Most of the smart identity card holders may perform self-service immigration clearance at e-Channels. Please see e-Channels.
Holders of HKPICs issued in Hong Kong or HKICs bearing the asterisk, or 'R' code, who are aged 11 or over, can use their identity cards to travel in and out of Hong Kong without the need to present their travel documents.
However, invalidated or defaced identity cards, or the acknowledgement form of application for an identity card (form no. ROP140 and ROP140A) are not acceptable for travel. Their holders are required to produce valid travel documents at Hong Kong immigration control points.
Children under 11 years old with HKPICs should produce their valid travel documents bearing photographs of the holders. Children included in their parents' travel documents may use those travel documents only when they travel with the principal holder.
All Hong Kong residents are not required to complete and furnish the arrival or departure card for immigration examination in Hong Kong.
Before setting off their journey, travellers should bring their valid Hong Kong Identity Cards or travel documents and observe the documentation requirements for their destinations and validity of their documents.
Travellers should bring their valid Hong Kong Identity Cards or Hong Kong Re-entry Permits and valid travel documents required for travel to the Mainland or Macao. Hong Kong residents should check the validity of their Home Visit Permits, in particular those under the age of 18 whose Home Visit Permits are valid for five years from the date of issue. Non-permanent residents must bring along with them their valid smart identity cards and Document of Identity for Visa Purposes or valid travel documents.
Hong Kong SAR passport is for international travel while it is acceptable for travelling to Macao only if the holder is in transit to other countries.
All visitors are not required to complete and furnish the arrival or departure card for immigration examination in Hong Kong.
Application for a statement of travel records can be made online, by post or in person. Please click the following link for details on how to make an application, the supporting documents required, processing time, fee and payment methods.
Details on Application for a Statement of Travel Records
If you are the parent of the data subject who is a minor, or are authorized in writing by the data subject, or appointed by a court to manage the affairs of the data subject, then you can make the application for a statement of travel records for the data subject, together with documentary proof to support it.
You may apply for a statement of travel records of your child who is under 18 years of age. You have to submit photocopies of your child's identification documents and the proof of relationship with your child such as birth certificate. Please also submit one photocopy of the particulars and signature pages of your proof of identity (e.g. travel document). You have to sign on the application form and the signature should be identical with that on the photocopy of the proof of identity submitted.
You may apply for a statement of travel records of a deceased close family member such as parent, spouse or child. You have to state clearly on the application form the reason of applying for the travel records. You also have to submit photocopies of death certificate, identification documents of the deceased and your proof of relationship with the deceased family member. Please also submit a photocopy of the particulars and signature pages of your proof of identity (e.g. travel document). You have to fill in the personal particulars of your deceased family member and sign on the application form yourself. The signature should be identical to that on the photocopy of the proof of identity submitted.
The applicant should provide the data subject’s name in English and Chinese (if applicable), sex, date of birth, identity card number (if any), nationality and travel document(s) number (documents used currently and previously). The statement of travel records will be prepared based on the information furnished by the applicant. If you do not provide sufficient information, we may not be able to process your application or ascertain the related travel records.
It normally takes around 10 working days to process an application for a statement of travel records after receipt of all necessary documents and the fee (working days refer to Monday to Friday, excluding General Holidays). The time of mailing service is excluded from the processing time.
Travel records earlier than preceding 10 years are not available.
A statement of travel records contains data subject's English name, date of birth, arrival and departure dates during the requested period and the name of the control points through which the data subject completed immigration clearance as a passenger.
The application fee for a statement of travel records is HK$160.
For applications submitted on the Internet or through the Immigration Department Mobile Application, an email for online payment will be sent to applicant after processing the application. Applicant could pay through FPS, PPS, Mainland e-wallets (Alipay, WeChat Pay and UnionPay App only) or by credit card (VISA, Mastercard, UnionPay and JCB only) through the webpage link provided in the email by entering the application reference number.
For applications submitted by post or in person, application fee should be paid upon submission of the applications. No cash or post-dated cheque should be sent along with the applications. Applicants should send in crossed cheque, bank draft or cashier order payable to “The Government of the Hong Kong Special Administrative Region”.
The statement of travel records will be sent to the applicant by registered mail.
“Contactless e-Channel” employs face verification technology for identity verification, which facilitates contactless clearance without presenting identity cards nor having the fingerprint scanned. Eligible Hong Kong residents aged 11 or above may choose to enrol in this service for free. Enrolled Hong Kong residents may then use their Hong Kong smart identity cards or the QR code generated on their smartphones for self-service immigration clearance using their facial images.
