IMMD Annual Report 2024
 

Appendix 16 - Electronic Service Application Statistics


Application Type 2022 2023 2024
Mobile Application Internet Phone Total Mobile Application Internet Phone Total Mobile Application Internet Phone Total
Particular Search of Birth Records - 2,267 - 2,267 - 3,013 - 3,013 - 2,810 - 2,810
General Search of Birth Records - 150 - 150 - 178 - 178 - 169 - 169
Certified Copy of Birth Certificate - 5,166 - 5,166 - 7,894 - 7,894 - 7,219 - 7,219
Particular Search of Death Records - 1,161 - 1,161 - 1,757 - 1,757 - 1,682 - 1,682
General Search of Death Records - 297 - 297 - 411 - 411 - 260 - 260
Certified Copy of Death Certificate - 1,457 - 1,457 - 2,169 - 2,169 - 2,059 - 2,059
Search of Marriage Records & Certified Copy of Marriage Certificate - 5,395 - 5,395 - 7,623 - 7,623 - 6,955 - 6,955
Appointment for Identity Card Application (Registration of Persons Offices) 62,051 469,279 14,616 545,946 10,488 2,604,394 33,811 2,648,693 - 1,300,802 18,768 1,319,570
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise) [Remark 15] 103,345 2,121,919 30,679 2,255,943 12,435 388,409 12,007 412,851 - - - -
Appointment for Giving Notice of Intended Marriage - 43,669 3,456 47,125 - 70,285 9,776 80,061 - 54,386 8,175 62,561
Appointment for Applying for HKSAR Travel Documents 7,725 169,041 3,927 180,693 19,912 273,197 8,695 301,804 13,068 273,411 6,321 292,800
Appointment for Applying for Extension of Stay (except Visitors and some Application Types) - 71,372 1,809 73,181 - 77,091 1,652 78,743 - 84,493 1,397 85,890
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper - 8,439 - 8,439 - 8,349 - 8,349 - 14,732 - 14,732
Application for HKSAR Passport 12,027 298,915 - 310,942 42,321 564,367 - 606,688 18,701 335,855 - 354,556
Application for Access to Information of Immigration Department (including Application for Access to Information under the Code on Access to Information, Application for a Statement of Travel Records [Remark 9], Data Access Request under the Personal Data (Privacy) Ordinance [Remark 9], Request for a Copy / Certified Copy of a Document [Remark 9], Application for Records of Member of the Crew of a Ship [Remark 9] and Application for Information in relation to Mainland Travel Permit for Hong Kong and Macao Residents (Non-Chinese Citizens) [Remark 14]) - 395 - 395 - 5,280 - 5,280 - 84,901 - 84,901
Appointment for Birth Registration - 42,411 5,840 48,251 - 36,465 6,868 43,333 - 35,470 6,774 42,244
Reporting Immigration Offences - 1,141 - 1,141 - 2,327 - 2,327 - 3,829 - 3,829
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card) - 79,368 11,751 91,119 - 176,799 20,074 196,873 - 163,247 16,160 179,407
Submission of Information Required for Registration of Marriage - 10,856 - 10,856 - 14,812 - 14,812 - 12,009 - 12,009
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes [Remark 16] 5,117 114,500 10,964 130,581 14,438 290,167 22,671 327,276 2,734 61,809 2,616 67,159
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card - 109,834 9,552 119,386 - 456,859 27,019 483,878 - 321,850 17,701 339,551
Enquiry about the Status of Application Relating to Hong Kong Visas - 899,486 74,426 973,912 - 2,472,107 97,514 2,569,621 - 4,483,063 97,101 4,580,164
Application for Extension of Stay and Submission of Supplementary Documents - 345,190 - 345,190 - 288,492 - 288,492 - 365,398 - 365,398
Submission of Information Required for Registration of Birth - 13,525 - 13,525 - 10,762 - 10,762 - 8,487 - 8,487
Pre-arrival Registration for Taiwan Residents - 14,955 - 14,955 - 329,945 - 329,945 - 561,375 - 561,375
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents - 137 - 137 - 179 - 179 - 186 - 186
Application for Certificate of Absence of Marriage Record - 6,048 - 6,048 - 12,073 - 12,073 - 10,070 - 10,070
Pre-arrival Registration for Indian Nationals - 33,256 - 33,256 - 258,250 - 258,250 - 448,657 - 448,657
Application for Immigration Arrangements for Non-local Graduates - 9,920 - 9,920 - 35,321 - 35,321 - 41,224 - 41,224
Application for Entry Visa for New Foreign Domestic Helper - 2,659 - 2,659 - 5,723 - 5,723 - 16,753 - 16,753
Online Payment (for "e-Visa", Application of Search of Birth/Death/Marriage Records and/or Certified Copies of Such Records, Application for Certificate of Absence of Marriage and Application for Access to Information of Immigration Department [Remark 9]） - 478,453 - 478,453 - 573,083 - 573,083 - 594,032 - 594,032
"e-Visa" Enquiry - 106,661 - 106,661 - 117,040 - 117,040 - 126,280 - 126,280
Assistance to Hong Kong Residents Unit - Online Assistance Request Form [Remark 1] - 889 - 889 - 2,233 - 2,233 - 1,318 - 1,318
Application for Certificate of Exemption [Remark 2] - 196 - 196 - 418 - 418 - 176 - 176
