e-Channel Services for Visitors

e-Channel Services for Frequent Visitors

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Eligibility Criteria

A passenger is eligible to enrol for the e-Channel service if fulfilling the following criteria:

(1)

Aged 18 or above;

(2)

Holding a valid travel document and where appropriate, valid multiple visit visa;

(3)

Holding one of the following valid documents:

 

- HKSAR Travel Pass;

 

- APEC Business Travel Card with ‘HKG’ printed on the reverse side;

 

- Hong Kong International Airport (HKIA) Frequent Visitor Card; or

 

- Frequent Flyer Programme membership card issued by airlines which have joined this scheme (please enquire with airlines for details).

(4)

For passenger not holding one of the documents mentioned in item (3) above:

 

- Holding a valid travel document which is not required to have entry visa / permit for entering the HKSAR; and

 

- Has made visits to the HKSAR via the Hong Kong International Airport for no fewer than 3 times in the past 12 months immediately before enrolment for the e-Channel service.

(5)

No adverse record in the HKSAR.

Note:

Holders of passports of the following countries shall enrol for the e-Channel service in order to enjoy the e-Channel service under the arrangement of the use of automated immigration clearance service on a reciprocal basis.  Please click the country name below for details.

Republic of Korea
Republic of Singapore

Federal Republic of Germany

 

Enrolment

An eligible passenger can enrol for the e-Channel service free of charge at the Enrolment Offices located at the arrival hall in the Terminal 1 of the Hong Kong International Airport upon arrival as shown in the illustration.

    Enrolment office at the Hong Kong International Airport 

Location of Enrolment Offices

Opening Hours of Enrolment Offices

Arrival North Hall

(after arrival counters)

10:00 a.m. – 6:00 p.m.

Arrival South Hall

(after arrival counters)

7:30 a.m. – 11:00 p.m.

At the enrolment, an eligible passenger is required to present his/her valid HKSAR Travel Pass, APEC Business Travel Card, HKIA Frequent Visitor Card or Frequent Flyer Programme membership card, his/her valid travel document and a multiple visit visa (if applicable), sign an enrolment notice, have his/her fingerprints and photograph taken and have a bar-code sticker affixed to the enrolled travel document.

If there are any changes in the enrolment information, an enrolled passenger has to update the changes in person at the Enrolment Office before continuing to use the e-Channel.  The updating service is free of charge.

Use of e-Channel

An enrolled passenger can use the e-Channel at control points in the following locations:

  • Hong Kong International Airport
  • Lo Wu
  • Lok Ma Chau Spur Line
  • Shenzhen Bay
  • Man Kam To
  • Lok Ma Chau
  • Macau Ferry Terminal
  • China Ferry Terminal
  • Kai Tak Cruise Terminal

Upon using the e-Channel, an enrolled passenger should place his/her enrolled travel document onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel.  After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint.

    Simple guide to fingerprint verification 

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled passenger can leave the e-Channel.

The procedure for Frequent Visitors using the e-Channel is illustrated in a workflow video that can be accessed through the following link.

Video – Duration 1:12 Video for Enrolled Frequent Visitors Using the e-Channel Workflow 
Download transcript (PDF File)

Cancellation of Enrolment

For cancellation of the enrolment, an enrolled Frequent Visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to the immigration staff at any control points. Upon submission of the cancellation form, production of relevant documents for verification is required. The cancellation of enrolment is free of charge.

Cancellation of Enrolment for e-Channel Service for Frequent Visitors

e-Channel Service for Macao Residents

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Eligibility Criteria

A Macao resident is eligible to enrol for the e-Channel service if fulfilling the following criteria:

(1)

Aged 11 or above; and

(2)

Holding a valid Macao permanent resident card.

 

Enrolment

An eligible Macao resident can enrol for the e-Channel service free of charge at the Enrolment Offices located at the following control points.

 

Control Points

Location of

Enrolment Offices

Opening Hours of

Enrolment Offices

1

China Ferry Terminal

Arrival Hall

(after arrival counters)

10:00 a.m. – 6:00 p.m.

