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Appendix 17 - Electronic Service Application Statistics

2012 2013 2014
Application Type Internet Phone Total Internet Phone Total Internet Phone Total
Particular Search of Birth Record1 803 - 803 760 - 760 746 - 746
General Search of Birth Record1 33 - 33 45 - 45 53 - 53
Copy of Birth Certificate1 1,007 - 1,007 1,019 - 1,019 1,146 - 1,146
Particular Search of Death Record1 277 - 277 276 - 276 257 - 257
General Search of Death Record1 47 - 47 43 - 43 39 - 39
Copy of Death Certificate1 337 - 337 314 - 314 359 - 359
Search & Copy of Marriage Certificate1 1,599 - 1,599 1,565 - 1,565 1,812 - 1,812
Appointment Booking for Registration of Identity Card2 440,291 74,461 514,752 440,776 79,062 519,838 438,452 69,311 507,763
Appointment Booking for Giving of Notice of Intended Marriage2 80,731 23,980 104,711 69,084 21,341 90,425 75,228 22,700 97,928
Appointment Booking for Applying Travel Document (at Immigration Headquarters and Branch Offices)3 449,061 88,164 537,225 463,560 102,009 565,569 481,362 99,232 580,594
Appointment Booking for Applying Extension of Stay (at Immigration Headquarters and Branch Offices)3 115,033 11,880 126,913 142,899 14,037 156,936 151,659 13,384 165,043
Notification of Pre-mature Termination of Foreign Domestic Helpers4 1,039 - 1,039 954 - 954 1,066 - 1,066
Application for HKSAR Passport5 44,402 - 44,402 62,735 - 62,735 62,525 - 62,525
Application for Access to Information of Immigration Department6 44 - 44 54 - 54 61 - 61
Appointment Booking for Birth Registration7 84,684 82,286 166,970 44,104 43,662 87,766 49,918 47,307 97,225
Online Reporting on Immigration Offences8 110 - 110 87 - 87 102 - 102
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Document Submission & Change of / Enquiry about Appointment for Document Verification)9 49,055 32,113 81,168 54,885 37,308 92,193 40,660 20,839 61,499
Submission of Information Required for Registration of Marriage10 7,505 - 7,505 5,612 - 5,612 6,135 - 6,135
Appointment Booking for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 234,432 89,329 323,761 242,707 94,256 336,963 210,476 74,664 285,140
Application Status Enquiry – for Applications Related to Verification of Eligibility for Permanent Identity Card11 35,648 5,398 41,046 57,293 16,310 73,603 56,434 14,532 70,966
Application Status Enquiry – for Applications Related to Hong Kong Visas11 679,555 168,219 847,774 595,384 145,326 740,710 642,297 172,702 814,999
Application for Extension of Stay and Submission of Supplementary Documents12 8,767 - 8,767 9,160 - 9,160 12,918 - 12,918
Online Submission of Information Required for Registration of Birth13 6,640 - 6,640 5,758 - 5,758 7,129 - 7,129
Pre-arrival Registration for Taiwan Residents14 177,877 - 177,877 476,288 - 476,288 502,406 - 502,406
Pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport15 - - - 517 - 517 4,996 - 4,996
Total 2,418,977 575,830 2,994,807 2,675,879 553,311 3,229,190 2,748,236 534,671 3,282,907

Remarks:

  1. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 30 October 2007.
  2. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008.
  3. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008, and the services were extended to the Immigration Headquarters since 30 November 2009.
  4. Service previously provided under Electronic Service Delivery (ESD) Scheme was provided under GovHK website since 18 January 2008.
  5. Service was provided under GovHK website since 22 December 2007.
  6. Service was provided under GovHK website since 29 September 2008.
  7. Service was provided under GovHK website since 3 November 2008.
  8. Service was provided under GovHK website since 30 January 2009.
  9. Service was provided under GovHK website since 27 February 2009.
  10. Service was provided under GovHK website since 21 September 2009.
  11. Services were provided under GovHK website since 30 November 2009.
  12. Service was provided under GovHK website since 26 May 2010.
  13. Service was provided under GovHK website since 24 Febuary 2012.
  14. Service was provided under GovHK website since 1 September 2012.
  15. Service was provided under GovHK website since 12 December 2013.