| Admission of Labour Section | |
|---|---|
| Address : | 4th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
Contact Us
Please select:
| Certificate of Entitlement Section | |
|---|---|
| Address : | 7th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
| Employment and Visit Visas Section | |
|---|---|
| Address : | 7th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
| Extension Section | |
|---|---|
| Address : | 5th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number : | General Enquiries Hotline : (852) 2824 6111 Fax-line : (852) 2877 7711 E-mail : enquiry@immd.gov.hk |
Appointment Booking Services
- To save your time, please use the 24-hour appointment booking services:
Appointment booking services website : www.gov.hk/esbooking
Telephone Appointment Booking Hotline: (852) 2598 0888 - Non-Mainland students can make an appointment through the Appointment Booking Services to submit applications for extension of stay at the Extension Section.
- You can select your appointment within the next 24 working days following the day booking the appointment.
- An applicant can make a group appointment (a maximum of 4) at the same time interval. All group members are required to attend together.
- After an appointment is made, one may change or cancel the appointment. For changing an appointment, one can only choose a new bookable day at least one working day later than the day making the change.
- Subject to the availability of quotas on that day, applicant may also attend the Extension Section in person to get a quota tag before his/her application be processed.
| Foreign Domestic Helpers Section | |
|---|---|
| Address : | 4th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
Appointment Booking Services
- To save your time, please use the 24-hour appointment booking services :
- Appointment booking services website : www.gov.hk/esbooking
- Telephone Appointment Booking Hotline: 2598 0888
- At the Foreign Domestic Helpers Section, the following categories of applicants can make appointment through the Appointment Booking Services:
- Foreign domestic helpers submitting extension of stay applications with the same employer,
- Contract renewal
- Complete the remainder period of the current contract
- Mutual agreement for extension of current contract for one month
- Foreign domestic helpers submitting extension of stay applications with a new employer (Change of employer)
- Foreign domestic helpers submitting extension of stay applications with the same employer,
- You can select your appointment within the next 24 working days following the day booking the appointment.
- After an appointment is made, one may change or cancel the appointment. For changing an appointment, the earliest day will be the next working day of the date of changing the appointment.
- Subject to the availability of quotas on that day, applicant may also attend the Foreign Domestic Helpers Section in person to get a quota tag before his/her application be processed.
| Information and Liaison Section | |
|---|---|
| Address : | Upper Ground Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 4:30pm (Mon - Fri) 9:00am - 11:30am (Sat) Closed on Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : (852) 2824 6111 Fax-line : (852) 2877 7711 E-mail : enquiry@immd.gov.hk |
| International Co-operation Section (Assistance to Hong Kong Residents Unit) | |
|---|---|
| Address : | 9th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number : | Assistance to Hong Kong Residents Unit 24-hour Hotline : (852) 1868 Fax-line : (852) 2519 3536 E-mail : enquiry@immd.gov.hk |
| Other Visas and Permits Section | |
|---|---|
| Address : | 5th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
| Quality Migrants and Mainland Residents Section | |
|---|---|
| Address : | 6th Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
Appointment Booking Services
- To save your time, please use the 24-hour appointment booking services:
- Appointment booking services website: www.gov.hk/esbooking
- Telephone Appointment Booking Hotline: 2598 0888
- Mainland students can make an appointment through the Appointment Booking Services to submit applications for extension of stay at the Quality Migrants and Mainland Residents Section.
- You can select your appointment within the next 24 working days following the day booking the appointment.
- An applicant can make a group appointment (a maximum of 4) at the same time interval. All group members are required to attend together.
- After an appointment is made, one may change or cancel the appointment. For changing an appointment, one can only choose a new bookable day at least one working day later than the day making the change.