2

Macau Ferry Terminal

Arrival Hall

(before arrival counters)

10:00 a.m. – 6:00 p.m.

3

Tuen Mun Ferry Terminal

Immigration Duty Office on the Arrival and Departure levels

(Temporarily closed)

4

Kai Tak Cruise Terminal

Immigration Hall
(after arrival counters)

9:00 a.m. – 5:00 p.m.

If an eligible Macao resident is aged 18 or above, he/she may also perform self-service enrolment in Macao.   After successful completion of the enrolment in Macao, he/she may normally use the e-Channel within three working days.

If an eligible Macao resident is aged between 11 and 17, he/she is required to be accompanied by a parent or guardian.  His/her original copy of birth certificate and the Macao resident card of the accompanying father/mother or guardian should be provided for enrolment.  (Note: If accompanied by a guardian, the original copy of legal authorisation letter or court order should be provided.  If the document is in Portuguese, it must be accompanied by a certified Chinese or English translation.)

At the enrolment, the eligible Macao resident is required to present his/her valid Macao permanent resident card, sign an enrolment form, has his/her fingerprints and photograph taken.

If there are any changes in the enrolment information, or the Macao permanent resident card has been replaced (except the replacement is due to chip failure or expiry of resident card), the enrolled Macao resident has to update the changes in person at any one of the Enrolment Offices before continuing to use the e-Channel.  The updating service is free of charge.

Use of e-Channel

An enrolled Macao resident can use the e-Channel at control points in the following locations:

  • Macau Ferry Terminal
  • China Ferry Terminal
  • Kai Tak Cruise Terminal
  • Tuen Mun Ferry Terminal (Temporarily closed)
  • Lo Wu
  • Lok Ma Chau Spur Line
  • Shenzhen Bay
  • Man Kam To
  • Lok Ma Chau
  • Hong Kong International Airport

Upon using the e-Channel, the enrolled Macao resident should place his/her enrolled Macao permanent resident card onto the document reader.  When the reading process has finished, he/she will be able to enter the e-Channel.  After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.

  Simple guide to fingerprint verification 

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody.  After collecting the landing slip, the enrolled Macao resident can leave the e-Channel.

Cancellation of Enrolment

For cancellation of enrolment, an enrolled Macao resident aged 18 or above, may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to the immigration staff at any control points. Upon submission of the cancellation form, production of Macao permanent resident card or passport for verification is required. For an enrolled Macao resident aged between 11 and 17, the cancellation form should be completed by a parent or guardian, which can be downloaded from the link below.  The parent or the guardian should return it in person to the immigration staff at any control points and produce his/her Macao resident card or passport together with the original copy of birth certificate or the guardian’s proof of relationship for verification.

The cancellation of enrolment is free of charge.

Cancellation of Enrolment for e-Channel Service for Macao Resident (aged 18 or above)

Cancellation of Enrolment for e-Channel Service for Macao Resident (aged 11 to 17)

e-Channel Service for Mainland Frequent Visitors

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Eligibility Criteria

A Mainland visitor is eligible to enrol for the e-Channel service if fulfilling the following criteria:

(1)

Aged 18 or above;

(2)

Holding a valid Booklet Exit-Entry Permit with valid one-year multiple exit endorsement including endorsement for visiting relatives (Tanqin), individual visit (Geren Luyou), business visit (Shangwu) or visit for other purposes (Qita);

(3)

Has made visit to HKSAR no less than 3 times in the past 12 months immediately before enrolment for the e-Channel service; and

(4)

No adverse record in the HKSAR.

 

Enrolment

An eligible holder of Exit-Entry Permit can enrol for the e-Channel service free of charge at the Enrolment Offices located at the following control points.

 

Control Points

Location of

Enrolment Offices

Opening Hours of

Enrolment Offices

1

Lo Wu

Arrival Hall

(after arrival counters)

8:30 a.m. – 4:30 p.m.

2

Lok Ma Chau Spur Line

Arrival Hall

(before arrival counters)

8:30 a.m. – 4:30 p.m.

