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    1. Message from Director
    2. Vision, Mission and Values
    3. Award Highlight
    4. Our Work
        1. Management and Support Branch
        2. Departmental Management Division
        3. Recruitment Exercises
        4. Career Development
        5. Training
          1. Immigration Service Institute of Training and Development
          2. Induction Training
          3. In-service Training
          4. Immigration training programmes recognised under the Qualifications Framework
          5. Other Training
          6. Overseas Training and Exchange Programmes
          7. Mainland Training and Exchange Programmes
          8. Customer Service and Mediation Workshop/Mediation and Communication Workshop
          9. Tactical Training
          10. Building a Supportive Team Programme/Team Building Programme for Frontline Staff
          11. Delighting Your Work Programme
          12. Psychological First Aid Course
          13. e-Learning and ISITD Homepage
          14. Youth Training
          15. Guide on Conduct and Discipline
        6. Welfare and Recreation
          1. Immigration Department Consultative Committee
          2. Welfare Visits and Counselling Service
          3. Immigration Wellness Service Centre
          4. Immigration Department Staff Club
          5. The Immigration Service Welfare Fund
        7. Management Audit
        8. Awards and Commendations
        9. Communications and Public Affairs
        10. Information and Liaison
        11. The New Immigration Headquarters
        1. Immigration Autonomy
        2. Visa and Entry Permit System
        3. Visa and Policies Branch
        4. Entry for Visit
          1. Mainland Visitors
          2. Individual Visit Scheme for Mainland Residents
          3. Business Visit Scheme
          4. Taiwan Visitors
          5. Asia-Pacific Economic Cooperation (APEC) Business Travel Card
          6. Working Holiday Scheme
          7. Pre-arrival Registration for Indian Nationals
        5. Initiatives to Enhance Travel Convenience for Visitors
        6. Enhancement Measures on Admission Schemes for Talent, Professionals and Entrepreneurs
        7. Entry for Employment
          1. Professionals and Entrepreneurs
          2. Admission Scheme for Mainland Talents and Professionals (ASMTP)
          3. Mainland Professionals Residing Overseas
          4. Immigration Arrangements for Non-local Graduates (IANG)
          5. Technology Talent Admission Scheme (TechTAS)
          6. Imported Workers
          7. Foreign Domestic Helpers
        8. Entry for Study
        9. Capital Investment Entrant Scheme (CIES)
        10. Quality Migrant Admission Scheme (QMAS)
        11. Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents (ASSG)
        12. Entry of Dependants
        13. Entry of One-way Permit Holders
        14. Certificate of Entitlement Scheme
          1. Genetic Test
          2. Appeals under the Certificate of Entitlement Scheme
        1. Control Branch
        2. Immigration Control Points
        3. Airport Division
          1. Passenger Traffic
          2. Spot Checks
          3. Customer Service
          4. Business Aviation Centre
          5. The SkyPier
          6. Frequent Visitor e-Channel
        4. Border (Rail) Division
          1. Lo Wu Control Point
          2. Hung Hom Control Point
          3. Lok Ma Chau Spur Line Control Point
          4. Express Rail Link West Kowloon Control Point
        5. Border (Vehicles) Division
          1. Lok Ma Chau Control Point
          2. 24-hour Boundary Crossing for Passengers at Lok Ma Chau Control Point
          3. Man Kam To Control Point
          4. Sha Tau Kok Control Point
          5. Shenzhen Bay Control Point
          6. Hong Kong-Zhuhai-Macao Bridge Control Point
          7. Simplified Clearance Procedure and On-board Clearance Service for Cross-boundary Students
        6. Harbour Division
          1. Harbour Control Section
          2. Pre-arrival Clearance Scheme
          3. Macau Terminal Section
          4. China Ferry Terminal Section
          5. Tuen Mun Ferry Terminal Section
          6. Kai Tak Cruise Terminal Section
        1. Personal Documentation Branch
        2. Registration of Persons
          1. Hong Kong Identity Cards
          2. Smart Identity Cards
          3. Consular Corps Identity Cards
          4. Registration for Identity Cards
          5. Replacement for Identity Cards
          6. One-stop-shop Service for Entrants Holding Permits for Proceeding to Hong Kong and Macao (Commonly Known as 'One-way Permits')
          7. Round-the-clock Appointment Booking System
          8. Certificate of Registered Particulars
          9. Registration of Persons Records
        3. Territory-wide Identity Card Replacement Exercise
          1. Replacement Arrangements
          2. Fast and Simple Replacement Process
          3. Caring Arrangements
        4. Right of Abode in HKSAR
          1. Background
          2. Verification of Eligibility for Permanent Identity Card (VEPIC)
          3. e-Services for VEPIC Applications
        5. Visa-free Lobbying for HKSAR Passport Holders
        6. Provision of Assistance for Hong Kong Residents in Distress Outside Hong Kong
        7. Registration of Outbound Travel Information
        8. Immigration Branch Offices
        9. Hong Kong Travel Documents
          1. HKSAR Passport
          2. Document of Identity for Visa Purposes
          3. Seaman's Identity Book
          4. Re-entry Permit
        10. Chinese Nationality
          1. Authority
          2. Declaration of Change of Nationality