- Subject to the availability of quotas on that day, applicant may also attend the Quality Migrants and Mainland Residents Section in person to get a quota tag before his/her application be processed.
| Right of Abode Section | |
|---|---|
| Address : | 3rd Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 5:00pm (Mon - Fri) Closed on Saturdays, Sundays and public holidays |
| Telephone Number : | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
| Travel Documents and Nationality (Application) Section | |
|---|---|
| Address : | 2nd Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Working Hours : | 8:45am - 4:30pm (Mon - Fri) 9:00am - 11:30am (Sat) Closed on Sundays and public holidays |
| Telephone Number : | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
The Office provides the following services:
- Accepting applications for Hong Kong Special Administrative Region (HKSAR) travel documents including HKSAR passports, Documents of Identity for Visa Purposes and Re-entry Permits, and issuing Re-entry Permits.
- Accepting Chinese Nationality related applications.
- You may book an appointment through the telephone booking system at (852) 2598 0888 or online for travel document application.
| Travel Documents (Issue) Section | |
|---|---|
| Address : | 1st Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories * |
| Working Hours : | 8:45am - 4:30pm (Mon - Fri) 9:00am - 11:30am (Sat) Closed on Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
*Travel Documents (Issue) Section has been relocated to Tseung Kwan O on 11 June 2024. For the interim arrangement for collection of travel document before and after the relocation, please refer to your Collection Notice. Related information is also uploaded to Travel Documents Frequently Asked Questions.
The Office provides the following services:
- Issuing Hong Kong Special Administrative Region (HKSAR) passports and Document of Identity for Visa Purposes.
- After receipt of the Collection Notice issued by the Immigration Department notifying the period and office for collecting the travel document, unless receiving further notice from the Immigration Department, you may collect your new travel document at the selected office direct according to the prescribed details on the Collection Notice.
Application for Identity Card
| Personal Documentation Submission Kiosk - Application for Identity Card | |
|---|---|
| Address and Service Hours : | 3rd Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories 8:45am - 4:30pm (Mon - Fri) 9:00am - 11:30am (Sat) Closed on Sundays and public holidays |
| Ground Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories 4:30pm - 10:00pm (Mon - Fri) 11:30am - 10:00pm (Sat) Closed on Sundays and public holidays |
|
| Telephone Number: | General Enquiries Hotline : (852) 2824 6111 Fax-line : (852) 2877 7711 E-mail : enquiry@immd.gov.hk |
The Personal Documentation Submission Kiosk (PDSK) provides self-service application for Hong Kong identity card.
Persons aged 18 or above and being holder of a valid locally issued smart identity card may submit the following types of identity card replacement applications via PDSKs during service hours without an appointment:
- Replacement for an adult identity card for persons reaching the age of 18 and holding an identity card for persons aged 11 to 17;
- Replacement for a permanent identity card for persons having their eligibility for a permanent identity card verified; and
- Replacement for an identity card due to loss.
Invalid identity cards cannot be used to submit applications using PDSKs.
Please note that if the applicants need to change the registered particulars on the identity card at the same time when submitting the above applications, they should make appointment at Registration of Persons Office through our online booking system (www.gov.hk/icbooking), 24-hour telephone booking system (2598 0888) or the Immigration Department Mobile Application.
For other types of application, please visit the following link:
Registration/Replacement of Hong Kong Identity Card
Information on the working hours and service scope is available through the following link :
Apply for HKSAR Passport
| Personal Documentation Submission Kiosk - Application for HKSAR Passport | |
|---|---|
| Address and Service Hours: | 2nd Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories 8:45am - 4:30pm (Mon - Fri) 9:00am - 11:30am (Sat) Closed on Sundays and public holidays |
| Ground Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories 4:30pm - 10:00pm (Mon - Fri) 11:30am - 10:00pm (Sat) Closed on Sundays and public holidays |
|
| Telephone Number: | General Enquiries Hotline : (852) 2824 6111 Fax-line : (852) 2877 7711 E-mail : enquiry@immd.gov.hk |
The Personal Documentation Submission Kiosk (PDSK) provides self-service application for Hong Kong Special Administrative Region (HKSAR) passport.
