Assistance to Hong Kong Residents 24-Hour Hotline
On this webpage, Hong Kong residents can learn what to do if they are in distress and need assistance while outside Hong Kong, whether in Mainland or elsewhere, and where to go for travel tips and advice.
One of the first things Hong Kong residents should consider if they need assistance while in distress outside Hong Kong is calling the 24-hour hotline operated by the Assistance to Hong Kong Residents Unit of the Immigration Department. The hotline number is:
Remark: In the event that Hong Kong residents who need assistance are not able to call the hotline operated by the Assistance to Hong Kong Residents Unit (AHU) of the Immigration Department from abroad due to the service settings of their telecommunication services operators or other reasons, they may try adding “0000” after entering “1868”. Alternatively, they may contact their family and friends or the Chinese diplomatic and consular mission in that country for them to contact the AHU. This would allow the AHU officers to call the assistance seekers and render all practicable assistance to them.
Hong Kong residents who have met with accidents or are arrested or detained for being involved in criminal cases may request assistance from the Assistance to Hong Kong Residents Unit of the Immigration Department.
The following link will lead to a page that offers information on the assistance that can and cannot be provided by the HKSAR Government, how to deal with legal concerns, what to do in case of serious accidents or casualties, and where to go for further information.
Whether travelling for business or pleasure, Hong Kong residents should always prepare adequately beforehand and take precautions while they are away. The following link will lead to a set of simple tips for travel preparation and ensuring personal safety during the voyage, and where they can obtain travel advice.