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Appendix 18 - Electronic Service Application Statistics

2016 2017 2018
Application Type Internet Phone Total Internet Phone Total Mobile Application19 Phone Internet Total
Particular Search of Birth Records1 757 - 757 1 118 - 1 118 - 1 371 - 1 371
General Search of Birth Records1 43 - 43 53 - 53 - 90 - 90
Certified Copy of Birth Certificate1 1 267 - 1 267 1 744 - 1 744 - 2 007 - 2 007
Particular Search of Death Records1 277 - 277 385 - 385 - 545 - 545
General Search of Death Records1 44 - 44 62 - 62 - 100 - 100
Certified Copy of Death Certificate1 356 - 356 451 - 451 - 524 - 524
Search of Marriage Records & Certified Copy of Marriage Certificate1 1 696 - 1 696 2 277 - 2 277 - 2 776 - 2 776
Appointment for Registration of Hong Kong Smart Identity Card2 452 398 74 386 526 784 462 547 72 923 535 470 - 427 798 63 473 491 271
Appointment for Identity Card Application (Registration of Persons Offices)19 - - - - - - 933 30 717 3 842 35 492
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise)20 - - - - - - 2 980 7 885 435 11 300
Appointment for Giving Notice of Intended Marriage2 66 902 19 364 86 266 62 817 19 774 82 591 - 58 685 17 792 76 477
Appointment for Applying for HKSAR Travel Documents3 439 117 79 295 518 412 432 430 91 668 524 098 - 445 585 82 357 527 942
Appointment for Applying for Extension of Stay (except Visitors and some Application Types)3 189 166 12 757 201 923 210 653 10 562 221 215 - 205 597 9 575 215 172
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper4 729 - 729 1 067 - 1 067 - 1 195 - 1 195
Application for HKSAR Passport (for Applicants Aged 11 or Above)5 61 813 - 61 813 71 112 - 71 112 - 69 069 - 69 069
Application for Access to Information of Immigration Department6 77 - 77 93 - 93 - 163 - 163
Appointment for Birth Registration7 53 653 40 053 93 706 52 796 34 512 87 308 - 50 546 30 500 81 046
Reporting Immigration Offences8 105 - 105 185 - 185 - 298 - 298
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card)9 51 371 24 560 75 931 55 708 22 425 78 133 - 69 712 23 865 93 577
Submission of Information Required for Registration of Marriage10 4 004 - 4 004 6 241 - 6 241 - 5 908 - 5 908
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 200 583 60 406 260 989 205 152 57 039 262 191 - 190 198 47 254 237 452
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card11 63 581 17 913 81 494 84 311 19 016 103 327 - 92 677 16 332 109 009
Enquiry about the Status of Application Relating to Hong Kong Visas11 985 560 224 648 1 210 208 927 065 161 819 1 088 884 - 857 555 120 758 978 313
Application for Extension of Stay and Submission of Supplementary Documents (except Visitors and some Application Types)12 17 804 - 17 804 19 427 - 19 427 - 21 905 - 21 905
Submission of Information Required for Registration of Birth13 5 443 - 5 443 7 139 - 7 139 - 7 145 - 7 145
Pre-arrival Registration for Taiwan Residents14 550 006 - 550 006 542 002 - 542 002 - 505 521 - 505 521
Pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport115 3 539 - 3 539 - - - - - - -
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents16 71 - 71 67 - 67 - 71 - 71
Application for Certificate of Absence of Marriage Record17 881 - 881 2 916 - 2 916 - 2 984 - 2 984
Pre-arrival Registration for Indian Nationals18 2 839 - 2 839 426 876 - 426 876 - 418 940 - 418 940
Total 3 154 082 553 382 3 707 464 3 576 694 489 738 4 066 432 3 913 3 477 567 416 183 3 897 663
2016
Application Type Internet Phone Total
Particular Search of Birth Records1 757 - 757
General Search of Birth Records1 43 - 43
Certified Copy of Birth Certificate1 1 267 - 1 267
Particular Search of Death Records1 277 - 277
General Search of Death Records1 44 - 44
Certified Copy of Death Certificate1 356 - 356
Search of Marriage Records & Certified Copy of Marriage Certificate1 1 696 - 1 696
Appointment for Registration of Hong Kong Smart Identity Card2 452 398 74 386 526 784
Appointment for Identity Card Application (Registration of Persons Offices)19 - - -
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise)20 - - -
Appointment for Giving Notice of Intended Marriage2 66 902 19 364 86 266
Appointment for Applying for HKSAR Travel Documents3 439 117 79 295 518 412
Appointment for Applying for Extension of Stay (except Visitors and some Application Types)3 189 166 12 757 201 923
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper4 729 - 729
Application for HKSAR Passport (for Applicants Aged 11 or Above)5 61 813 - 61 813
Application for Access to Information of Immigration Department6 77 - 77
Appointment for Birth Registration7 53 653 40 053 93 706
Reporting Immigration Offences8 105 - 105
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card)9 51 371 24 560 75 931
Submission of Information Required for Registration of Marriage10 4 004 - 4 004
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 200 583 60 406 260 989
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card11 63 581 17 913 81 494
Enquiry about the Status of Application Relating to Hong Kong Visas11 985 560 224 648 1 210 208
Application for Extension of Stay and Submission of Supplementary Documents (except Visitors and some Application Types)12 17 804 - 17 804
Submission of Information Required for Registration of Birth13 5 443 - 5 443
Pre-arrival Registration for Taiwan Residents14 550 006 - 550 006
Pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport115 3 539 - 3 539
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents16 71 - 71
Application for Certificate of Absence of Marriage Record17 881 - 881
Pre-arrival Registration for Indian Nationals18 2 839 - 2 839
Total 3 154 082 553 382 3 707 464
2017
Application Type Internet Phone Total
Particular Search of Birth Records1 1 118 - 1 118
General Search of Birth Records1 53 - 53
Certified Copy of Birth Certificate1 1 744 - 1 744
Particular Search of Death Records1 385 - 385
General Search of Death Records1 62 - 62
Certified Copy of Death Certificate1 451 - 451
Search of Marriage Records & Certified Copy of Marriage Certificate1 2 277 - 2 277
Appointment for Registration of Hong Kong Smart Identity Card2 462 547 72 923 535 470
Appointment for Identity Card Application (Registration of Persons Offices)19 - - -
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise)20 - - -
Appointment for Giving Notice of Intended Marriage2 62 817 19 774 82 591
Appointment for Applying for HKSAR Travel Documents3 432 430 91 668 524 098
Appointment for Applying for Extension of Stay (except Visitors and some Application Types)3 210 653 10 562 221 215
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper4 1 067 - 1 067
Application for HKSAR Passport (for Applicants Aged 11 or Above)5 71 112 - 71 112
Application for Access to Information of Immigration Department6 93 - 93
Appointment for Birth Registration7 52 796 34 512 87 308
Reporting Immigration Offences8 185 - 185
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card)9 55 708 22 425 78 133
Submission of Information Required for Registration of Marriage10 6 241 - 6 241
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 205 152 57 039 262 191
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card11 84 311 19 016 103 327
Enquiry about the Status of Application Relating to Hong Kong Visas11 927 065 161 819 1 088 884
Application for Extension of Stay and Submission of Supplementary Documents (except Visitors and some Application Types)12 19 427 - 19 427
Submission of Information Required for Registration of Birth13 7 139 - 7 139
Pre-arrival Registration for Taiwan Residents14 542 002 - 542 002
Pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport115 - - -
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents16 67 - 67
Application for Certificate of Absence of Marriage Record17 2 916 - 2 916
Pre-arrival Registration for Indian Nationals18 426 876 - 426 876
Total 3 576 694 489 738 4 066 432
2018
Application Type Mobile Application19 Phone Internet Total
Particular Search of Birth Records1 - 1 371 - 1 371
General Search of Birth Records1 - 90 - 90
Certified Copy of Birth Certificate1 - 2 007 - 2 007
Particular Search of Death Records1 - 545 - 545
General Search of Death Records1 - 100 - 100
Certified Copy of Death Certificate1 - 524 - 524
Search of Marriage Records & Certified Copy of Marriage Certificate1 - 2 776 - 2 776
Appointment for Registration of Hong Kong Smart Identity Card2 - 427 798 63 473 491 271
Appointment for Identity Card Application (Registration of Persons Offices)19 933 30 717 3 842 35 492
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise)20 2 980 7 885 435 11 300
Appointment for Giving Notice of Intended Marriage2 - 58 685 17 792 76 477
Appointment for Applying for HKSAR Travel Documents3 - 445 585 82 357 527 942
Appointment for Applying for Extension of Stay (except Visitors and some Application Types)3 - 205 597 9 575 215 172
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper4 - 1 195 - 1 195
Application for HKSAR Passport (for Applicants Aged 11 or Above)5 - 69 069 - 69 069
Application for Access to Information of Immigration Department6 - 163 - 163
Appointment for Birth Registration7 - 50 546 30 500 81 046
Reporting Immigration Offences8 - 298 - 298
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card)9 - 69 712 23 865 93 577
Submission of Information Required for Registration of Marriage10 - 5 908 - 5 908
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 - 190 198 47 254 237 452
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card11 - 92 677 16 332 109 009
Enquiry about the Status of Application Relating to Hong Kong Visas11 - 857 555 120 758 978 313
Application for Extension of Stay and Submission of Supplementary Documents (except Visitors and some Application Types)12 - 21 905 - 21 905
Submission of Information Required for Registration of Birth13 - 7 145 - 7 145
Pre-arrival Registration for Taiwan Residents14 - 505 521 - 505 521
Pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport115 - - - -
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents16 - 71 - 71
Application for Certificate of Absence of Marriage Record17 - 2 984 - 2 984
Pre-arrival Registration for Indian Nationals18 - 418 940 - 418 940
Total 3 913 3 477 567 416 183 3 897 663