3

Shenzhen Bay

Arrival Hall

(before arrival counters)

9:00 a.m. – 5:00 p.m.

4

Lok Ma Chau

Arrival Hall

(after arrival counters)

9:00 a.m. – 5:00 p.m.

5

Man Kam To

Arrival Hall

(before arrival counters)

 

9:00 a.m. – 5:00 p.m.

6

Macau Ferry Terminal

Arrival Hall

(before arrival counters)

 

10:00 a.m. – 6:00 p.m.

7

China Ferry Terminal

Arrival Hall

(after arrival counters)

 

10:00 a.m. – 6:00 p.m.

8

Kai Tak Cruise Terminal

Immigration Hall

(after arrival counters)

9:00 a.m. – 5:00 p.m.

9

Hong Kong International Airport

Arrival North Hall

(after arrival counters)

Arrival South Hall

(after arrival counters)

10:00 a.m. – 6:00 p.m.

 

7:30 a.m. – 11:00 p.m.

At the enrolment, the eligible Mainland visitor is required to present his/her valid Exit-Entry Permit, sign an enrolment form, have his/her fingerprints and photograph taken, and have an enrolment sticker affixed to the Exit-Entry Permit.

If there are any changes in the enrolment information, for example, replacement of Exit-Entry Permit or exit endorsement, update the changes in person at any Enrolment Office before continuing to use the e-Channel is required. The updating service is free of charge.

Use of e-Channel

The enrolled Mainland visitor can use the e-Channel at control points in the following locations:

  • Lo Wu
  • Lok Ma Chau Spur Line
  • Shenzhen Bay
  • Lok Ma Chau
  • Man Kam To
  • Macau Ferry Terminal
  • China Ferry Terminal
  • Kai Tak Cruise Terminal
  • Hong Kong International Airport

Upon using the e-Channel, the enrolled Mainland visitor should place his/her Exit-Entry Permit onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel.  After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.

Simple guide to fingerprint verification     

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Mainland visitor can leave the e-Channel.

Enrolment procedures and Use of e-Channel for Mainland Frequent Visitors is illustrated in a workflow video that can be accessed through the following link.

Video – Duration 4:31 Video on Enrolment Procedures and Use of e-Channel for Mainland Frequent Visitors (Putonghua version only) 
Download transcript (PDF File)

Cancellation of Enrolment

For cancellation of the enrolment, an enrolled Mainland visitor, he/she may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at any control points. Upon submission of the cancellation form, production of relevant documents for verification is required. The cancellation of enrolment is free of charge.

Cancellation of Enrolment for e-Channel Service for Mainland Frequent Visitors (Provided in simplified Chinese only)

e-Channel Service for Holders of the Republic of Korea Passport

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Eligibility Criteria

A Korean visitor is eligible to enrol for the e-Channel service if fulfilling the following criteria:

(1)

Aged 17 or above;

(2)

Holding a Republic of Korea passport valid for at least 6 months;

(3)

A current member of the Smart Entry Service (SES)* of Korea; and

(4)

No adverse record in the HKSAR.

*A current member of the SES should have a label affixed in the passport as shown below.

SES Label

More information about the SES can be accessed through the link below.

SES Website

Note:

A Korean visitor is not required to enrol under the new arrangement if he/she has already enrolled under the e-Channel Service for Frequent Visitors unless he/she has replaced/renewed his/her passport.

Enrolment is free of charge and on a voluntary basis.

Enrolment

Step 1: Online Pre-enrolment

An eligible Korean visitor must complete the online pre-enrolment through the link below and print out the Notification Slip on an A4-size blank white paper upon successful pre-enrolment.

Step 2: Enrolment at Hong Kong Enrolment Office

An eligible Korean visitor can enrol for the e-Channel service free of charge at the Enrolment Offices located at the Hong Kong International Airport or the Macau Ferry Terminal with his/her passport (valid for at least 6 months) and the valid Notification Slip.

The locations and opening hours of the Enrolment Offices are as follows:

Location of Enrolment Offices

Opening Hours of Enrolment Offices

Hong Kong International Airport
- Arrival North Hall
  (after arrival counters)
- Arrival South Hall
  (after arrival counters)


10:00 a.m. – 6:00 p.m.

