Assistance to Hong Kong Residents 24-Hour Hotline
On this webpage, Hong Kong residents can learn what to do if they are in distress and need assistance while outside Hong Kong, whether in Mainland or elsewhere, and where to go for travel tips and advice.
One of the first things Hong Kong residents should consider if they need assistance while in distress outside Hong Kong is calling the 24-hour hotline operated by the Assistance to Hong Kong Residents Unit of the Immigration Department. The hotline number is:
- In the event that Hong Kong residents who need assistance are not able to call the hotline operated by the Assistance to Hong Kong Residents Unit (AHU) of the Immigration Department successfully by dialing “(852) 1868” from abroad due to the service settings of their telecommunication services operators or other reasons, they may try adding “0000” after entering “(852) 1868”. Alternatively, they may contact their family and friends or the Chinese diplomatic and consular mission in that country for them to contact the AHU. This would allow the AHU officers to call the assistance seekers and render all practicable assistance to them.
- When calling (852) 1868, users may be charged by their service providers for long distance / roaming calls. Users are advised to make enquiries in advance with their service providers for charge details.
Hong Kong residents in distress outside Hong Kong, apart from calling (852) 1868 to contact the Assistance to Hong Kong Residents Unit, can follow the steps below to call the 1868 hotline via the Hong Kong Immigration Department Mobile Application (ImmD Mobile App) using network data:
- ImmD Mobile App can be downloaded or updated to the latest version free of charge from the Apple App Store, Google Play, Huawei AppGallery or the Homepage of the Immigration Department (You may download/update the ImmD Mobile App here);
- Open the ImmD Mobile App and tap “1868 Hotline” under “Popular Services” on the main page;
- Tap “Call the 1868 Hotline (Network Data Call)”;
- Read and accept the Terms and Conditions, then tap the “Call” button.
- When calling the 1868 hotline or receiving calls from the AHU using network data, users may be charged by their mobile network service providers for the use of network data. The charges of roaming data may be very high. Users are advised to make enquiries in advance with their mobile network service providers for charge details.
- Before calling the 1868 hotline using network data, users should authorize the ImmD Mobile App to access the microphone and receive push notifications.
Frequently Asked Questions
Further information on the Network Data Call is available in a set of frequently asked questions at the following link:
Hong Kong residents who have met with accidents or are arrested or detained for being involved in criminal cases may request assistance from the Assistance to Hong Kong Residents Unit of the Immigration Department.
The following link will lead to a page that offers information on the assistance that can and cannot be provided by the HKSAR Government, how to deal with legal concerns, what to do in case of serious accidents or casualties, and where to go for further information.
Whether travelling for business or pleasure, Hong Kong residents should always prepare adequately beforehand and take precautions while they are away. The following link will lead to a set of simple tips for travel preparation and ensuring personal safety during the voyage, and where they can obtain travel advice.