When using "Smart Departure", a departing visitor should place the bio-data page of his/her electronic travel document onto the document reader for scanning. When the scanning process has been completed, the front gate doors of the e-Channel will open and the visitor can enter the e-Channel. Inside the e-Channel, he/she should stand on the foot-marked position and look at the camera for facial verification. Upon successful verification, the rear gate doors will open and the visitor can leave the e-Channel.
Note:
After entering an e-Channel, visitors should remove any headgear that obscure their facial features, such as hats, sunglasses and masks, etc.
Holders of electronic travel documents may continue to use traditional counters for departure clearance.
The Immigration Department will regularly review the list of eligible travel documents for the service, and its eligibility criteria and terms and conditions.
For visitors who have enrolled for e-Channel service, their immigration arrangements remain unchanged.
Eligible visitors will receive a landing slip bearing the Smart Departure logo upon completion of arrival clearance at immigration counters. The specimen is shown below:
Use of "Smart Departure" e-Channel
An eligible visitor can use "Smart Departure" e-Channel at all control points. The details for all control points are available through the following link.
e-Channel Service for Holders of Australian Passport
Eligibility Criteria
An Australian visitor is eligible to enrol for the e-Channel service if he/she is:
Aged 16 or above;
Holding an Australian passport valid for at least 6 months; and
No adverse record in the HKSAR.
Note:
An Australian visitor is not required to enrol under the new arrangement if he/she has already enrolled under the e-Channel Service for Frequent Visitors unless he/she has replaced / renewed his/her passport.
Enrolment is free of charge and on a voluntary basis.
The Immigration Department reserves the right to refuse any application for enrolment notwithstanding that the applicant concerned fulfils the above criteria.
Enrolment
Eligible Australian visitor can enrol for the e-Channel service free of charge at e-Channel Enrolment Offices located at the Immigration Headquarters, the Hong Kong International Airport or Macau Ferry Terminal.
The locations and opening hours of e-Channel Enrolment Offices are as follows:
Location of Enrolment Offices
Opening Hours of Enrolment Offices
Immigration Headquarters
Immigration Headquarters
e-Channel Enrolment Office
7/F, Immigration Tower,
7 Gloucester Road, Wan Chai
Monday to Friday:
8:45 a.m. – 5:00 p.m.
Closed on Saturdays, Sundays
and public holidays
Hong Kong International Airport
Hong Kong International Airport
Terminal 1
Arrival North Hall(after arrival counters)
Arrival South Hall(after arrival counters)
7:30 a.m. – 11:00 p.m.
10:00 a.m. – 6:00 p.m.
Macau Ferry Terminal
Macau Ferry Terminal
Arrival Hall(before arrival counters)
10:00 a.m. – 6:00 p.m.
Location of the Enrolment Offices at Hong Kong International Airport
Location of the Enrolment Office at Macau Ferry Terminal
Upon enrolment, an eligible Australian visitor is required to
present his/her Australian passport;
sign an enrolment form;
have his/her fingerprints taken; and
have his/her photograph taken.
If there are any changes in the enrolment information, an enrolled passenger may update the changes in person at an Enrolment Office before continuing to use the e-Channel service.
An enrolled passenger may also update the enrolment information via a Self-Service Enrolment Kiosk for Visitors Using e-Channel located at the Hong Kong International Airport if fulfilling the following criteria:
Holding a valid electronic travel document compliant with the requirements of the International Civil Aviation Organization, and is not holding any entry visa / permit for the HKSAR.
Last enrolment for e-Channel service was not on the strength of:
a valid HKSAR Travel Pass;
an APEC Business Travel Card with ‘HKG’ printed on the reverse side;
a Frequent Flyer Programme membership card;
a multiple visit visa for the HKSAR; or
a diplomatic or an official passport.
Locations of Self-Service Enrolment Kiosks at the Hong Kong International Airport:
Use of e-Channel
An enrolled Australian visitor can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, the enrolled Australian visitor should place his/her Australian passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Australian visitor can leave the e-Channel.
The procedure for holders of Australian passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.
