Appendix 17 - Electronic Service Application Statistics

2010 2011 2012
Application Type Internet Phone Total Internet Phone Total Internet Phone Total
Particular Search of Birth Record 1 432 - 432 580 - 580 803 - 803
General Search of Birth Record 1 40 - 40 35 - 35 33 - 33
Copy of Birth Certificate1 901 - 901 957 - 957 1 007 - 1 007
Particular Search of Death Record 1 171 - 171 215 - 215 277 - 277
General Search of Death Record 1 37 - 37 23 - 23 47 - 47
Copy of Death Certificate1 269 - 269 283 - 283 337 - 337
Search & Copy of Marriage Certificate 1 1 440 - 1 440 1 392 - 1 392 1 599 - 1 599
Appointment Booking for Registration of Identity Card 2 347 153 84 438 431 591 397 204 77 405 474 609 440 291 74 461 514 752
Appointment Booking for Giving of Notice of Intended Marriage 2 59 859 17 284 77 143 74 688 24 564 99 252 80 731 23 980 104 711
Appointment Booking for Applying Travel Document (at Immigration Headquarters and Branch Offices) 3 366 824 72 407 439 231 419 598 75 875 495 473 449 061 88 164 537 225
Appointment Booking for Applying Extension of Stay (at Immigration Headquarters and Branch Offices) 3 56 900 8 206 65 106 86 519 10 277 96 796 115 033 11 880 126 913
Notification of Pre-mature Termination of Foreign Domestic Helpers 4 428 - 428 837 - 837 1 039 - 1 039
Application for HKSAR Passport 5 23 979 - 23 979 34 806 - 34 806 44 402 - 44 402
Application for Access to Information of Immigration Department 6 54 - 54 56 - 56 44 - 44
Appointment Booking for Birth Registration7 83 122 72 611 155 733 94 703 97 787 192 490 84 684 82 286 166 970
Online Reporting on Immigration Offences 8 67 - 67 66 - 66 110 - 110
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Document Submission & Change of / Enquiry about Appointment for Document Verification) 9 31 766 30 181 61 947 34 096 25 263 59 359 49 055 32 113 81 168
Submission of Information Required for Registration of Marriage 10 4 006 - 4 006 6 230 - 6 230 7 505 - 7 505
Appointment Booking for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 91 319 38 400 129 719 167 129 71 696 238 825 234 432 89 329 323 761
Application Status Enquiry – for Applications Related to Verification of Eligibility for Permanent Identity Card11 36 208 13 343 49 551 39 540 12 119 51 659 35 648 5 398 41 046
Application Status Enquiry – for Applications Related to Hong Kong Visas11 413 829 87 175 501 004 618 393 144 019 762 412 679 555 168 219 847 774
Application for Extension of Stay and Submission of Supplementary Documents12 2 835 - 2 835 7 284 - 7 284 8 767 - 8 767
Online Submission of Information Required for Registration of Birth13 - - - - - - 6 640 - 6 640
Pre-arrival Registration for Taiwan Residents14 - - - - - - 177 877 - 177 877
Total 1 521 639 424 045 1 945 684 1 984 634 539 005 2 523 639 2 418 977 575 830 2 994 807

  Remarks:
1 Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since October 30, 2007.
2 Services previously provided under ESD Scheme were provided under GovHK website since January 2, 2008.
3 Services previously provided under ESD Scheme were provided under GovHK website since January 2, 2008, and the services were extended to the Immigration Headquarters since November 30, 2009.
4 Service previously provided under ESD Scheme was provided under GovHK website since January 18, 2008.
5 Service was provided under GovHK website since December 22, 2007.
6 Service was provided under GovHK website since September 29, 2008.
7 Service was provided under GovHK website since November 3, 2008.
8 Service was provided under GovHK website since January 30, 2009.
9 Service was provided under GovHK website since February 27, 2009.
10 Service was provided under GovHK website since September 21, 2009.
11 Services were provided under GovHK website since November 30, 2009.
12 Service was provided under GovHK website since May 26, 2010.
13 Service was provided under GovHK website since Feb 24, 2012.
14 Service was provided under GovHK website since Sept 1, 2012.