Foreword - Our Vision, Mission and Values / ForewordChapter 1 - Visa and PoliciesChapter 2 - Immigration ControlChapter 3 - Personal DocumentationChapter 4 - Enforcement and Torture Claim AssessmentChapter 5 - Information SystemsChapter 6 - Management and SupportChapter 7 - Green ManagementChapter 8 - Commitment to Service Excellence and Sustainable DevelopmentAppendices
 
Appendice 18

Training Courses for Staff

  No. of Participants
  Course Duration
(week)		 2009 2010 2011
Induction Course Immigration Officer Induction Course 23/25 1 43 21 131
Immigration Assistant Induction Course 13/14 2 147 24 160
Development Course SIO Leadership Course/
Management Competency Course 3 		1 42 33 32
Lecture on Civil Law 1 day - 1 242 199
Stress Management Workshop 1 day - - 44
IO Management Course/
IO Enhancement Course 4		 1 19 98 -
IO Consolidation Training 5 2 days 39 42 21
Change Management Workshop 1 day - 23 160
Tactical Training 1 day 533 92 288
Team Building Programme for Frontline Staff of Control Point 2 days 397 175 63
Assistant Channel Supervisor Course/
Fundamental Course for CIA Duties 6 		2 34 15 -
Mid-Career Training Programme for CIA and SIA 6 days - - 34
SIA Elementary
Development Course/ SIA
Development Course 7 		1 180 - -
SIA Efficiency Course 8 1 99 40 -
IA Passenger Clearance Course 7 40 110 60
IA Passenger Clearance
(Preparatory) Course 9 		1 43 22 -
IA Consolidation Training 10 1 day - 146 23
Customer Service Training 1 day 75 189 203

1 Training duration has been extended from 23 weeks to 25 weeks since January 2010.
2 Training duration has been extended from 13 weeks to 14 weeks since February 2009.
3 Renamed to Management Competency Course in January 2010.
4 Renamed to IO Enhancement Course in November 2009.
5 Newly introduced in November 2009.
6 Renamed to Fundamental Course for CIA Duties in August 2009.
7 Renamed to SIA Development Course in July 2009.
8 Newly introduced in August 2009.
9 Newly introduced in November 2009.
10 Newly introduced in January 2010.