Applicants can submit HKSAR passport applications by using PDSK during service hours if they meet the following eligibility criteria:
- being a Chinese citizen;
- being a permanent resident of the HKSAR; and
- being a holder of a valid Hong Kong permanent identity card.
PDSKs are not applicable to the following passport applications: replacement of an HKSAR passport which has been lost, damaged, defaced or is not available for applicants aged below 18, or applications involving amendment of personal particulars in the passport for any applicants. In such cases, the applicant should make an appointment to apply in person at counter at the Travel Documents and Nationality (Application) Section or an Immigration Branch Office. Please refer to the following links for the addresses and working hours of the Offices:
Working hours and service scope of Travel Documents and Nationality (Application) Section
Working hours and service scope of Immigration Branch Offices
One-stop Application for Identity Card and HKSAR Passport
| Personal Documentation Submission Kiosk - One Stop Application for Identity Card and HKSAR Passport | |
|---|---|
| Address and Service Hours: | 3rd Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories 8:45am - 4:30pm (Mon - Fri) 9:00am - 11:30am (Sat) Closed on Sundays and public holidays |
| Ground Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories 4:30pm - 10:00pm (Mon - Fri) 11:30am - 10:00pm (Sat) Closed on Sundays and public holidays |
|
| Telephone Number: | General Enquiries Hotline : (852) 2824 6111 Fax-line : (852) 2877 7711 E-mail : enquiry@immd.gov.hk |
The Personal Documentation Submission Kiosks (PDSK) provides one-stop self-service application of Hong Kong identity card and Hong Kong Special Administrative Region (HKSAR) passport.
Persons aged 18 or above and being holder of a valid locally issued smart identity card may submit the following types of identity card replacement applications via PDSKs during service hours without an appointment:
- Replacement for an adult identity card for persons reaching the age of 18 and holding an identity card for persons aged 11 to 17;
- Replacement for a permanent identity card for persons having their eligibility for a permanent identity card verified; and
- Replacement for an identity card due to loss.
Invalid identity cards cannot be used to submit applications using “Personal Documentation Submission Kiosk”.
The abovementioned person, who is eligible for submitting an identity card application via PDSK, may also apply for a HKSAR passport in a one-stop manner if he/she is:
- a Chinese citizen;
- a permanent resident of the HKSAR; and
- a holder of a valid Hong Kong permanent identity card.
Please note that if the applicants need to change the registered particulars on the identity card at the same time when submitting the above applications, they should make appointment at Registration of Persons Office through our online booking system (www.gov.hk/icbooking), 24-hour telephone booking system (2598 0888) or the Immigration Department Mobile Application.
For other types of application, please visit the following link:
Registration/Replacement of Hong Kong Identity Card
PDSKs are not applicable to the following passport applications: replacement of an HKSAR passport which has been lost, damaged, defaced or is not available for applicants aged below 18, or applications involving amendment of personal particulars in the passport for any applicants. In such cases, the applicant should make an appointment to apply in person at counter at the Travel Documents and Nationality (Application) Section or an Immigration Branch Office. Please refer to the following links for the addresses and working hours of the Offices:
Working hours and service scope of Travel Documents and Nationality (Application) Section
Working hours and service scope of Immigration Branch Offices
| Personal Documentation Self-services - Personal Documentation Collection Kiosk | |
|---|---|
| Address : | Upper Ground Floor and 1st Floor, Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories |
| Service Hours : | 8:45am - 10:00pm (Mon - Fri) 9:00am - 10:00pm (Sat) Closed on Sundays and public holidays |
| Telephone Number: | General Enquiries Hotline : 2824 6111 Fax-line : 2877 7711 E-mail : enquiry@immd.gov.hk |
- The collection kiosks provide self-service collection of Hong Kong Identity Card and / or Travel Document.
- Eligible applicants may choose to collect his / her new personal documentation in person at a Personal Documentation Collection Kiosk.
23-03-2026