Video for Enrolled Visitors on Use of e-Channel (Provided in English only)
Cancellation of Enrolment
For cancellation of enrolment, an enrolled Australian visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required.
e-Channel Service for Holders of Federal Republic of Germany Passport
Eligibility Criteria
A German visitor is eligible to enrol for the e-Channel service if he/she is:
Aged 18 or above;
Holding a Federal Republic of Germany passport valid for at least 6 months; and
No adverse record in the HKSAR.
Note:
A German visitor is not required to enrol under the new arrangement if he/she has already enrolled under the e-Channel Service for Frequent Visitors unless he/she has replaced/renewed his/her passport.
Enrolment is free of charge and on a voluntary basis.
The Immigration Department reserves the right to refuse any application for enrolment notwithstanding that the applicant concerned fulfils the above criteria.
Enrolment
Eligible German visitor can enrol for the e-Channel service free of charge at e-Channel Enrolment Offices located at the Immigration Headquarters, the Hong Kong International Airport or Macau Ferry Terminal.
The locations and opening hours of e-Channel Enrolment Offices are as follows:
Location of Enrolment Offices
Opening Hours of Enrolment Offices
Immigration Headquarters
Immigration Headquarters
e-Channel Enrolment Office
7/F, Immigration Tower,
7 Gloucester Road, Wan Chai
Monday to Friday:
8:45 a.m. – 5:00 p.m.
Closed on Saturdays, Sundays
and public holidays
Hong Kong International Airport
Hong Kong International Airport
Terminal 1
Arrival North Hall(after arrival counters)
Arrival South Hall(after arrival counters)
7:30 a.m. – 11:00 p.m.
10:00 a.m. – 6:00 p.m.
Macau Ferry Terminal
Macau Ferry Terminal
Arrival Hall(before arrival counters)
10:00 a.m. – 6:00 p.m.
Location of the Enrolment Offices at Hong Kong International Airport
Location of the Enrolment Office at Macau Ferry Terminal
Upon enrolment, an eligible German visitor is required to
present his/her Federal Republic of Germany passport;
sign an enrolment form;
have his/her fingerprints taken; and
have his/her photograph taken.
If there are any changes in the enrolment information, an enrolled passenger may update the changes in person at an Enrolment Office before continuing to use the e-Channel service.
An enrolled passenger may also update the enrolment information via a Self-Service Enrolment Kiosk for Visitors Using e-Channel located at the Hong Kong International Airport if fulfilling the following criteria:
Aged 18 or above;
Holding a valid electronic travel document compliant with the requirements of the International Civil Aviation Organization, and is not holding any entry visa / permit for the HKSAR;
Last enrolment for e-Channel service was not on the strength of:
a valid HKSAR Travel Pass;
an APEC Business Travel Card with ‘HKG’ printed on the reverse side;
a Frequent Flyer Programme membership card;
a multiple visit visa for the HKSAR; or
a diplomatic or an official passport.
Locations of Self-Service Enrolment Kiosks at the Hong Kong International Airport:
Use of e-Channel
An enrolled German visitor can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, the enrolled German visitor should place his/her Federal Republic of Germany passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled German visitor can leave the e-Channel.
The procedure for holders of Federal Republic of Germany passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.
Video for Enrolled Visitors on Use of e-Channel (Provided in English only)
Cancellation of Enrolment
For cancellation of enrolment, an enrolled German visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required.
e-Channel Service for Holders of the Republic of Singapore Passport
Eligibility Criteria
A Singaporean visitor is eligible to enrol for the e-Channel service if he/she fulfilling the following criteria:
Aged 11 or above;
Holding a Republic of Singapore passport valid for at least 6 months;
Has made visits to the HKSAR for no fewer than 2 times in the past 24 months immediately before enrolment for the e-Channel service. If a Singaporean visitor is holding one of the following valid documents, the requirement of having made visits to the HKSAR for no fewer than 2 times in the past 24 months can be waived: - HKSAR Travel Pass; - APEC Business Travel Card with ‘HKG’ printed on the reverse side; or - Frequent Flyer Programme membership card issued by airlines which have joined the Frequent Visitor Scheme (please enquire with airlines).
No adverse record in the HKSAR.
Note:
A Singaporean visitor is not required to enrol under the new arrangement if he/she has already enrolled under the e-Channel Service for Frequent Visitors unless he/she has replaced/renewed his/her passport.
Enrolment is free of charge and on a voluntary basis.
The Immigration Department reserves the right to refuse any application for enrolment notwithstanding that the applicant concerned fulfils the above criteria.
