Foreword - Our Vision, Mission and Values / ForewordChapter 1 - Visa and PoliciesChapter 2 - Immigration ControlChapter 3 - Personal DocumentationChapter 4 - Enforcement and Torture Claim AssessmentChapter 5 - Information SystemsChapter 6 - Management and SupportChapter 7 - Green ManagementChapter 8 - Commitment to Service Excellence and Sustainable DevelopmentAppendices
 
Appendice 17

Electronic Service Application Statistics

  2009 2010 2011
Application Type Internet Phone Total Internet Phone Total Internet Phone Total
Particular Search of
Birth Record 1		 390 - 390 432 - 432 580 - 580
General Search of
Birth Record 1		 42 - 42 40 - 40 35 - 35
Copy of Birth Certificate 1 724 - 724 901 - 901 957 - 957
Particular Search of
Death Record 1		 114 - 114 171 - 171 215 - 215
General Search of
Death Record 1		 36 - 36 37 - 37 23 - 23
Copy of Death Certificate 1 250 - 250 269 - 269 283 - 283
Search & Copy of
Marriage Certificate 1		 1 086 - 1 086 1 440 - 1 440 1 392 - 1 392
Appointment Booking for Registration of
Identity Card 2		 288 605 93 850 382 455 347 153 84 438 431 591 397 204 77 405 474 609
Appointment Booking for
Giving of Notice of
Intended Marriage 2		 51 817 18 172 69 989 59 859 17 284 77 143 74 688 24 564 99 252
Appointment Booking for Applying Travel Document
(at Immigration Headquarters and Branch Offices) 3		 202 436 61 019 263 455 366 824 72 407 439 231 419 598 75 875 495 473
Appointment Booking for Applying Extension of Stay
(at Immigration Headquarters and Branch Offices) 3		 8 672 2 831 11 503 56 900 8 206 65 106 86 519 10 277 96 796
Notification of
Pre-mature Termination of Foreign Domestic Helpers 4		 333 - 333 428 - 428 837 - 837
Application for HKSAR Passport5 14 183 - 14 183 23 979 - 23 979 34 806 - 34 806
Application for Access
to Information of
Immigration Department 6		 39 - 39 54 - 54 56 - 56
Appointment Booking for Birth Registration 7 69 656 37 745 107 401 83 122 72 611 155 733 94 703 97 787 192 490
Online Reporting on Immigration Offences 8 49 - 49 67 - 67 66 - 66
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Document Submission & Change of / Enquiry about Appointment for Document Verification) 9 18 646 24 296 42 942 31 766 30 181 61 947 34 096 25 263 59 359
Submission of Information Required for Registration
of Marriage 10		 1 237 - 1 237 4 006 - 4 006 6 230 - 6 230
Appointment Booking for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 2 801 1 195 3 996 91 319 38 400 129 719 167 129 71 696 238 825
Application Status Enquiry – for Applications Related to Verification of Eligibility for Permanent Identity Card11 874 335 1 209 36 208 13 343 49 551 39 540 12 119 51 659
Application Status Enquiry – for Applications Related to Hong Kong Visas11 12 706 2 684 15 390 413 829 87 175 501 004 618 393 144 019 762 412
Application for Extension of Stay and Submission of Supplementary Documents12 - - - 2 835 - 2 835 7 284 - 7 284
Total 674 696 242 127 916 823 1 521 639 424 045 1 945 684 1 984 634 539 005 2 523 639

  Remarks:
1 Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since October 30, 2007.
2 Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since January 2, 2008.
3 Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since January 2, 2008, and the services were extended to the Immigration Headquarters since November 30, 2009.
4 Service previously provided under Electronic Service Delivery (ESD) Scheme was provided under GovHK website since January 18, 2008.
5 Service was provided under GovHK website since December 22, 2007.
6 Service was provided under GovHK website since September 29, 2008.
7 Service was provided under GovHK website since November 3, 2008.
8 Service was provided under GovHK website since January 30, 2009.
9 Service was provided under GovHK website since February 27, 2009.
10 Service was provided under GovHK website since September 21, 2009.
11 Services were provided under GovHK website since November 30, 2009.
12 Service was provided under GovHK website since May 26, 2010.