“Contactless e-Channels” enable Hong Kong residents to reduce contact with shared equipment during automated immigration clearance; while providing faster, more convenient and hygienic immigration clearance service.
A Hong Kong resident holding smart identity card can perform self-service immigration clearance at a “Contactless e-Channel” after enrolment if fulfilling the following criteria:
- A Hong Kong permanent resident aged 11 or above;
- A Hong Kong resident aged 11 or above holding a Document of Identity for Visa Purposes;
- A Hong Kong resident aged 11 or above who has the right to land or is on unconditional stay in Hong Kong; or
- A Hong Kong resident issued with a notification label [A Hong Kong resident who stays in Hong Kong on the following status is required to meet the relevant eligibility criteria for enrolment of Contactless e-Channel service: (i) foreign domestic helper, (ii) student, (iii) imported worker, (iv) non-local technical personnel admitted into the Hong Kong Special Administrative Region (HKSAR) for employment and his / her dependant(s) under the Technology Talent Admission Scheme (for Companies Subsidised under the New Industrialisation Acceleration Scheme) or (v) non-local technical professional admitted into the HKSAR for employment and his / her dependant(s) under the General Employment Policy and the Admission Scheme for Mainland Talents and Professionals (Technical Professionals Stream); or (vi) person admitted into the HKSAR on employment condition and his / her dependant(s) under the Vocational Professionals Admission Scheme].
The “Contactless e-Channel” Service is an optional service. If you choose not to enrol for the “Contactless e-Channel” Service, you can still perform self-service immigration clearance by fingerprint verification.
According to the Terms of Use for “Contactless e-Channel” Service, enrolled Hong Kong resident must carry his / her valid Hong Kong identity card and valid travel document (if applicable) when using the “Contactless e-Channel”.
To activate the e-Channel QR code after enrolment at “Contactless e-Channel” or e-Channel enrolment office, enrolled Hong Kong resident is required to download and install the “Hong Kong e-Channel” Mobile App in his / her mobile phone, and select "Activate / Transfer e-Channel QR code" to complete the activation process. Before running the “Hong Kong e-Channel” Mobile App, the “iAM Smart” Mobile App should be firstly installed in and registered on his / her mobile phone.
No. The enrolment for “Contactless e-Channel” service must be performed by the eligible Hong Kong resident himself / herself.
The mobile phone must be equipped with biometric authentication. For iOS mobile phones, it should run with iOS 12.0 or above and support Face ID or Touch ID. For Android mobile phones, it should run with Android 8.0 or above and supports Fingerprint authentication. For the best experience, it is recommended to choose mobile phones with more recent mobile phone system versions and enable “Auto Date & Time” option in the system settings of your mobile phone.
No. Since "iAM Smart" can only be used on mobile phone and the “Hong Kong e-Channel” Mobile App requires the authentication function of “iAM Smart” for enrolment and activation of the e-Channel QR code, the Mobile App thus supports mobile phones only for the time being.
No. You can download and use the “Hong Kong e-Channel” Mobile App for free from Apple App Store, Google Play or Huawei AppGallery. If you are using a mobile data network to download the “Hong Kong e-Channel” Mobile App, please note that your mobile network service provider may charge you a fee for use of its data network. If you are outside the Hong Kong Special Administrative Region using roaming services, you should bear in mind that you may need to shoulder additional service charges for downloading the “Hong Kong e-Channel” Mobile App which may be substantial.
To activate the e-Channel QR code again If the mobile phone with e-Channel QR code has been replaced, the enrolled Hong Kong resident is required to download the “Hong Kong e-Channel” Mobile App in his /her new mobile phone and then use the "Activation/Transfer e-Channel QR code" function to proceed with the transfer process and perform identity verification through "iAM Smart". After successful transfer, the e-channel QR code on the old mobile phone becomes invalid.
Before running the “Hong Kong e-Channel” Mobile App on the new mobile phone, the “iAM Smart” Mobile App should be firstly installed in and registered on this mobile phone.
If you lost your mobile phone with an e-Channel QR code, you can approach one of the e-Channel Enrolment Offices to deactivate the concerned e-Channel QR code by cancelling your enrolment.
Alternatively, you can download the “Hong Kong e-Channel” Mobile App in your new mobile phone and then use the "Activate/Transfer e-Channel QR code" function to proceed with the transfer process and perform identity verification through "iAM Smart". After successful transfer, the e-channel QR code on the lost mobile phone becomes invalid.
Before running the “Hong Kong e-Channel” Mobile App on the new mobile phone, the “iAM Smart” Mobile App should be firstly installed in and registered on this mobile phone.
