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Immigration Branch Offices

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Hong Kong Island Travel Documents Issuing Office
Address : 2nd Floor, Harbour Building, 38 Pier Road, Central, Hong Kong
(MTR Sheung Wan Station - Exit E4)

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Working Hours : 9:00am - 4:30pm (Mon - Fri)
9:00am - 12:30pm (Sat)
Closed on Sundays and public holidays
Telephone Number : 2852 3047
General Enquiries
Hotline : 2824 6111
Fax-line : 2877 7711
E-mail : enquiry@immd.gov.hk

The Office provides the following services:

  1. Accepting applications for and issuing of Hong Kong Special Administrative Region (HKSAR) travel documents, including HKSAR passports, Documents of Identity for Visa Purposes, HKSAR Re-entry Permits and Seaman's Identity Books.
  2. All Immigration Branch Offices are using a quota system. Applicants are required to get a quota at the respective office before application. Applicants should make prior appointment before coming to our offices for services. They may use the 24-hour appointment booking system at below to make an advance booking for application within the following 24 working days through the Internet or a touch-tone dial telephone.
02-12-2025
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Residents affected by the fire in Tai Po may visit any Immigration Office during office hours for the replacement of personal documents without an appointment.

From December 1 (Monday) to December 6 (Saturday), the ImmD has arranged special service sessions during non-office hours for residents affected by the Tai Po fire for replacement of personal documents at the Immigration Headquarters in Tseung Kwan O. Special service sessions are from 6pm to 10pm during the period from December 1 (Monday) to December 5 (Friday), and from 1pm to 10pm on December 6 (Saturday).

The ImmD will deploy officers to the two temporary shelters still in operation (Tung Cheong Street Community Hall and Tai Po Community Centre) and arrange designated transport service to convey affected residents to the Immigration Headquarters in Tseung Kwan O for processing relevant applications.

Please refer to the press release for more details.