Enrolment
A Singaporean visitor can enrol for the e-Channel service free of charge at e-Channel Enrolment Offices located at the Immigration Headquarters, the Hong Kong International Airport or Macau Ferry Terminal.
The locations and opening hours of e-Channel Enrolment Offices are as follows:
Location of Enrolment Offices
Opening Hours of Enrolment Offices
Immigration Headquarters
Immigration Headquarters
e-Channel Enrolment Office
7/F, Immigration Tower,
7 Gloucester Road, Wan Chai
Monday to Friday:
8:45 a.m. – 5:00 p.m.
Closed on Saturdays, Sundays
and public holidays
Hong Kong International Airport
Hong Kong International Airport
Terminal 1
Arrival North Hall(after arrival counters)
Arrival South Hall(after arrival counters)
7:30 a.m. – 11:00 p.m.
10:00 a.m. – 6:00 p.m.
Macau Ferry Terminal
Macau Ferry Terminal
Arrival Hall(before arrival counters)
10:00 a.m. – 6:00 p.m.
Location of the Enrolment Offices at Hong Kong International Airport
Location of the Enrolment Office at Macau Ferry Terminal
Upon enrolment, an eligible Singaporean visitor is required to
present his/her Republic of Singapore passport;
sign an enrolment form;
have his/her fingerprints taken; and
have his/her photograph taken.
An eligible Singaporean visitor aged between 11 and 17,should be accompanied by a parent or guardian. The original copy of birth certificate and the valid travel document of the accompanying father/mother or guardian should be provided for enrolment. (Note: If accompanied by a guardian, the original copy of legal authorisation letter or court order should be provided.)
If a Singaporean visitor presents a valid HKSAR Travel Pass, APEC Business Travel Card with ‘HKG’ printed on the reverse side or Frequent Flyer Programme membership card for enrolment, the requirement of having made visits to the HKSAR for no fewer than 2 times in the past 24 months will be waived.
If there are any changes in the enrolment information, an enrolled passenger may update the changes at an Enrolment Office is required before continuing to use the e-Channel service.
An enrolled passenger may also update the enrolment information via a Self-Service Enrolment Kiosk for Visitors Using e-Channel located at the Hong Kong International Airport if fulfilling the following criteria:
Aged 18 or above;
Holding a valid electronic travel document compliant with the requirements of the International Civil Aviation Organization, and is not holding any entry visa / permit for the HKSAR.
Last enrolment for e-Channel service was not on the strength of:
a valid HKSAR Travel Pass;
an APEC Business Travel Card with ‘HKG’ printed on the reverse side;
a Frequent Flyer Programme membership card;
a multiple visit visa for the HKSAR; or
a diplomatic or an official passport.
Locations of Self-Service Enrolment Kiosks at the Hong Kong International Airport:
Use of e-Channel
An enrolled Singaporean visitor can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, the enrolled Singaporean visitor should place the Republic of Singapore passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Singaporean visitor can leave the e-Channel.
The procedure for holders of Republic of Singapore passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.
Video for Enrolled Visitors on Use of e-Channel (Provided in English only)
Cancellation of Enrolment
For cancellation of enrolment, an enrolled Singaporean visitor, may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required. For an enrolled Singaporean visitor aged between 11 and 17, the cancellation form should be completed by a parent or guardian, which can be downloaded from the link below. The parent or guardian should return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point and produce his/her passport together with the original copy of birth certificate or the guardian’s proof of relationship for verification.
e-Channel Service for Holders of the Republic of Korea Passport
Eligibility Criteria
A Korean visitor is eligible to enrol for the e-Channel service if fulfilling the following criteria:
Aged 17 or above;
Holding a Republic of Korea passport valid for at least 6 months; and
No adverse record in the Hong Kong Special Administrative Region (HKSAR).
Enrolment is free of charge and on a voluntary basis.
The Immigration Department reserves the right to refuse any application for enrolment notwithstanding that the applicant concerned fulfils the above criteria.
Enrolment
An eligible Korean visitor can enrol for the e-Channel service at e-Channel Enrolment Offices located at Immigration Headquarters, the Hong Kong International Airport or the Macau Ferry Terminal.
