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Registration of Persons Offices

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Hong Kong Office
Address : 8th Floor, Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
(MTR Wan Chai Station - Exit A5)

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Working Hours : 9:00am - 4:30pm (Mon - Fri)
9:00am - 12:30pm (Sat)
Closed on Sundays and public holidays
Telephone Number : (852) 3547 2300
General Enquiries
Hotline : (852) 2824 6111
Fax-line : (852) 2877 7711
E-mail : enquiry@immd.gov.hk

The following types of services are available:

  1. Registration of identity cards for Hong Kong residents, including
    1a. First registration of identity cards for Hong Kong residents reaching the age of 11
    1b. Replacement for juvenile identity cards for Hong Kong residents reaching the age of 11 and holding minor identity cards issued to persons under the age of 11
    1c. Replacement for adult identity cards for Hong Kong residents reaching the age of 18 and holding juvenile identity cards
  2. Registration of identity cards for new arrivals
    (other than new arrivals holding Permits for Proceeding to Hong Kong and Macao (commonly known as 'One-way Permits'))
  3. Replacement of identity cards for persons whose identity cards have been lost, destroyed, damaged or defaced without appointment
  4. Replacement of identity cards for persons subsequent to changes in their immigration status, including
    4a. Replacement for permanent identity cards for persons holding Hong Kong Identity Cards with their eligibility for permanent identity card verified
    4b. Apart from item 4a, replacement of non-permanent identity cards for other persons subsequent to changes in their immigration status
  5. Amendment of registered particulars
  6. Application for Certificate of Registered Particulars
  7. Application for Certificate of Exemption
  8. One-stop application for issue of identity card and travel document services (except first application for HKSAR passport by a person aged under 11)

All Registration of Persons Offices are using a quota system. Applicants are required to get a quota by appointment before proceeding to respective office for applications. Applicants may use the 24-hour appointment booking system at below to make an advance booking for registration of smart identity card within the following 96 working days through the Internet or a touch-tone dial telephone. For applicants without an appointment but with an urgent need to replace their identity cards which have been lost, destroyed, damaged or defaced, staff of ROP office will offer assistance based on individual circumstances.

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12-05-2025
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Please note that old form of smart identity cards issued before 26 November 2018 becomes invalid in phases in 2025. The old form of smart identity card for persons born in or after 1970 has become invalid; the old form of smart identity card for persons born in or before 1969 will become invalid from 12 October 2025. Please click here for details.

Persons still holding an old identity card should make appointment at the Registration of Persons - Kwun Tong (Temporary) Office for replacement of an identity card. Persons aged 18 or above holding a valid old form of smart identity card issued locally (i.e. persons born in or before 1969 who are still holding an old form of smart identity card) could also use the Personal Documentation Submission Kiosks located at the Immigration Headquarters in Tseung Kwan O to complete their application in a self-service manner, which is appointment-free. Please click here for details.