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Enquiry
Should you have queries, you may navigate our FAQs to get quick answers.
If you have any enquiries on our services, please complete Online Enquiry Form.
Application Status Enquiry
If you have submitted an application related to a travel document, Hong Kong visa/entry permit, verification of eligibility for a permanent identity card, request for personal data / information of Immigration Department or Chinese nationality to the Immigration Department and able to provide application reference number and date of birth of the applicant, you can enquire online about the status of that application.
Application Status Enquiry
- Travel Document Application Status Enquiry
- Visas / Other Applications Status Enquiry
- Online Visas / Other Applications Status Enquiry
- 24-hour Application Status Enquiry Hotline: (852) 3160 8663
Appointment Booking
You can make use of the links below or 24-hour telephone booking system to make appointment for our services. If you have any enquiries on our services, please complete Online Enquiry Form.
Contact the Assistance to Hong Kong Residents Unit
Hong Kong residents who are in distress and need assistance while outside Hong Kong, whether in Mainland or elsewhere, may request assistance from the Assistance to Hong Kong Residents Unit of the Immigration Department.
Enforcement and Reporting Immigration Offences
If you want to report immigration offences such as overstaying or the employment of illegal workers or have doubts on the job seekers' employability, you may contact us online or by telephone, email, fax or post.
- Online Reporting of Immigration Offences
- Dedicated Hotline for Reporting Illegal Workers: (852) 185 185
- 24-hour Immigration Offences Hotline: (852) 2824 1551
- You may contact our officers for enquiries during 8:45 a.m. to 5:15 p.m. (Mondays to Sundays including public holidays)
- Other Means
- Email: anti_crime@immd.gov.hk
- Fax: (852) 2824 1166
- Post: Immigration Department, 14th Floor, Enforcement Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories
- Underpaid mail items will not be accepted by the Immigration Department. For proper delivery of your mail items, please ensure your mail items bear sufficient postage with return address before posting. (Details)
Address and Working Hours of Offices
- Castle Peak Bay Immigration Centre - Social Visit Arrangements
- Severe Weather Arrangement
- List of Access Co-ordinators and Access Officers
Suggestions and Comments
At our registries and offices, we have posted notices to set out our performance standards and means of communication with members of the public. We welcome any suggestions or comments on the way in which our services are delivered. Your suggestions or comments should be addressed to the Immigration Department at Administration Tower, Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O, New Territories or e-mailed to enquiry@immd.gov.hk.
There may be occasions when, despite our best efforts, our services fall short of the specified standards. In such cases, you may ask for a full and prompt explanation. If you want our explanation or feel that your case has not been dealt with properly, you may:
- raise it on the spot to the officer-in-charge;
- telephone our Customer Services Unit during office hours on (852) 2829 4141 or (852) 2829 4142; or
- write to Chief Immigration Officer (Management Audit)
- by mail at Administration Tower,
Immigration Headquarters,
61 Po Yap Road, Tseung Kwan O,
New Territories; - by e-mail at enquiry@immd.gov.hk; or
- by fax on (852) 2827 0662
- by mail at Administration Tower,
Wherever possible, the Department will respond immediately. All complaints, whether written or oral, will be dealt with expeditiously, and an interim reply will be given within 10 days at the latest.
If you feel that your suggestions or comments have not been dealt with properly, you may write to the Director of Immigration at the mailing or e-mail addresses given above.
08-07-2026
