligible persons aged 18 or above)

1. Place the document on the document reader at the entrance of the automated channel;
2. Read carefully the Declaration of the Applicant and Terms of Use, and press the “Agree” button;
3. Follow the instructions to retrieve the document and enter the automated channel;
4. Place the finger flat on the fingerprint scanner for fingerprint verification and look at the camera for facial recognition;
5. After the gates open, the relevant departure clearance and enrolment are completed.

Notes:
The enrolment will only be considered as completed after the facial image and fingerprint of the eligible person have been verified by the system.

(II) e-Channel Enrolment Offices
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of e-Channel Enrolment Offices		Opening Hours
Huanggang	Hong Kong Departure Hall (before departure counters)	8:00 a.m. – 8:00 p.m.

Notes:

1. Eligible persons are required to present their valid Hong Kong identity card and electronic Exit-Entry Permit for travelling to and from Hong Kong and Macao upon enrolment.
2. Eligible persons aged 11 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card or valid travel document.
3. For eligible Hong Kong residents aged 11 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

(III) HK e-Channel Mobile Application
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Eligible Hong Kong residents could download the “HK e-Channel” mobile application to their mobile phones for free and install the "iAM Smart" mobile application in their mobile phones and complete the relevant registration before enrolment for identity verification by the “HK e-Channel” mobile application. For eligible persons aged 11 to 17, the relevant enrolment must be performed by their father, mother or legal guardian.

(Click here or scan the QR code to download “HK e-Channel” mobile application)

 

 

Eligible Hong Kong residents aged 18 or above

1. Install and open the “HK e-Channel” mobile application. After entering the homepage, select “Collaborative Inspection”;
2. May select “Enrol for Collaborative Inspection and Face Scan Clearance” or “Enrol for Collaborative Inspection Only” under “Enrol for Myself”;
3. Read and agree to the Declaration of the Applicant and Terms of Use, and press “Continue with iAM Smart”;
4. When the system is directed to "iAM Smart" mobile application automatically, login and give consent to provide personal data in "iAM Smart" to the “HK e-Channel” mobile application; and
5. Enrolment for the “Collaborative Inspection” Automated Channel and/or “Face Scan” Clearance Service is completed.

Eligible Hong Kong residents aged 11 - 17
(Relevant enrolment to be performed by the father, mother or legal guardian)

1. The father, mother or legal guardian installs and opens the “HK e-Channel” mobile application. After entering the homepage, selects “Collaborative Inspection” and “Enrol for Child”;
2. Reads and agrees to the Declaration of the Applicant’s Parent or Legal Guardian and Terms of Use, and press “Continue with iAM Smart”;
3. When the system is directed to "iAM Smart" mobile application automatically, the father, mother or legal guardian logins and gives consent to provide personal data in "iAM Smart" to the “HK e-Channel” mobile application;
4. The father, mother or legal guardian is required to enter the applicant’s Hong Kong identity card number and press the “Continue” button. Enrolment for the “Collaborative Inspection” Automated Channel is completed；and
5. If the applicant is aged between 14 and 17, the father, mother or legal guardian may also enrol for “Face Scan” Clearance for the applicant at the same time.

(IV) Self-service Kiosks
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 11 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of Self-service Kiosks
Huanggang	Departure Hall of Hong Kong side (before departure counters) Arrival Hall of Hong Kong side (after arrival counters)

Notes：

1. Eligible persons are required to present their valid Hong Kong identity card upon enrolment.
2. Eligible persons aged 11 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card. For eligible Hong Kong residents aged 11 to 17, if proof of birth or documentary proof of legal guardianship (as applicable) has been submitted to the Registration of Persons Office when applying for a Hong Kong identity card, they are not required to present the said documents again when enrolling for this service；otherwise, their father, mother or legal guardian is required to present the original copy of the applicant's birth certificate or a court order (as applicable) as proof of relationship. If any of the above documents is not in Chinese or English, a certified Chinese or English translation must be attached.

Persons who have enrolled for the "Collaborative Inspection" Automated Channel and/or "Face Scan" clearance service are required to enrol again if there is any change in their document information (e.g. change of document number) before they can continue to use the "Collaborative Inspection" Automated Channel and/or "Face Scan" clearance service.

Enrolled persons could cancel their enrolment of the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service through the “HK e-Channel” mobile application or the e-Channel enrolment offices. The cancellation of enrolment is free of charge.

