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Message from Director Our Vision, Mission and Values 2018 Event Highlights Our WorkAppendix 20 - Appreciation and Review Findings on Complaints
(as at 31 December 2018)
Review findings by the Complaints Review Working Party on complaints received from 2016 to 2018
Review Findings |
||||
|---|---|---|---|---|
Year |
Justified | Undetermined | Unjustified | Total No. of Review |
2016 |
5 | 0 | 2 | 7 |
2017 |
3 | 0 | 9 | 12 |
2018 |
4 | 2 | 1 | 7 |
In 2016, there were 4,579 letters of appreciation and note of thanks, 5 justified complaints, 0 undetermined complaints, and 2 unjustified complaints.
In 2017, there were 3,398 letters of appreciation and note of thanks, 3 justified complaints, 0 undetermined complaints, and 9 unjustified complaints.
In 2018, there were 4,505 letters of appreciation and note of thanks, 4 justified complaints, 2 undetermined complaints, and 1 unjustified complaint.