Our Services

e-Channel Services for Visitors

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e-Channel Service for Frequent Visitors


Eligibility Criteria

A passenger is eligible to enrol for the e-Channel service if fulfilling the following criteria:

  1. Aged 18 or above;
  2. Holding a valid travel document and where appropriate, valid multiple visit visa;
  3. Holding one of the following valid documents:
    - HKSAR Travel Pass;
    - APEC Business Travel Card with ‘HKG’ printed on the reverse side; or
    - Frequent Flyer Programme membership card issued by airlines which have joined this scheme (please enquire with airlines for details).
  4. For passenger not holding one of the documents mentioned in item (3) above:
    - Holding a valid travel document which is not required to have entry visa / permit for entering the HKSAR; and
    - Has made visits to the HKSAR via the Hong Kong International Airport for no fewer than 3 times in the past 12 months immediately before enrolment for the e-Channel service.
  5. No adverse record in the HKSAR.

Note:

Holders of passports of the following countries shall enrol for the e-Channel service in order to enjoy the e-Channel service under the arrangement of the use of automated immigration clearance service on a reciprocal basis.  Please click the country name below for details.

Republic of Korea

Republic of Singapore

Federal Republic of Germany

Australia

Kingdom of Thailand

The Immigration Department reserves the right to refuse any application for enrolment notwithstanding that the applicant concerned fulfils the above criteria.

Enrolment

An eligible passenger can enrol for the e-Channel service free of charge at e-Channel Enrolment Offices located at the Immigration Headquarters and the Hong Kong International Airport.

Location of the Enrolment Offices at Hong Kong International Airport:

Location of Enrolment Offices at Airport

Location of Enrolment Offices Opening Hours of Enrolment Offices
Immigration Headquarters

Immigration Headquarters

e-Channel Enrolment Office

7th Floor, Administration Tower,
Immigration Headquarters,
61 Po Yap Road, Tseung Kwan O, New Territories

Monday to Friday:

8:45 a.m. – 5:00 p.m.

Closed on Saturdays, Sundays

and public holidays

Hong Kong International Airport

Hong Kong International Airport

Terminal 1

Arrival North Hall(after arrival counters)

Arrival South Hall(after arrival counters)

10:00 a.m. – 6:00 p.m.

7:30 a.m. – 11:00 p.m.

At the enrolment, an eligible passenger is required to present his/her valid HKSAR Travel Pass, APEC Business Travel Card or Frequent Flyer Programme membership card, his/her valid travel document and a multiple visit visa (if applicable), sign an enrolment notice, have his/her fingerprints and photograph taken and have a bar-code sticker affixed to the enrolled travel document.

If there are any changes in the enrolment information, an enrolled passenger may update the changes in person at an Enrolment Office before continuing to use the e-Channel service.

An enrolled passenger may also update the enrolment information via a Self-Service Enrolment Kiosk for Visitors Using e-Channels located at the Hong Kong International Airport if fulfilling the following criteria:

  • Holding a valid electronic travel document compliant with the requirements of the International Civil Aviation Organization, and is not holding any entry visa / permit for the HKSAR.
  • Last enrolment for e-Channel service was not on the strength of:
    1. a valid HKSAR Travel Pass;
    2. an APEC Business Travel Card with ‘HKG’ printed on the reverse side;
    3. a Frequent Flyer Programme membership card;
    4. a multiple visit visa for the HKSAR; or
    5. a diplomatic or an official passport.
  • Has made visits to the HKSAR via the Hong Kong International Airport for no fewer than 3 times in the past 12 months immediately before updating the enrolment information.

Locations of Self-Service Enrolment Kiosks at the Hong Kong International Airport:

Enrolment Offices and Self-Service Kiosks at the Hong Kong International Airport

Use of e-Channel

An enrolled passenger can use the e-Channel at all control points. The details for all control points are available through the following link.

Control Point Locations

Upon using the e-Channel, an enrolled passenger should place his/her enrolled travel document onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint.

Simple guide to fingerprint verification

After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled passenger can leave the e-Channel.

The procedure for Frequent Visitors using the e-Channel is illustrated in a workflow video that can be accessed through the following link.

Video – Duration 1:12 Video for Enrolled Visitors on Use of e-Channel (Provided in English only) 
Download transcript (PDF File)

Cancellation of Enrolment

For cancellation of the enrolment, an enrolled Frequent Visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required.

The cancellation of enrolment is free of charge.

Cancellation of Enrolment for e-Channel Service for Frequent Visitors

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