The locations and opening hours of e-Channel Enrolment Offices are as follows:
Location of Enrolment Offices
Opening Hours of Enrolment Offices
Immigration Headquarters
Immigration Headquarters
e-Channel Enrolment Office
7/F, Immigration Tower,
7 Gloucester Road, Wan Chai
Monday to Friday:
8:45 a.m. – 5:00 p.m.
Closed on Saturdays, Sundays
and public holidays
Hong Kong International Airport
Hong Kong International Airport
Terminal 1
Arrival North Hall(after arrival counters)
Arrival South Hall(after arrival counters)
7:30 a.m. – 11:00 p.m.
10:00 a.m. – 6:00 p.m.
Macau Ferry Terminal
Macau Ferry Terminal
Arrival Hall(before arrival counters)
10:00 a.m. – 6:00 p.m.
Location of the Enrolment Offices at Hong Kong International Airport
Location of the Enrolment Office at Macau Ferry Terminal
Upon enrolment, an eligible Korean visitor is required to
present his/her Republic of Korea passport;
sign an enrolment form;
have his/her fingerprints taken; and
have his/her photograph taken.
If there are any changes in the enrolment information, an enrolled passenger may update the changes in person at an Enrolment Office before continuing to use the e-Channel service.
An enrolled passenger may also update the enrolment information via a Self-Service Enrolment Kiosk for Visitors Using e-Channel located at the Hong Kong International Airport if fulfilling the following criteria:
Holding a valid electronic travel document compliant with the requirements of the International Civil Aviation Organization, and is not holding any entry visa / permit for the HKSAR.
Last enrolment for e-Channel service was not on the strength of:
a valid HKSAR Travel Pass;
an APEC Business Travel Card with ‘HKG’ printed on the reverse side;
a Frequent Flyer Programme membership card;
a multiple visit visa for the HKSAR; or
a diplomatic or an official passport.
Locations of Self-Service Enrolment Kiosks at the Hong Kong International Airport:
Use of e-Channel
An enrolled Korean visitor can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, an enrolled Korean visitor should place his/her Republic of Korea passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Korean visitor can leave the e-Channel.
The procedure for holders of Republic of Korea passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.
Video for Enrolled Visitors on Use of e-Channel (Provided in English only)
Cancellation of Enrolment
For cancellation of the enrollment, an enrolled Korean visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required.
Note: Starting from 22 August 2016, Korean visitors can enrol for the e-Channel service directly at enrolment offices in the HKSAR without the need for pre-enrolment. Those who have already completed the online pre-enrolment but have not yet enrolled at the enrolment offices in the HKSAR are not required to produce the online pre-enrolment Notification Slip for enrolment if they meet the above eligibility criteria. Those who enrolled successfully on or before 21 August 2016 (including enrolled under the e-Channel Service for Frequent Visitors) are not required to enrol again unless his/her enrolment has expired or he/she has replaced/renewed his/her passport.
e-Channel Service for Holders of the Kingdom of Thailand Passport
Eligibility Criteria
A Thai visitor is eligible to enrol for the e-Channel service if he/she is:
Aged 11 or above;
Holding a Kingdom of Thailand passport valid for at least 6 months;
Has made visit(s) to the HKSAR at least once in the past 12 months immediately before enrolment for the e-Channel service; and
No adverse record in the HKSAR.
Note:
If a Thai visitor is holding one of the following valid documents, the requirement of having made visit(s) to the HKSAR for at least once in the past 12 months can be waived: - HKSAR Travel Pass; - APEC Business Travel Card with ‘HKG’ printed on the reverse side; or - Frequent Flyer Programme membership card issued by airlines which have joined the Frequent Visitor Scheme (please enquire with airlines).
A Thai visitor is not required to enrol under the new arrangement if he/she has already enrolled under the e-Channel Service for Frequent Visitors unless he/she has replaced/renewed his/her passport.
Enrolment is free of charge and on a voluntary basis.
The Immigration Department reserves the right to refuse any application for enrolment notwithstanding that the applicant concerned fulfils the above criteria.
Enrolment
A Thai visitor can enrol for the e-Channel service free of charge at e-Channel Enrolment Offices located at the Immigration Headquarters, the Hong Kong International Airport or Macau Ferry Terminal.