          3. Naturalisation, Renunciation or Restoration of Chinese Nationality
        11. Registration of Births, Deaths and Marriages
          1. Births Registration
          2. Deaths Registration
          3. Marriages Registration
          4. Issuing of Certificates
        12. High Security Printing Asia 2019 – Regional Identity Document of the Year Awards
        1. Enforcement Branch
        2. Investigation and Intelligence
          1. Anti-Illegal Migration Agency (AIM)
          2. Mainland Illegal Immigration
          3. Unlawful Employment
          4. Immigration Task Force
          5. Investigations into Forged Documents
          6. Operational Research
          7. Prosecution, Deportation and Removal
          8. Ma Tau Kok Detention Centre
          9. Castle Peak Bay Immigration Centre (CIC)
        3. Combating Terrorist Activities
        4. Combating Mainland Pregnant Women Coming to Hong Kong for Confinement by Illegal Means
        5. Combating Illegal Migration and Human Smuggling
          1. Formation of the Foreign Domestic Helpers Special Investigation Section (FIS)
        6. Combating Bogus Marriages
        7. Exchange of Intelligence
        1. Removal Assessment and Litigation Branch
        2. Unified Screening Mechanism
        3. Comprehensive Review and Effectiveness
          1. Pre-arrival Control against Potential Non-refoulement Claimants
          2. Screening Procedures
          3. Detention
          4. Removal
        4. Close Collaboration with Authorities in Other Jurisdictions
        5. Support for Removal Litigation
        1. Information Systems Branch
        2. Systems in Operation
          1. Immigration Control System (ICONS)
          2. Next Generation Smart Identity Card System (SMARTICS-2)
          3. Next Generation Electronic Passport (e-Passport-2) System
          4. Application and Investigation Easy System (APPLIES) and Electronic Records Programme (ERP)
          5. Pre-arrival Registration for Taiwan Residents and Indian Nationals
          6. Travel Pass Issuing System
          7. Asia-Pacific Economic Co-operation (APEC) Business Travel Card Issuing System
          8. Government Office Automation (GOA) System
          9. Government-to-Employee (G2E) Applications
          10. Operations and Administration Support Information System (OASIS)
          11. Electronic Records (Administrative) System (e-Records(Adm))
          12. Intranet
          13. Immigration Department's Homepage
          14. Data Warehousing Information System (DWIS)
          15. Mobile Application
        3. Records and Data Management
        4. Electronic Services
          1. Electronic Submission
          2. Electronic Forms
        5. Implementation of the Third Information Systems Strategy (ISS-3)
        6. Achievement
          1. Team Award (Specialised Service) under the Civil Service Outstanding Service Award Scheme 2019
        1. Green Management
        2. Environmental Management
        3. Environmental Performance
          1. Energy Conservation
          2. Minimisation of Paper Consumption
          3. Recycling of Waste and Recovery of Resources
          4. Support for the Clean Air Charter
          5. Enhancement of Staff Awareness
        4. The Way Forward
      1. Performance Pledges
      2. Immigration Department Users' Committee
      3. Performance
        1. Visas and Permits
        2. Immigration Control Points
        3. Registration for Identity Cards
        4. Registration of Births, Deaths and Marriages
        5. Travel Documents
        6. Chinese Nationality Matters
      4. Quality Service
        1. Immigration Department's Homepage
        2. Immigration Mobile Application
        3. 'Hong Kong Immigration Department' YouTube Channel
        4. The Ombudsman's Awards 2019
        5. 2019 Skytrax Award for Best Airport Immigration Service
        6. Civil Service Outstanding Service Award Scheme 2019
        7. Regional Identity Document Awards of the Year of High Security Printing Asia 2019
        8. Awards under the 2019 Hong Kong International Airport Customer Service Excellence Programme
        9. The Secretary for the Civil Service (SCS)'s Commendation Award Scheme 2019
        10. Courtesy Campaign
        11. Caring Organisation
        12. Customer Feedback
        13. Assistance to Persons with Disabilities
      5. Sustainable Development
    6. Appendices
      1. 1. Rank of Immigration Service
      2. 2. Senior Management and Core Structure of Immigration Department
      3. 3. Organisation Chart of Immigration Department
      4. 4. Establishment and Strength
      5. 5. Statistics on Visas / Entry Permits Issued
      6. 6. Overall Passenger Traffic Statistics
      7. 7. Statistics on Passenger Traffic by Control Point
      8. 8. Statistics on Incoming Visitors by Country / Territory of Residence
      9. 9. Statistics on Cross-boundary Passenger Traffic
      10. 10. Number of Hong Kong Identity Cards Issued
      11. 11. Registration of Births, Deaths and Marriages Services Statistics
      12. 12. Countries / Territories which have Agreed to Grant Visa-free Access / Visa-on-arrival to HKSAR Passport Holders
      13. 13. Enforcement Branch Statistics
      14. 14. Torture / Non-refoulement Claim Cases
      15. 15. Statistics on Surrendered Minor / Pregnant Illegal Immigrants (II) from the Mainland
      16. 16. Statistics on Illegal Immigrants from the Mainland
      17. 17. Statistics on Forged Travel Documents Detected in Hong Kong
      18. 18. Electronic Service Application Statistics
      19. 19. Training Courses for Staff
      20. 20. Appreciation and Review Findings on Complaints