To activate the e-Channel QR code again, enrolled Hong Kong resident can download the “Hong Kong e-Channel” Mobile App and then use "Activate/Transfer QR Code" function to proceed with the activation process and perform identity verification through "iAM Smart". After successful activation, he / she can continue to use the “Contactless e-Channel” Service.
Before running the “Hong Kong e-Channel” Mobile App, the “iAM Smart” Mobile App should be firstly installed in and registered on this mobile phone.
For enquiries, please contact our enquiry hotline at (852) 2824 6111 or send your questions to our Information and Liaison Section by fax at (852) 2877 7711 or e-mail at enquiry@immd.gov.hk or in person during office hours in Upper Ground Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories.
No. Currently, enrolment for the “Contactless e-Channel” Service on a mobile phone requires identity verification through "iAM Smart".
No. You must produce your valid travel document at traditional counters for immigration clearance. After collection of the replacement identity card, you may continue to use “Contactless e-Channel” by the activated e-Channel QR code, without the need to update, delete or re-install the “Hong Kong e-Channel” mobile application or re-activate the e-Channel QR code.
(For Hong Kong residents not using “Contactless e-Channel” Service) – Download “Hong Kong e-Channel” mobile application and perform identity verification via “iAM Smart”, then enrol for the “Contactless e-Channel” Service and activate the “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service”.
(For Hong Kong residents currently using “Contactless e-Channel” Service) – Update the mobile application and activate “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service” via the mobile application.
Hong Kong resident could activate “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service” at the same time when enrol for “Contactless e-Channel” Service.
No (The applicant is, however, required to re-enrol for using the Macao Automated Immigration Clearance with the updated particulars at enrolment offices or enrolment kiosks).
A Hong Kong resident could use the “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service” on one mobile device at any time.
Enrolled Hong Kong resident could cancel their enrolment of the “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service” via “Hong Kong e-Channel” mobile application.
If there is a symbol 
shown on the QR code in “Hong Kong e-Channel” mobile application of Hong Kong and “My border crossing” at “Macao One Account” mobile application, it indicates the activation of “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service” is successful.
Enrolled person may use the “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service” at designated e-Channels of all the control points between HKSAR and Macao SAR.
No, QR code has been encrypted.
It requires mobile network for the first time activation of “Mutual Use of QR Code between HKSAR and Macao SAR Clearance Service”. After the activation, it does not require mobile network to generate the encrypted QR code.
Eligible frequent visitors may enrol for the e-Channel service via “Go Hong Kong” if they meet the following criteria:
- Aged 18 or above;
- Hold a valid electronic travel document issued by a country designated by the Immigration Department of the Hong Kong Special Administrative Region and, where applicable, a multiple visit visa;
- Have no adverse record in the Hong Kong Special Administrative Region; and
- Have visited Hong Kong via the Hong Kong International Airport for two times or more in the past 24 months at the time of enrolment.
Visitors can complete the enrolment via “Go Hong Kong” by providing their expected date of arrival and email address, scanning their travel document, reading the chip data and undergoing facial recognition for identity verification, without the need to visit an Enrolment Office in person. After processing of the application, the Immigration Department will notify the applicant of the result via the “Go Hong Kong” mobile application and by email.
Under normal circumstances, the Immigration Department will complete processing within 24 hours of receiving an application and notify the applicant of the result via the “Go Hong Kong” mobile application and by email. Where further verification of the information provided is required, processing may take longer. Applications will be processed in order of the applicants’ planned dates of arrival in Hong Kong, with priority given to those planning to arrive earlier.
The “Go Hong Kong” mobile application supports mainstream mobile operating systems and can be downloaded free of charge from the Apple App Store, Google Play and Huawei AppGallery.
Upon approval of the enrolment application, visitors shall enter Hong Kong on or before the expected date of arrival and may use the e-Channel for self-service immigration clearance. If a visitor does not enter Hong Kong on or before the expected date of arrival, the enrolment record will be automatically invalidated and the visitor will need to re-enrol.
An e-Channel enrolment record is valid for two years. Each time a visitor enters Hong Kong, the validity period will be automatically extended by two years from the date of entry, or until the expiry of the enrolled travel document or visa, whichever is earlier.
During the validity period, visitors may use the e-Channel for self-service immigration clearance.
Visitors may update their enrolment information in person at an Enrolment Office or via the “Go Hong Kong” mobile application.
“Collaborative Inspection” Automated Channels allow eligible Hong Kong residents and visitors to Hong Kong to queue up once for document inspection and identity verification when using the automated channel to pass through the inspection areas of both the Mainland and Hong Kong and complete the immigration clearance procedures of both sides. “Collaborative Inspection" Automated Channels will operate with both document presentation (“Document Reading” Clearance) and document-free (“Face Scan” Clearance) clearance modes.