The locations and opening hours of e-Channel Enrolment Offices are as follows:
Location of Enrolment Offices
Opening Hours of Enrolment Offices
Immigration Headquarters
Immigration Headquarters
e-Channel Enrolment Office
7/F, Immigration Tower,
7 Gloucester Road, Wan Chai
Monday to Friday:
8:45 a.m. – 5:00 p.m.
Closed on Saturdays, Sundays
and public holidays
Hong Kong International Airport
Hong Kong International Airport
Terminal 1
Arrival North Hall(after arrival counters)
Arrival South Hall(after arrival counters)
7:30 a.m. – 11:00 p.m.
10:00 a.m. – 6:00 p.m.
Macau Ferry Terminal
Macau Ferry Terminal
Arrival Hall(before arrival counters)
10:00 a.m. – 6:00 p.m.
Location of the Enrolment Offices at Hong Kong International Airport
Location of the Enrolment Office at Macau Ferry Terminal
Upon enrolment, an eligible Thai visitor is required to
present his/her Kingdom of Thailand passport;
sign an enrolment form;
have his/her fingerprints taken; and
have his/her photograph taken.
An eligible Thai visitor aged under 16 must be accompanied by his/her parent or guardian. The valid travel document of the parent or guardian must be provided for enrolment.
An enrolled passenger may also update the enrolment information via a Self-Service Enrolment Kiosk for Visitors Using e-Channel located at the Hong Kong International Airport if fulfilling the following criteria:
Aged 16 or above;
Holding a valid electronic travel document compliant with the requirements of the International Civil Aviation Organization, and is not holding any entry visa / permit for the HKSAR.
Last enrolment for e-Channel service was not on the strength of:
a valid HKSAR Travel Pass;
an APEC Business Travel Card with ‘HKG’ printed on the reverse side;
a Frequent Flyer Programme membership card;
a multiple visit visa for the HKSAR; or
a diplomatic or an official passport.
Has made visit(s) to the HKSAR for at least once in the past 12 months immediately before updating the enrolment information.
Locations of Self-Service Enrolment Kiosks at the Hong Kong International Airport:
Use of e-Channel
An enrolled Thai visitor can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, the enrolled Thai visitor should place his/her Kingdom of Thailand passport onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Thai visitor can leave the e-Channel.
The procedure for holders of Kingdom of Thailand passport using the e-Channel is illustrated in a workflow video that can be accessed through the following link.
Video for Enrolled Visitors on Use of e-Channel (Provided in English only)
Cancellation of Enrolment
For cancellation of enrolment, an enrolled Thai visitor aged 16 or above may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required.
For an enrolled Thai visitor aged under 16, the cancellation form should be completed by his/her parent or guardian, which can be downloaded from the link below. The parent or guardian should return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point and produce his/her passport for verification.
A passenger is eligible to enrol for the e-Channel service if fulfilling the following criteria:
Aged 18 or above;
Holding a valid travel document and where appropriate, valid multiple visit visa;
Holding one of the following valid documents: - HKSAR Travel Pass; - APEC Business Travel Card with ‘HKG’ printed on the reverse side; or - Frequent Flyer Programme membership card issued by airlines which have joined this scheme (please enquire with airlines for details).
For passenger not holding one of the documents mentioned in item (3) above: - Holding a valid travel document which is not required to have entry visa / permit for entering the HKSAR; and - Has made visits to the HKSAR via the Hong Kong International Airport for no fewer than 3 times in the past 12 months immediately before enrolment for the e-Channel service.
No adverse record in the HKSAR.
Note:
Holders of passports of the following countries shall enrol for the e-Channel service in order to enjoy the e-Channel service under the arrangement of the use of automated immigration clearance service on a reciprocal basis. Please click the country name below for details.
The Immigration Department reserves the right to refuse any application for enrolment notwithstanding that the applicant concerned fulfils the above criteria.
Enrolment
An eligible passenger can enrol for the e-Channel service free of charge at e-Channel Enrolment Offices located at the Immigration Headquarters and the Hong Kong International Airport.
Location of the Enrolment Offices at Hong Kong International Airport:
Location of Enrolment Offices
Opening Hours of Enrolment Offices
Immigration Headquarters
Immigration Headquarters
e-Channel Enrolment Office
7/F, Immigration Tower,
7 Gloucester Road, Wan Chai
Monday to Friday:
8:45 a.m. – 5:00 p.m.