Application for Amendment of Registered Particulars of Hong Kong Identity Card [Remark 3] - 227 - 227 - 3,533 - 3,533 - 3,098 - 3,098
Application for Entry for Employment as Professionals in Hong Kong under the General Employment Policy or Admission Scheme for Mainland Talents and Professionals [Remark 4] - 195 - 195 - 10,777 - 10,777 - 20,271 - 20,271
Application for Entry for Employment under Technology Talent Admission Scheme [Remark 4] - 1 - 1 - 189 - 189 - 257 - 257
Application for Entry to Hong Kong under the Quality Migrant Admission Scheme [Remark 4] - 2,284 - 2,284 - 189,340 - 189,340 - 164,105 - 164,105
Application for Entry for Investment as Entrepreneurs [Remark 4] - 6 - 6 - 81 - 81 - 137 - 137
Application for Entry for Training [Remark 4] - 24 - 24 - 1,121 - 1,121 - 2,551 - 2,551
Application for Working Holiday Visa of the Hong Kong Special Administrative Region [Remark 4] - 27 - 27 - 714 - 714 - 960 - 960
Application for an Entry Permit for Mainland Fisherman Deckhands [Remark 4] - 0 - 0 - 8 - 8 - 34 - 34
Application for Entry for Study [Remark 4] - 3 - 3 - 412 - 412 - 619 - 619
Application for Entry for Residence as Dependants [Remark 4] - 648 - 648 - 21,131 - 21,131 - 23,542 - 23,542
Application for Imported Workers (including Enhanced Supplementary Labour Scheme (formerly known as Supplementary Labour Scheme) [Remark 4], Special Scheme to Import Care Workers for Residential Care Homes [Remark 8] and Sector-specific Labour Importation Schemes [Remark 8]) - 1 - 1 - 92 - 92 - 679 - 679
Application for Entry for Visit / Transit [Remark 4] - 907 - 907 - 39,134 - 39,134 - 62,719 - 62,719
Application for the Hong Kong Special Administrative Region Travel Pass [Remark 4] - 4 - 4 - 79 - 79 - 99 - 99
Application for APEC Business Travel Card [Remark 4] - 410 - 410 - 12,644 - 12,644 - 10,659 - 10,659
Application for an Entry Permit to Visit the Hong Kong Special Administrative Region from Taiwan (One Entry / Multiple Entries) [Remark 4] - 6 - 6 - 369 - 369 - 573 - 573
Application for Taking Up Internship from Non-Local Students in Sub-degree Local Programmes [Remark 4] - 3 - 3 - 16 - 16 - 24 - 24
Application for a Transfer of Endorsement [Remark 4] - 49 - 49 - 900 - 900 - 1,086 - 1,086
Miscellaneous Applications related to Birth Registration and Marriage Registration [Remark 5] - 0 - 0 - 198 - 198 - 262 - 262
Application for Entry to Hong Kong under the Top Talent Pass Scheme [Remark 5] - 2,787 - 2,787 - 128,151 - 128,151 - 112,613 - 112,613
Birth Registration (Submit Information Required for Registration of Birth) [Remark 6] - - - - - 6,833 - 6,833 - 12,330 - 12,330
Birth Registration (Sign Register Form of Births) [Remark 6] - - - - - 6,181 - 6,181 - 10,938 - 10,938
Death Registration (Submit Information Required for Registration of Death) [Remark 6] - - - - - 126 - 126 - 192 - 192
Death Registration (Sign Register Form of Death) [Remark 6] - - - - - 99 - 99 - 124 - 124
Submission of Revised Schedule of Accommodation and Domestic Duties [Remark 7] - - - - - 1,539 - 1,539 - 3,799 - 3,799
Application for Unconditional Stay in Hong Kong (Applicable to Persons/Dependants Admitted under Capital Investment Entrant Scheme) [Remark 7] - - - - - 892 - 892 - 2,350 - 2,350
Notification of Termination of Employment Contract / Studies [Remark 10] - - - - - 77 - 77 - 560 - 560
Application for Certificate of Registered Particulars [Remark 11] - - - - - - - - - 4,159 - 4,159
Application for Entry for New Capital Investment Entrant Scheme [Remark 12] - - - - - - - - - 2,298 - 2,298
Submission of "Return of Identity Card of Deceased Person" [Remark 13] - - - - - - - - - 68 - 68
Total 190,265 5,475,989 167,020 5,833,274 99,594 9,522,108 240,087 9,861,789 34,503 9,866,073 175,013 10,075,589

Remark(s):

  1. This service was implemented on 21 June 2022.
  2. This service was implemented on 19 July 2022.
  3. This service was implemented on 4 November 2022.
  4. These services were implemented on 29 November 2022.
  5. These services were implemented on 28 December 2022.
  6. These services were implemented on 31 March 2023.
  7. These services were implemented on 5 May 2023.
  8. These services were implemented on 1 August 2023.
  9. These services were implemented on 8 August 2023.
  10. This service was implemented on 6 October 2023.
  11. This service was implemented on 18 January 2024.
  12. This service was implemented on 1 March 2024.
  13. This service was implemented on 28 June 2024.
  14. This service was implemented on 1 July 2024.
  15. This service was replaced by 'Appointment for Identity Card Application (Registration of Persons Offices)' on 4 March 2023.
  16. To further enhance its service level and streamline the collection procedures, the appointment booking system for travel document collection has suspended its services since 25 May 2024.