Please click here for details.
Please click here for details.
No. The service is free of charge. You can download and use the “HK e-Channel” Mobile App for free from Apple App Store, Google Play or Huawei AppGallery for enrolment. If you are using a mobile data network to download the “HK e-Channel” Mobile App, please note that your mobile network service provider may charge you a fee for use of its data network. If you are outside the Hong Kong Special Administrative Region using roaming services, you should bear in mind that you may need to shoulder additional service charges for downloading the “HK e-Channel” Mobile App which may be substantial.
Yes. If you do not agree to enrol for the “Collaborative Inspection” Automated Channel, you may still use traditional manual counters for immigration clearance. This will not affect your existing eligibility to use Hong Kong e-Channel.
“Face Scan” Clearance is a new service built on the “Collaborative Inspection” Automated Channel. After completing the relevant enrolment, eligible persons are not required to present physical documents during immigration clearance. The system will verify their identity by capturing a live facial image, providing passengers with a faster and more convenient automated immigration clearance service and further enhancing the clearance experience.
When using the “Collaborative Inspection” Automated Channel in Document Reading mode, you still place a physical travel document on the reader for identity verification. With “Face Scan” Clearance, you need not present a physical travel document; identity is verified by scanning your face at the camera.
Please click here for details.
Yes. For minors aged 14 to 17, their father, mother or legal guardian may enrol for the “Face Scan” Clearance service on their behalf. Please click here for details. Please note that the "Face Scan" Clearance service is not applicable to minors aged 7 to 13.
According to the terms of use of the “Face Scan” Clearance service, when using the service, you are required to carry a valid Hong Kong identity card (if applicable) and the required travel documents in accordance with the prevailing immigration clearance requirements of both Hong Kong and the Mainland, for inspection by the immigration authorities of both sides.
Yes. As "Face Scan" Clearance is a new service built upon the "Collaborative Inspection" Automated Channel, when you cancel enrolment for the “Collaborative Inspection” Automated Channel, the system will also process the instruction to cancel your enrolment for the “Face Scan” Clearance service.
Eligible drivers of cross-boundary private cars or coaches may drive into the “joint one-stop” vehicle lane and complete, in one go at the outbound “integrated information collection device”, the collection and verification of body temperature, travel documents, facial image and fingerprints, thereby completing the clearance, immigration and quarantine checks of both Shenzhen and Hong Kong. In addition to self-service immigration clearance, the vehicle inspection booth also supports manual immigration clearance.
Please click here for details.
Please click here for details.
Eligible drivers of cross-boundary private cars or coaches entering the "joint one-stop" vehicle lane should follow the instructions shown on the touchscreen of the "integrated information collection device" to complete the collection of body temperature, travel document data, facial features and fingerprints, etc. in one go. The device will transmit the collected data to five different customs, immigration and quarantine authorities of Hong Kong and Shenzhen according to their respective functions for immigration clearance, including the Shenzhen General Station of Exit and Entry Frontier Inspection, the Shenzhen Customs, as well as the Immigration Department, the Customs and Excise Department and the Department of Health. For immigration clearance, a driver will only need to place his/her relevant document on the document reader of the "integrated information collection device", look at the camera and place his/her finger flat on the fingerprint scanner, allowing the system to collect facial features and fingerprint for identity verification and immigration clearance by the immigration authorities of both places. After the completion of departure clearance, the driver should follow the instructions to drive the vehicle into inbound area. Under normal circumstances, the inbound authorities can complete the identity verification and arrival clearance without the need for the drivers to present the relevant document again. If assistance is required while using the lane, the driver may use the intercom on the “integrated information collection device” to contact the relevant inspection authority.
After enrolment, eligible persons may use the “Collaborative Inspection” Automated Channel and the “joint one-stop” vehicle lane. Eligible drivers of cross-boundary private cars or coaches, and their vehicles, must also hold the necessary authorisation to cross the boundary at both the Guangdong and Hong Kong ports (including having completed registration for the Mainland “Fast Lane”, etc.). For details, please contact the relevant authorities.
Depending on the eligibility category, persons who have enrolled for the “joint one-stop” vehicle lane may cancel the enrolment through the “HK e-Channel” mobile application or at an e-Channel enrolment office. Cancellation is free of charge. Please click here for details.
Except for the driver, passengers generally need to disembark and proceed to the Immigration Clearance Hall for On-board Passengers (for passengers of private cars) or the Passenger Clearance Hall (for passengers of coaches) to complete immigration clearance.