Closed on Saturdays, Sundays
and public holidays
Hong Kong International Airport
Hong Kong International Airport
Terminal 1
Arrival North Hall(after arrival counters)
Arrival South Hall(after arrival counters)
7:30 a.m. – 11:00 p.m.
10:00 a.m. – 6:00 p.m.
At the enrolment, an eligible passenger is required to present his/her valid HKSAR Travel Pass, APEC Business Travel Card or Frequent Flyer Programme membership card, his/her valid travel document and a multiple visit visa (if applicable), sign an enrolment notice, have his/her fingerprints and photograph taken and have a bar-code sticker affixed to the enrolled travel document.
If there are any changes in the enrolment information, an enrolled passenger may update the changes in person at an Enrolment Office before continuing to use the e-Channel service.
An enrolled passenger may also update the enrolment information via a Self-Service Enrolment Kiosk for Visitors Using e-Channels located at the Hong Kong International Airport if fulfilling the following criteria:
Holding a valid electronic travel document compliant with the requirements of the International Civil Aviation Organization, and is not holding any entry visa / permit for the HKSAR.
Last enrolment for e-Channel service was not on the strength of:
a valid HKSAR Travel Pass;
an APEC Business Travel Card with ‘HKG’ printed on the reverse side;
a Frequent Flyer Programme membership card;
a multiple visit visa for the HKSAR; or
a diplomatic or an official passport.
Has made visits to the HKSAR via the Hong Kong International Airport for no fewer than 3 times in the past 12 months immediately before updating the enrolment information.
Locations of Self-Service Enrolment Kiosks at the Hong Kong International Airport:
Use of e-Channel
An enrolled passenger can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, an enrolled passenger should place his/her enrolled travel document onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled passenger can leave the e-Channel.
The procedure for Frequent Visitors using the e-Channel is illustrated in a workflow video that can be accessed through the following link.
Video for Enrolled Visitors on Use of e-Channel (Provided in English only)
Cancellation of Enrolment
For cancellation of the enrolment, an enrolled Frequent Visitor may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded from the link below, and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the cancellation form, production of relevant documents for verification is required.
e-Channel Service for Holders of Electronic Exit-Entry Permit for Travelling to and from Hong Kong and Macao
Eligibility Criteria
A holder of Electronic Exit-Entry Permit for Travelling to and from Hong Kong and Macao (e-EEP) is eligible to use the e-Channel service if fulfilling the following criteria:
Aged 16 or above;
Holding a valid e-EEP with valid exit endorsement for Hong Kong (except “Douliu” exit endorsement);
Having given the consent to allow the Immigration Department in using the fingerprint templates upon the application of e-EEP; and
Having successfully entered the HKSAR through traditional counter by using the e-EEP and undergone the enrolment process on the first visit.
Use of e-Channel
Eligible holders of e-EEP can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, an eligible holder of e-EEP should place his/her e-EEP onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, holder of e-EEP can leave the e-Channel.
Holders of e-EEP may check their eligibility of using e-Channels and the remaining counts of exit endorsement for Hong Kong at the self-service kiosks located at Airport, Hong Kong-Zhuhai-Macao Bridge, Kai Tak Cruise Terminal, Macau Ferry Terminal and China Ferry Terminal.
The introductory video for holders of e-EEP using the e-Channel can be accessed through the following link.
Introductory Video for Holders of e-EEP Using e-Channel (Available in Putonghua only)
e-Channel Service for Macao Residents
Eligibility Criteria
A Macao resident is eligible to enrol for the e-Channel service if fulfilling the following criteria:
(1)
Aged 11 or above; and
(2)
(i)
Holding a valid Macao permanent identity card.; or
(ii)
Holding a Macao non-permanent identity card and a Visit Permit for Residents of Macao to HKSAR, both with validity of not less than one month.
Enrolment
An eligible Macao resident can enrol for the e-Channel service free of charge at the following e-Channel Enrolment Offices:
Please Select:
Location of e-Channel Enrolment Offices
Opening Hours
1
Immigration Headquarters
e-Channel Enrolment Office
7/F, Immigration Tower,
7, Gloucester Road, Wan Chai
Monday to Friday:
8:45 a.m. – 5:00 p.m.