Remarks:

  1. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 30 October 2007.
  2. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008.
  3. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008, and the services were extended to the Immigration Headquarters since 30 November 2009.
  4. Service previously provided under Electronic Service Delivery (ESD) Scheme was provided under GovHK website since 18 January 2008.
  5. Service was provided under GovHK website since 22 December 2007.
  6. Service was provided under GovHK website since 29 September 2008.
  7. Service was provided under GovHK website since 3 November 2008.
  8. Service was provided under GovHK website since 30 January 2009.
  9. Service was provided under GovHK website since 27 February 2009.
  10. Service was provided under GovHK website since 21 September 2009.
  11. Services were provided under GovHK website since 30 November 2009.
  12. Service was provided under GovHK website since 26 May 2010.
  13. Service was provided under GovHK website since 24 Febuary 2012.
  14. Service was provided under GovHK website since 1 September 2012.
  15. Service was provided under GovHK website since 12 December 2013 and pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport was not required starting from 22 August 2016.
  16. Service was provided under GovHK website since 4 May 2015.
  17. Service was provided under GovHK website since 26 August 2016.
  18. Service was provided under GovHK website since 19 December 2016.
  19. Service was provided under GovHK website since 29 October 2018 for appointment booking of new Hong Kong identity card.
  20. Service was provided under GovHK website since 17 December 2018.




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