7:30 a.m. – 11:00 p.m.

Macau Ferry Terminal Arrival Hall
(before arrival counters)

10:00 a.m. – 6:00 p.m.

Location of the Enrolment Offices at Hong Kong International Airport

Location of the Enrolment Offices at HKIA

Location of the Enrolment Office at Macau Ferry Terminal

Location of the Enrolment Offices at MFT

Upon enrolment, an eligible Korean visitor is required to

  • present his/her Republic of Korea passport;
  • sign an enrolment form;
  • have his/her fingerprints taken; and
  • have his/her photograph taken.

If there are any changes in the enrolment information, the Korean visitor have to submit a new online pre-enrolment, print the new Notification Slip and enrol for use of e-Channel service in person again at the Enrolment Office before continuing to use the e-Channel. The updating service is free of charge.

Online Pre-enrolment

Eligible Korean visitor may click the link below for pre-enrolment:

Online Pre-enrolment for e-Channel Service (Provided in English only)

Use of e-Channel

An enrolled Korean visitor can use the e-Channel at control points in the following locations:

  • Hong Kong International Airport
  • Lo Wu
  • Lok Ma Chau Spur Line
  • Shenzhen Bay
  • Man Kam To
  • Lok Ma Chau
  • Macau Ferry Terminal
  • China Ferry Terminal
  • Kai Tak Cruise Terminal

Upon using the e-Channel, an enrolled Korean visitor should place his/her Republic of Korea passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.

 Simple guide to fingerprint verification  

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Korean visitor can leave the e-Channel.

The procedure for holders of Republic of Korea passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.

Video – Duration 1:03

Video for Enrolled Visitors on Use of e-Channel (Provided in English only) 

Download transcript (PDF File)

Cancellation of Enrolment

For cancellation of the enrollment, an enrolled Korean visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to the immigration staff at any control points. Upon submission of the cancellation form, production of relevant documents for verification is required. The cancellation of enrolment is free of charge.

Cancellation of Enrolment for e-Channel Service for Holders of Republic of Korea Passport

General Enquiries and Other Information

For general enquiries, please send an email to enquiry@immd.gov.hk.

Further information on the service is also available in the following Frequently Asked Questions (FAQs):

FAQs about e-Channel Service for Holders of Republic of Korea Passport (Provided in English only)

e-Channel Service for Holders of Electronic Exit-Entry Permit for Travelling to and from Hong Kong and Macao

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Eligibility Criteria

A holder of Electronic Exit-Entry Permit for Travelling to and from Hong Kong and Macao (e-EEP) is eligible to use the e-Channel service if fulfilling the following criteria:

(1)

Aged 16 or above;

(2)

Holding a valid e-EEP with valid exit endorsement for Hong Kong (except “Douliu” exit endorsement);

(3)

Having given the consent to allow the Immigration Department in using the fingerprint templates upon the application of e-EEP; and

(4)

Having successfully entered the HKSAR through traditional counter by using the e-EEP and undergone the enrolment process on the first visit.

 

Use of e-Channel

Eligible holders of e-EEP can use the e-Channel at control points in the following locations:

  • Lo Wu
  • Lok Ma Chau Spur Line
  • Shenzhen Bay
  • Man Kam To
  • Lok Ma Chau
  • Macau Ferry Terminal
  • China Ferry Terminal
  • Kai Tak Cruise Terminal
  • Hong Kong International Airport

Upon using the e-Channel, an eligible holder of e-EEP should place his/her e-EEP onto the document reader.  When the reading process has finished, he/she will be able to enter the e-Channel.  After entering the e-Channel, he/she will need to place the thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.

 Simple guide to fingerprint verification  

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, holder of e-EEP can leave the e-Channel.

Holders of e-EEP may check their eligibility of using e-Channels and the remaining counts of exit endorsement for Hong Kong at the self-service kiosks located at Macau Ferry Terminal, China Ferry Terminal and 2/F of Immigration Tower in Wan Chai.

