Appendix 19 - Appreciation and Review Findings on Complaints


(as at 31 December 2021)

Review findings by the Complaints Review Working Party on complaints received from 2019 to 2021

Review Findings
Year Justified[Remark] Undetermined Unjustified Total No. of Review
2019 5 1 4 10
2020 3 0 3 6
2021 1 0 1 2

Note(s):

Remark(s):
Including “Justified” and “Partially Justified”