Further information on the service is available in the following Frequently Asked Questions (FAQs):

FAQs about using the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service

Document Reading Clearance

A person who fulfils the following criteria is eligible to enrol for the use of the “Collaborative Inspection” Automated Channel, and will perform immigration clearance under document reading clearance mode:

• Aged 7 or above and at least 1.1 metres tall;
• Holding an electronic Exit-Entry Permit for travelling to and from Hong Kong and Macao (e-EEP) (i.e. commonly known as “Two-way Permit”) with valid exit endorsement for Hong Kong; and
• Has given the consent to the Mainland issuing authority to allow the Immigration Department in using the fingerprint templates upon application of the e-EEP

Face Scan Clearance

To enrol for the “Face Scan” Clearance service, in addition to meeting the second and third criteria for Document Reading Clearance mentioned above, you must fulfill the following:

• Aged 14 or above;
• With valid exit endorsement for Hong Kong, including multiple exit endorsement of “Tanqing” (T), “Shangwu” (S), “Rencai” (R) or “Qita” (Q) for Hong Kong；and
• Has enrolled for the use of the “Collaborative Inspection” Automated Channel.

Regardless of the clearance mode used, passengers must carry valid travel documents that comply with the immigration requirements of both sides for identity verification by the respective immigration authorities.

Document Reading Clearance

Persons using the “Collaborative Inspection” Automated Channel for “Document Reading” Clearance is required to use electronic Exit-Entry Permit for travelling to and from Hong Kong and Macao (i.e. commonly known as “Two-way Permit”).

1. First Gate：Place the relevant travel document on the document reader of the “Collaborative Inspection” Automated Channels.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

 

 

Face Scan Clearance

1. First Gate：Look at the camera at the entrance of the “Collaborative Inspection” Automated Channels, without the need to present physical travel documents.
2. Second Gate : After entering the automated channel, place finger flat on the fingerprint scanner and look at the camera. Wait for the outbound authority to conduct identity verification and complete clearance procedures.
3. Third Gate：Wait for the inbound authority to conduct identity verification and complete clearance procedures.

 

Before using the “Collaborative Inspection” Automated Channel to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes: Enrolment is a one-off requirement. Persons using the “Collaborative Inspection” Automated Channel to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.

Face Scan Clearance

Before using the “Face Scan” Clearance to travel to the Mainland or to Hong Kong for the first time, eligible persons are required to enrol for the use of the relevant service with the Hong Kong Immigration Department and the relevant departments of immigration control of the Mainland respectively. The enrolment requirements are as follows:

 

Notes: Enrolment is a one-off requirement. Persons using the “Face Scan” Clearance to travel to the Mainland / to Hong Kong for the first time are not required to enrol again upon next usage of the channel for immigration clearance.

Eligible persons may choose to enrol for the use of “Collaborative Inspection” Automated Channel and/or “Face Scan” Service.

(I) Collaborative Inspection Automated Channel (Applicable upon Departure from Hong Kong)
(Applicable to eligible persons aged 18 or above)

1. Place the document on the document reader at the entrance of the automated channel;
2. Read carefully the Declaration of the Applicant and Terms of Use, and press the “Agree” button;
3. Follow the instructions to retrieve the document and enter the automated channel;
4. Place the finger flat on the fingerprint scanner for fingerprint verification and look at the camera for facial recognition;
5. After the gates open, the relevant departure clearance and enrolment are completed.

Notes:
The enrolment will only be considered as completed after the facial image and fingerprint of the eligible person have been verified by the system.

(II) e-Channel Enrolment Offices
(“Collaborative Inspection” Automated Channel is applicable to eligible persons aged 7 or above；"Face Scan" clearance service is applicable to eligible persons aged 14 or above)

Location of e-Channel Enrolment Offices		Opening Hours
Huanggang	Hong Kong Departure Hall (before departure counters)	8:00 a.m. – 8:00 p.m.

Notes:

1. Eligible persons are required to present their valid electronic Exit-Entry Permit for travelling to and from Hong Kong and Macao upon enrolment.
2. Eligible persons aged 7 to 17 must be accompanied by their father, mother or legal guardian to the enrolment office to enrol for the use of the “Collaborative Inspection” Automated Channel and/or "Face Scan" clearance service. The accompanying father, mother or legal guardian is also required to present their valid Hong Kong identity card or valid travel document.

Persons who have enrolled for the "Collaborative Inspection" Automated Channel and/or "Face Scan" clearance service are required to enrol again if there is any change in their document information (e.g. change of document number) before they can continue to use the "Collaborative Inspection" Automated Channel and/or "Face Scan" clearance service.

Enrolled persons could cancel their enrolment of the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service through the e-Channel enrolment offices. The cancellation of enrolment is free of charge.

Further information on the service is available in the following Frequently Asked Questions (FAQs):

FAQs about using the “Collaborative Inspection” Automated Channel and “Face Scan” Clearance Service