Appendix 19 - Appreciation and Review Findings on Complaints
(as at 31 March 2016)
Review findings by the Complaints Review Working Party on complaints received from 2013 to 2015
| Review Findings | ||||
|---|---|---|---|---|
| Year | Justified | Undetermined | Unjustified | Total No. of Complaints |
| 2013 | 12 | 0 | 20 | 32 |
| 2014 | 11 | 0 | 13 | 24 |
| 2015 | 3 | 0 | 9 | 18 * |
Remarks:
*A total of 6 cases are pending for review.