The introductory video for holders of e-EEP using the e-Channel can be accessed through the following link.

Video – Duration 2:50

Introductory Video for Holders of e-EEP Using e-Channel (Available in Putonghua only) 

Download transcript (PDF File)

e-Channel Service for Holders of Federal Republic of Germany Passport

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Eligibility Criteria

A German visitor is eligible to enrol for the e-Channel service if he/she is:

(1)

Aged 18 or above;

(2)

Holding a Federal Republic of Germany passport valid for at least 6 months; and

(3)

No adverse record in the HKSAR.

Note:

A German visitor is not required to enrol under the new arrangement if he/she has already enrolled under the e-Channel Service for Frequent Visitors unless he/she has replaced/renewed his/her passport.

Enrolment is free of charge and on a voluntary basis.

Enrolment

Eligible German visitor can enrol for the e-Channel service free of charge at the Enrolment Offices located at the Hong Kong International Airport or Macau Ferry Terminal.

The locations and opening hours of the Enrolment Offices are as follows:

Location of Enrolment Offices

Opening Hours of Enrolment Offices

Hong Kong International Airport
- Arrival North Hall
(after arrival counters)
- Arrival South Hall
(after arrival counters)


10:00 a.m. – 6:00 p.m.

7:30 a.m. – 11:00 p.m.

Macau Ferry Terminal Arrival Hall
(before arrival counters)

10:00 a.m. – 6:00 p.m.

Location of the Enrolment Offices at Hong Kong International Airport

Location of Enrolment Offices at Airport

Location of the Enrolment Office at Macau Ferry Terminal

Location of the Enrolment Offices at MFT

Upon enrolment, an eligible German visitor is required to

  • present his/her Federal Republic of Germany passport;
  • sign an enrolment form;
  • have his/her fingerprints taken; and
  • have his/her photograph taken.

If there are any changes in the enrolment information, the German visitor has to update the changes in person at the Enrolment Office before continuing to use the e-Channel. The updating service is free of charge.

Use of e-Channel

An enrolled German visitor can use the e-Channel at control points in the following locations:

  • Hong Kong International Airport
  • Lo Wu
  • Lok Ma Chau Spur Line
  • Shenzhen Bay
  • Man Kam To
  • Lok Ma Chau
  • Macau Ferry Terminal
  • China Ferry Terminal
  • Kai Tak Cruise Terminal

Upon using the e-Channel, the enrolled German visitor should place his/her Federal Republic of Germany passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.

Simple guide to fingerprint verification

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled German visitor can leave the e-Channel.

The procedure for holders of Federal Republic of Germany passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.

Video – Duration 1:03 Video for Enrolled Visitors on Use of e-Channel (Provided in English only) 
Download transcript (PDF File)

 

Cancellation of Enrolment

For cancellation of enrolment, an enrolled German visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to the immigration staff at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required.

The cancellation of enrolment is free of charge.

Cancellation of Enrolment for e-Channel Service for Holders of Federal Republic of Germany Passport

General Enquiries and Other Information

For general enquiries, please send an email to enquiry@immd.gov.hk.

Further information on the service is also available in the following Frequently Asked Questions (FAQs):

FAQs about e-Channel Service for Holders of Federal Republic of Germany Passport (Provided in English only)

 

e-Channel Service for Holders of the Republic of Singapore Passport

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Eligibility Criteria

A Singaporean visitor is eligible to enrol for the e-Channel service if he/she fulfilling the following criteria:

(1)

Aged 11 or above;

(2)

Holding a Republic of Singapore passport valid for at least 6 months;

(3)

Has made visits to the HKSAR for no fewer than 3 times in the past 12 months immediately before enrolment for the e-Channel service.
If a Singaporean visitor is holding one of the following valid documents, the requirement of having made visits to the HKSAR for no fewer than 3 times in the past 12 months can be waived:

 

- HKSAR Travel Pass;

 

- APEC Business Travel Card with ‘HKG’ printed on the reverse side;

 

- Hong Kong International Airport (HKIA) Frequent Visitor Card; or

 

- Frequent Flyer Programme membership card issued by airlines which have joined the Frequent Visitor Scheme (please enquire with airlines).