Closed on Saturdays, Sundays
and public holidays
2
China Ferry Terminal
Arrival Hall
(after arrival counters)
10:00 a.m. – 6:00 p.m.
3
Macau Ferry Terminal
Arrival Hall
(before arrival counters)
10:00 a.m. – 6:00 p.m.
4
Tuen Mun Ferry Terminal
Immigration Duty Office on the Arrival and Departure levels
9:00 a.m. – 5:00 p.m.
5
Kai Tak Cruise Terminal
Immigration Hall (after arrival counters)
9:00 a.m. – 5:00 p.m.
6
Hong Kong-Zhuhai-Macao Bridge
Arrival Hall (after arrival counters)
9:00 a.m. – 5:00 p.m.
During enrolment at any of the above enrolment offices, an eligible Macao permanent resident is required to present his/her valid Macao permanent identity card. An eligible Macao non-permanent resident is required to present his/her valid Visit Permit for Residents of Macao to HKSAR and Macao non-permanent identity card both with validity of not less than one month. An enrolee is required to fill in and sign the enrolment form, and has his/her fingerprints and photograph taken.
If an eligible Macao resident is aged from 11 to 17, he/she is required to be accompanied by a parent or guardian. His/her original birth certificate and the Macao identity card of the accompanying father/mother or guardian should be provided for enrolment. (Note: Enrolees born in Macao must present a "Birth Certificate - Descriptive Statement (for the purpose of identity card application)" or a complete certified copy of the Birth Certificate issued by the Civil Registration Bureau of the Macao SAR.) If accompanied by a guardian, the original legal authorisation letter or court order should be provided. (Note: If any of the above documents is not in Chinese or English, it must be accompanied by a certified Chinese or English translation.)
If an eligible Macao permanent resident is aged 18 or above, he/she may also perform self-service enrolment in Macao. After successful enrolment in Macao, he/she may normally use the e-Channel within three working days. (Note: An eligible Macao non-permanent resident can only enrol at e-Channel Enrolment Offices in Hong Kong as stated above.)
For Macao permanent residents, if there are any changes in the enrolment information, or after replacement of the Macao permanent identity card (except the replacement is due to chip failure or expiry of the identity card), the enrolled Macao permanent resident has to update the changes in person at any one of the Enrolment Offices before continuing to use the e-Channel service.
For Macao non-permanent residents, re-enrolment is required in the following circumstances before they can continue to use the e-Channel service:
expiry of the enrolment validity specified on the enrolment notice;
change of information (e.g. personal particulars) provided during enrolment for e-Channel service;
after replacement of the Macao non-permanent identity card or the Visit Permit for Residents of Macao to HKSAR; or
after obtaining a Macao permanent identity card.
The updating service is free of charge.
Use of e-Channel
An enrolled Macao resident can use the e-Channel at all control points. The details for all control points are available through the following link.
Upon using the e-Channel, the enrolled Macao permanent resident should place his/her enrolled Macao permanent identity card onto the document reader. The enrolled Macao non-permanent resident should place his/her Visit Permit for Residents of Macao to HKSAR onto the document reader. When the reading process has finished, he/she will be able to enter the e-Channel. After entering the e-Channel, he/she will need to place the enrolled thumb or finger flat on the centre of the fingerprint scanner to verify his/her fingerprint as shown in the following illustration.
After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed (upon arrival only) for safe custody. After collecting the landing slip, the enrolled Macao resident can leave the e-Channel.
Cancellation of Enrolment
For an enrolled Macao resident aged 18 or above, he / she may apply for cancellation of enrolment by completing the relevant cancellation form, which can be downloaded from the link below, and return it in person to the immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point. Upon submission of the form, the Macao resident is required to produce his/her Macao identity card, passport or Visit Permit for Residents Macao to HKSAR for verification.
For an enrolled Macao resident aged from 11 to 17, the cancellation form should be completed by a parent or guardian, which can be downloaded from the link below. The parent or the guardian should return the form in person to the immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point and produce his/her own Macao identity card, passport or Visit Permit for Residents of Macao to HKSAR, together with the original birth certificate of the enrolee or the guardian’s proof of relationship with the enrolee for verification.
upon completion of arrival clearance at immigration counters. The specimen is shown below:.jpg "Landing slip bearing the Smart Departure logo")