(4)

 No adverse record in the HKSAR.

Note:

A Singaporean visitor is not required to enrol under the new arrangement if he/she has already enrolled under the e-Channel Service for Frequent Visitors unless he/she has replaced/renewed his/her passport.

Enrolment is free of charge and on a voluntary basis.

Enrolment

A Singaporean visitor can enrol for the e-Channel service free of charge at the Enrolment Offices located at the Hong Kong International Airport or Macau Ferry Terminal.

The locations and opening hours of the Enrolment Offices are as follows:

 

Location of Enrolment Offices

Opening Hours of Enrolment Offices

Hong Kong International Airport
- Arrival North Hall
(after arrival counters)
- Arrival South Hall
(after arrival counters)


10:00 a.m. – 6:00 p.m.

7:30 a.m. – 11:00 p.m.

Macau Ferry Terminal Arrival Hall
(before arrival counters)

10:00 a.m. – 6:00 p.m.

Location of the Enrolment Offices at Hong Kong International Airport

 Location of Enrolment Offices at Airport

Location of the Enrolment Office at Macau Ferry Terminal

Location of the Enrolment Offices at MFT

Upon enrolment, an eligible Singaporean visitor is required to

  • present his/her Republic of Singapore passport;
  • sign an enrolment form;
  • have his/her fingerprints taken; and
  • have his/her photograph taken.

An eligible Singaporean visitor aged between 11 and 17,should be accompanied by a parent or guardian. The original copy of birth certificate and the valid travel document of the accompanying father/mother or guardian should be provided for enrolment. (Note: If accompanied by a guardian, the original copy of legal authorisation letter or court order should be provided.)

If a Singaporean visitor presents a valid HKSAR Travel Pass, APEC Business Travel Card with ‘HKG’ printed on the reverse side, HKIA Frequent Visitor Card or Frequent Flyer Programme membership card for enrolment, the requirement of having made visits to the HKSAR for no fewer than 3 times in the past 12 months will be waived.

If there are any changes in the enrolment information, for example, replacement of the passport, update the changes at the Enrolment Office is required before continuing to use the e-Channel. The updating service is free of charge.

Use of e-Channel

An enrolled Singaporean visitor can use the e-Channel at control points in the following locations:

  • Hong Kong International Airport
  • Lo Wu
  • Lok Ma Chau Spur Line
  • Shenzhen Bay
  • Man Kam To
  • Lok Ma Chau
  • Macau Ferry Terminal
  • China Ferry Terminal
  • Kai Tak Cruise Terminal

Upon using the e-Channel, the enrolled Singaporean visitor should place the Republic of Singapore passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.

Simple guide to fingerprint verification

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Singaporean visitor can leave the e-Channel.

The procedure for holders of Republic of Singapore passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.

 

Video – Duration 1:03 Video for Enrolled Visitors on Use of e-Channel (Provided in English only)  Download transcript (PDF File)

Cancellation of Enrolment

For cancellation of enrolment, an enrolled Singaporean visitor, may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to the immigration staff at any control point.  Upon submission of the cancellation form, production of relevant documents for verification is required.  For an enrolled Singaporean visitor aged between 11 and 17, the cancellation form should be completed by a parent or guardian, which can be downloaded from the link below.  The parent or guardian should return it in person to the immigration staff at any control points and produce his/her passport together with the original copy of birth certificate or the guardian’s proof of relationship for verification.

The cancellation of enrolment is free of charge.

Cancellation of Enrolment for e-Channel Service for Holders of Republic of Singapore Passport  (Aged 18 or above)

Cancellation of Enrolment for e-Channel Service for Holders of Republic of Singapore Passport  (Aged between 11 and 17)

General Enquiries and Other Information

For general enquiries, please send an email to enquiry@immd.gov.hk.

Further information on the service is also available in the following Frequently Asked Questions (FAQs):

FAQs about e-Channel Service for Holders of Republic of Singapore Passport (Provided in English only)